Various Software Applications used by University Relations; AdvanceWeb; SmartCall;
Various Software Applications used by Auxiliary Services; CBORD Systems (FSS, EventMaster, CSGold, WebFood), Nebraska Systems (Winprism, Webprism), Seattle Technologies (Conference Programmer, Iris Registration), Drupal, Micros.
Backup and recovery Service is a convenient, cost-effective way to back up and recover crucial data on servers. USD offers disk-to-disk and disk-to-tape solutions. The service utilizes CommVault 9 with a one-year retention policy of backups of all critical data; USD provides a 4-hour turnaround recovery time per ISO, HIPPA and FERPA requirements.
Provide access to administrative users to enter and maintain student and faculty/advisor related data.
Provide access to students, faculty and advisors to the student administrative system
Blackboard Olé is the learning management system used at the University of San Diego. It contains a robust, full-featured set of tools for managing online classes to enhance student learning. Faculty can provide digital content for courses, including syllabi, lectures, quizzes, and assignment submission, while also fostering a collaborative learning environment.
The University of San Diego provides 14 off air channels in high definition. The service offers local channel programming.
CashNET displays bills and recent account activity, takes on-line payments for student bills by students, parents or guest payers, and provides installment plans for paying payments in five installments per semester.
Cayuse is a service that manages grant proposals, paid for by USD and the Office of Sponsored Programs.
The university provides cell phones from Verizon Wireless or AT&T Mobility for business purposes.
We have several labs across campus (Serra 156A/B, Serra 205, Olin 122, Maher 186 and Serra 163) with walk-in hours for current students. These labs can also be reserved by staff and faculty members for special classes, or by guests for conferences or special events. The labs have specialized software avai...
The Computer Replacement Program is designed to ensure that faculty and staff have access to laptop or desktop workstations that support current applications in their work and study. ITS supports replacement of one system per employee on a three-year cycle.
Desktop Configuration Management (DCM) is a service offering from IT Services for use by technical support staff. It is intended to provide a USD standardized image, standardized configuation settings, and consistent software offerings on desktop and laptop computers. This service is available for both Windows and Macintosh computers.
USD offers contact or directory information on People and Organization Search, through the USD web site. Find People is a web program that allows for search capabilities on an individual's name or department. There are advanced search capabilities in Find People, as well. Department and Organizational search capabilities are also offered through the USD web site.
AT&T and Verizon extend special discounts to current USD employees and students for personal cellular plans and accessories. The offerings vary from month to month.
A distribution list is a public email address that automatically sends received messages to a collection of contacts. It allows you to create an address — say firstname.lastname@example.org — that you can list on the USD website that does not change as employees enter or leave the university. A message sent to this distribution list goes to all recipients listed in the distribution list.
At USD we do not have the ability to provide groups or o...
Dropbox for Business provides a USD Dropbox account with unlimited space. For more information, or to request access please email email@example.com
Exchange is our email service for faculty and staff across campus. It is a sophisticated messaging platform that provides rich and efficient access to email, calendars, contacts, and tasks. Exchange also has an inclusive address book of all users on campus as well as the functionality for shared calendars and schedules. This service integrates with university's Microsoft Active Directory identification and authentication services. Users can check their mail and calendar through ...
USD provides guest wireless access to campus visitors, conferences, vendors, and private citizens.
For instructions on connecting to the Guest Wireless on campus, please contact the Help Desk at (619)260-7900 or email firstname.lastname@example.org
The university provides a 24x7 technology help desk service for all technology-related problems. The ITS Help Desk management and staff are the first level of technical support and have an online technical "knowledge base" to assist in troubleshooting technology problems. Depending upon the complexity of the problem, issues may be resolved at the ITS Help Desk or through referrals to technology specialists. The help desk staff also has special "remote access" software th...
Faculty, staff, and students are assigned a University ID number and choose a username and password. Limited-access prospective student and guest accounts are also available for eligible University affiliates and campus visitors. MySanDiego accounts provide credentials that allow authorized users to gain access to various computing resources and services - for example, access to the University MySanDiego portal, USD Secure Wi_Fi, Blackboard LMS, etc.
Kronos is an hourly timekeeping system that is used to track employee time either from a time clock or through the Web. Kronos is typically used by hourly employees to submit their work hours, sick leave, vacation time, etc. Reports are available to supervisors and to USD Payroll.
Kronos Mobile is a mobile application for smartphones and tablets. Kronos is the timekeeping application used by many USD employees who use timecards to keep track of their work hours.
The University of San Diego School of Law Technology Services department strives to provide students, faculty and staff with access to the most current information technology available. The department's commitment to accessibility is intended to aid that legal education for our students, as well as to assist the faculty with online research and classroom technologies. ...
The University has a limited number of cell phones that are loaned to staff and faculty for International travel. The phones offer international services from Verizon Wireless or AT&T Mobility for business purposes.
ITS offers faculty 20 GB of network storage that is available to back up and store critical information. These services are made available though USD's Active Directory (AD) infrastructure. ITS provides faculty with this storage to allow for the regular backup of the critical files on your computer. It is one of the most important aspects of being a responsible computer user. Critical files include documents that you create, research materials, and unique files in ...
HR Self-service enables employees to update personal information, view pay slips and W2's, view benefits, as well as enroll in or change benefits during Open Enrollment in November.
Allows on-line ordering of supplies and equipment and viewing of your requisitions.
ITS offers staff a networked home directory that is available to back up and store critical information. These services are made available though USD's Active Directory (AD) infrastructure. ITS provides staff with this storage to allow for the regular backup of the critical files on your computer. It is one of the most important aspects of being a responsible computer user. Critical files include documents that you create, research materials, unique files in your email inbox, ...
ITS uses a service called Pharos to manage and track printing in certain areas of campus, allowing departments to bill users for prints. A user will print to a specific printer, then visit an omega terminal. Once they swipe their USD ID card or campus cash card, the print job is released and the fee is charged to their campus cash account.
Qualtrics is a powerful survey-building tool that is highly customizable and easy to use. With Qualtrics, you can design and distribute surveys, manage the responses, track the participants, and analyze the data, all in an easy-to-navigate web-based interface. The survey tool is available at http://www.sandiego.edu/qualtrics/ Note that the process and procedures for using Qualtrics are controlled through the division administrator.
Allows users to edit their videos or transfer from VHS to DVD, scan documents or photos and convert them into PDF, JPG or word document files.
ITS Software Group negotiates and manages software licenses campuswide. The group keeps an inventory of software, including Adobe, Microsoft and SPSS, at a significantly discounted price or free to departments and individuals for academic use.
Software requests are done through our ATS labs website and placed at least a month in advance. Any software not provided by ATS must be a licensed and authorized copy. Once approved, we will install the software prior to the start of the semester. This is usually done over summer break.
Software and hardware repair of notebook and desktop computers, including Dell and Apple warranty support
Students can check out a Mac/PC computer for 3 hours from the Serra 205 lab.
USD securely stores 4 weeks of data (tape backups) on site and one year of retention stored off campus within Commvault preservation facilities. Tape backups are limited to server data within USD data centers. University Tape retention policies are specified at the link: http://www.sandiego.edu/legal/policies/community/institutional/recordretention.pdf
The standard offering for new phone service is offered through USD Telecommunications via Avaya telephone technology. Avaya technology offers a variety of advanced features. Various types of Avaya phone sets are avaialble depending on the requirements of the position you are in.
The Torero Card is a campus ID card that has a wide range of potential services: Campus Cash, Meal Plans, Onity lock/door access, Simplex exterior locks, library privileges, health center, media center, pay-for-printing and copying, US Bank ATM/debit card.
ToreroMail is the E-Mail that the University provides for students. The accounts are hosted by Google and have a capacity of 7 GB. Students receive all official communications with the University through this E-Mail account. Students who graduate from USD after 2008 are allowed to keep their Torero Mail account for life.
U.Achieve is a system employed by the University of San Diego for allocating and viewing academic standing to all students. By using U.Achieve, a student will be able to view a number of different pieces of information; most especially, they will be able to track their progress through their majors and minors and assess their overall academic standing.
This is the authentication system that underlies login to web-based systems, which enables access to protected web pages and web applications. Secure web sites at USD require account holders to login with their MySanDiego ID and password. MySanDiego Central Authentication Service (CAS) as one method of providing account holders with secure access to web systems.
Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110
Phone: (619) 260-7900
Help Desk at University Center 117
- Monday - Thursday: 7 a.m. - 7 p.m.
- Friday: 7 a.m. - 5 p.m.
- Saturday & Sunday - CLOSED
- Monday - Friday: 8 a.m. - 7 p.m.
- Saturday - 9 a.m. - 4 p.m.
- Sunday - CLOSED