20 GB of Network Storage

ITS offers faculty 20 GB of network storage that is available to back up and store critical information.  These services are made available though USD's Active Directory (AD) infrastructure.  ITS provides faculty with this storage to  allow for the regular backup of the critical files on your computer.  It is one of the most important aspects of being a responsible computer user. Critical files include documents that you create, research materials, and unique files in ...
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Auxiliary Services Administrative Systems

Various Software Applications used by Auxiliary Services; CBORD Systems (FSS, EventMaster, CSGold, WebFood), Nebraska Systems (Winprism, Webprism), Seattle Technologies (Conference Programmer, Iris Registration), Drupal, Micros

Backup and Recovery Service (Servers)

Backup and recovery Service is a convenient, cost-effective way to back up and recover crucial data on servers. USD offers  disk-to-disk and disk-to-tape solutions. The service utilizes CommVault 9 with a one-year retention policy of backups of all critical data; USD provides a 4-hour turnaround recovery time per ISO, HIPPA and FERPA requirements.

Banner Student Administrative System (INB)

Provide access to administrative users to enter and maintain student and faculty/advisor related data.

Banner Student/Faculty Self-Service (SSB)

Provide access to students, faculty and advisors to the student administrative system

Blackboard (Learning Management System)

Blackboard Learn will be replacing WebCT CE8 in August 2012 after 10+ years of service. The new system will provide USD with a robust, full-featured set of tools for managing online classes to enhance student learning. The ATS training unit will be coordinating training sessions on the product.

Cable TV

Information Technology Services provides cable television services through Cox Business Services.  The service offers entertainment, sports, news, cultural programming, and educational channels.

CashNET

CashNET displays bills and recent account activity, takes on-line payments for student bills by students, parents or guest payers, and provides installment plans for paying payments in five installments per semester.

Cell Phones for USD Business Use

The university provides cell phones from Verizon Wireless or AT&T Mobility for business purposes.

Computer Lab Reservation

We have several instructional labs that can be reserved for teaching, meetings, or workshops. They can be reserved for one-time events or as open hours for a semester

Computer Labs

We have several labs across campus (Serra 156A/B, Serra 205, Olin 122, Maher 186 and Serra 163) with walk-in hours for current students

Computer Replacement Program (CRP)

The Computer Replacement Program is designed to ensure that faculty and staff have access to laptop or desktop workstations that support current applications in their work and study.  ITS supports replacement of one system per employee on a three-year cycle.

Customer Relationship Management (CRM) services

Customer Relationship Management (CRM) services are provided with a wide variety of systems. CRM is intended to provide contact, email, and event management systems: iModules, BRM, Blackbaud Sphere, Constant Contact, Blue Hornet, Email Networks, Mail Chimp

DARS (Uachieve)

Degree Audit and Advising Services

Desktop Configuration Management (DCM)

Desktop Configuration Management (DCM) is a service offering from IT Services for use by technical support staff.  It is intended to provide a USD standardized image, standardized configuation settings,  and consistent software offerings on desktop and laptop computers.  This service is available for both Windows and Macintosh computers.

Directory Information (People and Organization Search)

USD offers contact or directory information on People and Organization Search, through the USD web site. Find People is a web program that allows for search capabilities on an individual's name or department. There are advanced search capabilities in Find People, as well.  Department and Organizational search capabilities are also offered through the USD web site.

Discount Cell Phone and Mobile Devices

AT&T and Verizon extend special discounts to current USD employees and students for personal cellular plans and accessories.  The offerings vary from month to month.

Guest Wireless Free Wi-Fi Accounts

USD provides free guest wireless accounts to visiting faculty and distinguished scholars who are sponsored by a Vice President's area, college or department (you must request a promotional code for guest wireless).

Guest Wireless Wi-Fi Fee Accounts

USD provides guest wireless accounts to campus visitors,  conferences, vendors,  and private citizens. A credit card may be used to gain guest wireless access.

Help Desk (for technology support)

The university provides a 24x7 technology help desk service for all technology-related problems. The ITS Help Desk management and staff are the first level of technical support and have an online technical "knowledge base" to assist in troubleshooting technology problems.  Depending upon the complexity of the problem, issues may be resolved at the ITS Help Desk or through referrals to technology specialists. The help desk staff also has special "remote access" software th...
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ID Numbers and Computing Accounts (MySanDiego Accounts)

Faculty, staff, and students are assigned a University ID number and choose a username and password. Limited-access prospective student and guest accounts are also available for eligible University affiliates and campus visitors.  MySanDiego accounts provide credentials that allow authorized users to gain access to various computing resources and services - for example, access to the University MySanDiego portal, USD Secure Wi_Fi, Blackboard LMS, etc.

Kronos

Kronos is an hourly timekeeping system that is used to track employee time either from a time clock or through the Web.  Kronos is typically used by hourly employees to submit their work hours, sick leave, vacation time, etc.   Reports are available to supervisors and to USD Payroll.

Microsoft Exchange Email Mailbox

IT Services offers mailboxes on Microsoft Exchange, a sophisticated messaging platform that provides rich and efficient access to email, calendars, contacts, and tasks. This service integrates with university's Microsoft Active Directory identification and authentication services.  For more information on the Microsoft Exchange 2007 product, refer to Microsoft's Product Overview and Feature demo.

Mobile Devices (loaned for international travel)

The University has a limited number of cell phones that are loaned to staff and faculty for International travel. The phones offer international services from Verizon Wireless or AT&T Mobility for business purposes.

Oracle HR/Payroll Self-Service

HR Self-service enables employees to  update personal information, view pay slips and W2's, view benefits, as well as enroll in or change benefits during Open Enrollment in November.

Oracle iProcurement

Allows on-line ordering of supplies and equipment and  viewing of your requisitions.

Oracle iRecruitment

Allows anyone to apply for open jobs on-line.

Personal Home Drive

ITS offers staff a networked home directory that is available to back up and store critical information. These services are made available though USD's Active Directory (AD) infrastructure.  ITS provides staff with this storage to allow for the regular backup of the critical files on your computer.  It is one of the most important aspects of being a responsible computer user. Critical files include documents that you create, research materials, unique files in your email inbox, ...
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Pharos Print Tracking

ITS uses a service called Pharos to manage and track printing in certain areas of campus, allowing departments to bill users for prints.  A user will print to a specific printer, then visit an omega terminal. Once they swipe their USD ID card or campus cash card, the print job is released and the fee is charged to their campus cash account.

Qualtrics (Survey Tool)

Qualtrics is a powerful survey-building tool that is highly customizable and easy to use. With Qualtrics, you can design and distribute surveys, manage the responses, track the participants, and analyze the data, all in an easy-to-navigate web-based interface. The survey tool is available at  http://www.sandiego.edu/qualtrics/ Note that the process and procedures for using Qualtrics are controlled through the division administrator.

Scanning and Video Editing

Allows users to edit their videos or transfer from VHS to DVD, scan documents or photos and convert them into PDF, JPG or word document files.

SharePoint Services

Microsoft SharePoint is a web-based tool for managing content. It provides common collaboration and productivity tools — including document libraries, wikis, blogs, discussion forums, event calendars, announcements, and task lists.

Software Licensing

ITS Software Group negotiates and manages software licenses campuswide.  The group keeps an inventory of software, including Adobe, Microsoft and SPSS, at a significantly discounted price or free to departments and individuals for academic use

Software Request for Labs

Software requests are done through our ATS labs website  and placed at least a month in advance. Any software not provided by ATS must be a licensed and authorized copy. Once approved, we will install the software prior to the start of the semester. This is usually done over summer break.

Student Computer Repair

Software and hardware repair of notebook and desktop computers, including Dell and Apple warranty support

Student Laptop Checkout

Students can check out a Mac/PC computer for 3 hours from the Serra 205 lab.

Tape Storage

USD securely stores 4 weeks of data (tape backups) on site and one year of retention stored off campus within Iron Mountain preservation facilities. Tape backups are limited to server data within USD data centers. University Tape retention policies are specified at the link: http://www.sandiego.edu/legal/policies/community/institutional/recordretention.pdf

Telephone Services for Faculty and Staff

The standard offering for new phone service is offered through USD Telecommunications via Avaya telephone technology. Avaya technology offers a variety of advanced features. Various types of Avaya phone sets are avaialble depending on the requirements of the position you are in.

Torero Card

The Torero Card is a campus ID card that has a wide range of potential services: Campus Cash, Meal Plans, Onity lock/door access, Simplex exterior locks, library privileges, health center, media center, pay-for-printing and copying, US Bank ATM/debit card.

Various Software Applications used by University Relations; AdvanceWeb; SmartCall; iModules

Various Software Applications used by University Relations; AdvanceWeb; SmartCall;

VPN / eGate Virtual Private Network

eGate is the name of USD’s VPN server. Virtual Private Networking, or VPN, is a networking tool that allows off-campus users to have a private and secure connection to the USD network via the Internet from a single host. USD's VPN service allows USD users to connect to the campus from any available network connection almost anywhere including from home, from many hotels, and even from within some company networks. If you are a staff or faculty member who does work off campus, you mi...
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Web Authentication (Single Sign-on)

This is the  authentication system that underlies login to web-based systems, which enables access to protected web pages and web applications. Secure web sites at USD require account holders to login with their MySanDiego ID and password. MySanDiego Central Authentication Service (CAS) as one method of providing account holders with secure access to web systems.

Wireless Wi-Fi Access (USD Secure)

Wireless access to the university's online resources is available across campus, including  academic and administrative buildings, dining facilities, residence halls, athletics facilities  and outdoor spaces.