Yes

Audience

Backup and Recovery Service (Servers)

Backup and recovery Service is a convenient, cost-effective way to back up and recover crucial data on servers. USD offers  disk-to-disk and disk-to-tape solutions. The service utilizes CommVault 9 with a one-year retention policy of backups of all critical data; USD provides a 4-hour turnaround recovery time per ISO, HIPPA and FERPA requirements.

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Banner Student Administrative System (INB)

Provide access to administrative users to enter and maintain student and faculty/advisor related data.

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  • Staff
  • Faculty

Banner Student/Faculty Self-Service (SSB)

Provide access to students, faculty and advisors to the student administrative system

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  • Student
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Blackboard

Blackboard Olé is the learning management system used at the University of San Diego. It contains a robust, full-featured set of tools for managing online classes to enhance student learning. Faculty can provide digital content for courses, including syllabi, lectures, quizzes, and assignment submission, while also fostering a collaborative learning environment.

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Cayuse Grant Management System

Cayuse is a service that manages grant proposals, paid for by USD and the Office of Sponsored Programs.

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  • Staff
  • Faculty

Computer Labs

We have several general computing labs across campus; Serra Hall 205, Olin Hall 122, Maher 176 (Graphics/Video Editing lab) and Serra 163 (Linux Lab), with walk-in hours for current students, faculty and staff. Our Serra 205 and Olin 122 general computing labs have BW and color printing available through our Pharos printing system which also allows for ...

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Computer Replacement Program (CRP)

The Computer Replacement Program is designed to ensure that faculty and staff have access to laptop or desktop workstations that support current applications in their work and study.  ITS supports replacement of one system per employee on a three-year cycle.

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  • Staff
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Desktop Configuration Management (DCM)

Desktop Configuration Management (DCM) is a service offering from IT Services for use by technical support staff.  It is intended to provide a USD standardized image, standardized configuation settings,  and consistent software offerings on desktop and laptop computers.  This service is available for both Windows and Macintosh computers.

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Directory Information (People and Organization Search)

USD offers contact or directory information on People and Organization Search, through the USD web site. Find People is a web program that allows for search capabilities on an individual's name or department. There are advanced search capabilities in Find People, as well.  Department and Organizational search capabilities are also offered through the USD web site.

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Discount Cell Phone and Mobile Devices

AT&T and Verizon extend special discounts to current USD employees and students for personal cellular plans and accessories.  The offerings vary from month to month.

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Distribution List

A distribution list is a public email address that automatically sends received messages to a collection of contacts. It allows you to create an address — say marketing@sandiego.edu — that you can list on the USD website that does not change as employees enter or leave the university. A message sent to this distribution list goes to all recipients listed in the distribution list.

At USD we do not have the ability to provide groups or o...

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  • Staff
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Dropbox for Business

Dropbox for Business provides a USD Dropbox account with unlimited space. For more information, or to request access please email software@sandiego.edu 

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  • Staff
  • Faculty

ID Numbers and Computing Accounts (MySanDiego Accounts)

Faculty, staff, and students are assigned a University ID number and choose a username and password. Limited-access prospective student and guest accounts are also available for eligible University affiliates and campus visitors.  MySanDiego accounts provide credentials that allow authorized users to gain access to various computing resources and services - for example, access to the University MySanDiego portal, USD Secure Wi_Fi, Blackboard LMS, etc.

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Law School Technology Services

The University of San Diego School of Law Technology Services department strives to provide students, faculty and staff with access to the most current information technology available. The department's commitment to accessibility is intended to aid that legal education for our students, as well as to assist the faculty with online research and classroom technologies. ...

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Mobile Devices (loaned for international travel)

The University has a limited number of cell phones that are loaned to staff and faculty for International travel. The phones offer international services from Verizon Wireless or AT&T Mobility for business purposes.

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Oracle HR/Payroll Self-Service

HR Self-service enables employees to  update personal information, view pay slips and W2's, view benefits, as well as enroll in or change benefits during Open Enrollment in November.

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  • Staff
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Oracle iRecruitment

Allows anyone to apply for open jobs on-line.

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  • Student
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  • Alumni
  • Guest

Personal Home Drive

ITS offers staff a networked home directory that is available to back up and store critical information. These services are made available though USD's Active Directory (AD) infrastructure.  ITS provides staff with this storage to allow for the regular backup of the critical files on your computer.  It is one of the most important aspects of being a responsible computer user. Critical files include documents that you create, research materials, unique files in your email inbox, ...

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Pharos Print Tracking

ITS uses a service called Pharos to manage and track printing in certain areas of campus, allowing departments to bill users for prints.  A user will print to a specific printer, then visit an omega terminal. Once they swipe their USD ID card or campus cash card, the print job is released and the fee is charged to their campus cash account.

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Qualtrics (Survey Tool)

Qualtrics is a powerful survey-building tool that is highly customizable and easy to use. With Qualtrics, you can design and distribute surveys, manage the responses, track the participants, and analyze the data, all in an easy-to-navigate web-based interface. The survey tool is available at  http://usd.qualtrics.com/

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Scanning and Video Editing

Allows users to edit their videos or transfer from VHS to DVD, scan documents or photos and convert them into PDF, JPG or word document files.

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Software Licensing

ITS Software Group negotiates and manages software licenses campuswide.  The group keeps an inventory of software, including Adobe, Microsoft and SPSS, at a significantly discounted price or free to departments and individuals for academic use.

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Software Request for Labs

Software requests are done through our ATS labs website  and placed at least a month in advance. Any software not provided by ATS must be a licensed and authorized copy. Once approved, we will install the software prior to the start of the semester. This is usually done over summer break.

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  • Alumni
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Tape Storage

USD securely stores 4 weeks of data (tape backups) on site and one year of retention stored off campus within Commvault preservation facilities. Tape backups are limited to server data within USD data centers. University Tape retention policies are specified at the link: http://www.sandiego.edu/legal/policies/community/institutional/recordretention.pdf

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Torero Card

The Torero Card is a campus ID card that has a wide range of potential services: Campus Cash, Meal Plans, Onity lock/door access, Simplex exterior locks, library privileges, health center, media center, pay-for-printing and copying, US Bank ATM/debit card.

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U.Achieve

U.Achieve is a system employed by the University of San Diego for allocating and viewing academic standing to all students. By using U.Achieve, a student will be able to view a number of different pieces of information; most especially, they will be able to track their progress through their majors and minors and assess their overall academic standing.

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Watson Analytics Student Edition

In a continuing effort to help enhance teaching and learning experiences, and to give our students a competitive edge in the workforce, ITS is pleased to announce our partnership with IBM Watson Analytics.   Through this new relationship USD faculty and students will have special access to IBM Watson Analytics for instructional and research purposes.   All USD students are entitled to their own subscription of Watson Analytics Student Edition at no cost!

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Web Authentication (Single Sign-on)

This is the  authentication system that underlies login to web-based systems, which enables access to protected web pages and web applications. Secure web sites at USD require account holders to login with their MySanDiego ID and password. MySanDiego Central Authentication Service (CAS) as one method of providing account holders with secure access to web systems.

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Contact Information

Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7900
help@sandiego.edu

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED (Limited Phone Support)


Torero Store Help Desk

  • Monday - Friday: 8 a.m. - 5 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED


Copley Library Help Desk

  • Monday - Thursday: 3 p.m. - 9 p.m.
  • Friday - Sunday - CLOSED
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