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Faculty

20 GB of Network Storage

ITS offers faculty 20 GB of network storage that is available to back up and store critical information.  These services are made available though USD's Active Directory (AD) infrastructure.  ITS provides faculty with this storage to  allow for the regular backup of the critical files on your computer.  It is one of the most important aspects of being a responsible computer user. Critical files include documents that you create, research materials, and unique files in ...
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Auxiliary Services StaffStaff

Auxiliary Services Administrative Systems

Various Software Applications used by Auxiliary Services; CBORD Systems (FSS, EventMaster, CSGold, WebFood), Nebraska Systems (Winprism, Webprism), Seattle Technologies (Conference Programmer, Iris Registration), Drupal, Micros


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Staff with servers located within USD data centers.Staff

Staff with servers located within USD data centers.Faculty

Backup and Recovery Service (Servers)

Backup and recovery Service is a convenient, cost-effective way to back up and recover crucial data on servers. USD offers  disk-to-disk and disk-to-tape solutions. The service utilizes CommVault 9 with a one-year retention policy of backups of all critical data; USD provides a 4-hour turnaround recovery time per ISO, HIPPA and FERPA requirements.


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Administrative offices and staffStaff

Administrative offices and staffFaculty

Banner Student Administrative System (INB)

Provide access to administrative users to enter and maintain student and faculty/advisor related data.


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Students, Faculty, AdvisorsStudent

Students, Faculty, AdvisorsFaculty

Banner Student/Faculty Self-Service (SSB)

Provide access to students, faculty and advisors to the student administrative system


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Faculty, staff, and studentsStudent

Faculty, staff, and studentsStaff

Faculty, staff, and studentsFaculty

Blackboard (Learning Management System)

Blackboard Learn will be replacing WebCT CE8 in August 2012 after 10+ years of service. The new system will provide USD with a robust, full-featured set of tools for managing online classes to enhance student learning. The ATS training unit will be coordinating training sessions on the product.


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Campus residents, academic and administrative departments.Student

Campus residents, academic and administrative departments.Staff

Campus residents, academic and administrative departments.Faculty

Cable TV

Information Technology Services provides cable television services through Cox Business Services.  The service offers entertainment, sports, news, cultural programming, and educational channels.


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Students, parents and guest payers.Student

Students, parents and guest payers.Guest

CashNET

CashNET displays bills and recent account activity, takes on-line payments for student bills by students, parents or guest payers, and provides installment plans for paying payments in five installments per semester.


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Staff

Faculty

Cayuse Grant Management System

Cayuse is a service that manages grant proposals, paid for by USD and the Office of Sponsored Programs.


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USD Staff (with approval from supervisor, Dean and/or Vice President level)Staff

Cell Phones for USD Business Use

The university provides cell phones from Verizon Wireless or AT&T Mobility for business purposes.


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Current StudentsStudent

Computer Labs

We have several labs across campus (Serra 156A/B, Serra 205, Olin 122, Maher 186 and Serra 163) with walk-in hours for current students


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Benefits-based employees (part time or full time), and tenured or tenure-track faculty.Staff

Benefits-based employees (part time or full time), and tenured or tenure-track faculty.Faculty

Computer Replacement Program (CRP)

The Computer Replacement Program is designed to ensure that faculty and staff have access to laptop or desktop workstations that support current applications in their work and study.  ITS supports replacement of one system per employee on a three-year cycle.


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Student

Staff

Faculty

Customer Relationship Management (CRM) services

Customer Relationship Management (CRM) services are provided with a wide variety of systems. CRM is intended to provide contact, email, and event management systems: iModules, BRM, Blackbaud Sphere, Constant Contact, Blue Hornet, Email Networks, Mail Chimp


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Advisors, administratorsStudent

Advisors, administratorsStaff

Advisors, administratorsFaculty

DARS (Uachieve)

Degree Audit and Advising Services


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Faculty and staff. Note that students who order "Torero Ready" computers through the bookstore are entitled to DCM services.Staff

Faculty and staff. Note that students who order "Torero Ready" computers through the bookstore are entitled to DCM services.Faculty

Desktop Configuration Management (DCM)

Desktop Configuration Management (DCM) is a service offering from IT Services for use by technical support staff.  It is intended to provide a USD standardized image, standardized configuation settings,  and consistent software offerings on desktop and laptop computers.  This service is available for both Windows and Macintosh computers.


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Staff, and public (with limitations for FERPA and off-campus access).Student

Staff, and public (with limitations for FERPA and off-campus access).Staff

Staff, and public (with limitations for FERPA and off-campus access).Faculty

Directory Information (People and Organization Search)

USD offers contact or directory information on People and Organization Search, through the USD web site. Find People is a web program that allows for search capabilities on an individual's name or department. There are advanced search capabilities in Find People, as well.  Department and Organizational search capabilities are also offered through the USD web site.


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Student

Staff

Faculty

Discount Cell Phone and Mobile Devices

AT&T and Verizon extend special discounts to current USD employees and students for personal cellular plans and accessories.  The offerings vary from month to month.


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Visiting faculty and distinguished scholars.Guest

Guest Wireless Free Wi-Fi Accounts

USD provides free guest wireless accounts to visiting faculty and distinguished scholars who are sponsored by a Vice President's area, college or department (you must request a promotional code for guest wireless).


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Conference attendees, vendors, private citizens visiting USDAlumni

Conference attendees, vendors, private citizens visiting USDGuest

Guest Wireless Wi-Fi Fee Accounts

USD provides guest wireless accounts to campus visitors,  conferences, vendors,  and private citizens. A credit card may be used to gain guest wireless access.


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; full support for USD-owned computers, basic support for personally owned computers. Students: full supportStudent

; full support for USD-owned computers, basic support for personally owned computers. Students: full supportStaff

; full support for USD-owned computers, basic support for personally owned computers. Students: full supportFaculty

Help Desk (for technology support)

The university provides a 24x7 technology help desk service for all technology-related problems. The ITS Help Desk management and staff are the first level of technical support and have an online technical "knowledge base" to assist in troubleshooting technology problems.  Depending upon the complexity of the problem, issues may be resolved at the ITS Help Desk or through referrals to technology specialists. The help desk staff also has special "remote access" software th...
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and outside groups (for a fee)Staff

and outside groups (for a fee)Faculty

and outside groups (for a fee)Guest

How do I reserve a computer lab?

We have several instructional labs that can be reserved for teaching, meetings, or workshops. They can be reserved for one-time events or as open hours for a semester


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Student

Staff

Faculty

Alumni

ID Numbers and Computing Accounts (MySanDiego Accounts)

Faculty, staff, and students are assigned a University ID number and choose a username and password. Limited-access prospective student and guest accounts are also available for eligible University affiliates and campus visitors.  MySanDiego accounts provide credentials that allow authorized users to gain access to various computing resources and services - for example, access to the University MySanDiego portal, USD Secure Wi_Fi, Blackboard LMS, etc.


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USD hourly employees, including student workers.  Supervisors of these employees also have access to Kronos.Staff

Kronos

Kronos is an hourly timekeeping system that is used to track employee time either from a time clock or through the Web.  Kronos is typically used by hourly employees to submit their work hours, sick leave, vacation time, etc.   Reports are available to supervisors and to USD Payroll.


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(in very special instances primarily for calendar scheduling purposes, students are provided Exchange Email accounts).Staff

(in very special instances primarily for calendar scheduling purposes, students are provided Exchange Email accounts).Faculty

Microsoft Exchange

Exchange is our email service for faculty and staff across campus. It is a sophisticated messaging platform that provides rich and efficient access to email, calendars, contacts, and tasks. Exchange also has an inclusive address book of all users on campus as well as the functionality for shared calendars and schedules. This service integrates with university's Microsoft Active Directory ide...
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USD Staff (with approval from supervisor, Dean and/or Vice President level)Staff

USD Staff (with approval from supervisor, Dean and/or Vice President level)Faculty

Mobile Devices (loaned for international travel)

The University has a limited number of cell phones that are loaned to staff and faculty for International travel. The phones offer international services from Verizon Wireless or AT&T Mobility for business purposes.


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All active employees.Staff

All active employees.Faculty

Oracle HR/Payroll Self-Service

HR Self-service enables employees to  update personal information, view pay slips and W2's, view benefits, as well as enroll in or change benefits during Open Enrollment in November.


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Must be an active employee with an Oracle EBS account and have been granted access to iProcurement.Staff

Oracle iProcurement

Allows on-line ordering of supplies and equipment and  viewing of your requisitions.


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Anyone, employees and the public alike.Student

Anyone, employees and the public alike.Staff

Anyone, employees and the public alike.Faculty

Anyone, employees and the public alike.Alumni

Anyone, employees and the public alike.Guest

Oracle iRecruitment

Allows anyone to apply for open jobs on-line.


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Staff

Faculty

Personal Home Drive

ITS offers staff a networked home directory that is available to back up and store critical information. These services are made available though USD's Active Directory (AD) infrastructure.  ITS provides staff with this storage to allow for the regular backup of the critical files on your computer.  It is one of the most important aspects of being a responsible computer user. Critical files include documents that you create, research materials, unique files in your email inbox, ...
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Staff and DepartmentsStudent

Staff and DepartmentsStaff

Staff and DepartmentsFaculty

Pharos Print Tracking

ITS uses a service called Pharos to manage and track printing in certain areas of campus, allowing departments to bill users for prints.  A user will print to a specific printer, then visit an omega terminal. Once they swipe their USD ID card or campus cash card, the print job is released and the fee is charged to their campus cash account.


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Current faculty, students, and staff.Student

Current faculty, students, and staff.Staff

Current faculty, students, and staff.Faculty

Qualtrics (Survey Tool)

Qualtrics is a powerful survey-building tool that is highly customizable and easy to use. With Qualtrics, you can design and distribute surveys, manage the responses, track the participants, and analyze the data, all in an easy-to-navigate web-based interface. The survey tool is available at  http://www.sandiego.edu/qualtrics/ Note that the process and procedures for using Qualtrics are controlled through the division administrator.


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Faculty, Staff and StudentsStudent

Faculty, Staff and StudentsStaff

Faculty, Staff and StudentsFaculty

Scanning and Video Editing

Allows users to edit their videos or transfer from VHS to DVD, scan documents or photos and convert them into PDF, JPG or word document files.


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Faculty and staff (Departments, Groups and Organizations at USD).Staff

Faculty and staff (Departments, Groups and Organizations at USD).Faculty

SharePoint Services

Microsoft SharePoint is a web-based tool for managing content. It provides common collaboration and productivity tools — including document libraries, wikis, blogs, discussion forums, event calendars, announcements, and task lists.


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Current Faculty, Staff, and Students (software varies with group)Student

Current Faculty, Staff, and Students (software varies with group)Staff

Current Faculty, Staff, and Students (software varies with group)Faculty

Software Licensing

ITS Software Group negotiates and manages software licenses campuswide.  The group keeps an inventory of software, including Adobe, Microsoft and SPSS, at a significantly discounted price or free to departments and individuals for academic use


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Faculty/Staff and outside groupsStudent

Faculty/Staff and outside groupsStaff

Faculty/Staff and outside groupsFaculty

Faculty/Staff and outside groupsAlumni

Faculty/Staff and outside groupsGuest

Software Request for Labs

Software requests are done through our ATS labs website  and placed at least a month in advance. Any software not provided by ATS must be a licensed and authorized copy. Once approved, we will install the software prior to the start of the semester. This is usually done over summer break.


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Current StudentsStudent

Student Computer Repair

Software and hardware repair of notebook and desktop computers, including Dell and Apple warranty support


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Current StudentsStudent

Student Laptop Checkout

Students can check out a Mac/PC computer for 3 hours from the Serra 205 lab.


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Faculty, StaffStaff

Faculty, StaffFaculty

Tape Storage

USD securely stores 4 weeks of data (tape backups) on site and one year of retention stored off campus within Iron Mountain preservation facilities. Tape backups are limited to server data within USD data centers. University Tape retention policies are specified at the link: http://www.sandiego.edu/legal/policies/community/institutional/recordretention.pdf


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Faculty, staffStaff

Faculty, staffFaculty

Telephone Services for Faculty and Staff

The standard offering for new phone service is offered through USD Telecommunications via Avaya telephone technology. Avaya technology offers a variety of advanced features. Various types of Avaya phone sets are avaialble depending on the requirements of the position you are in.


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Student

Staff

Faculty

Torero Card

The Torero Card is a campus ID card that has a wide range of potential services: Campus Cash, Meal Plans, Onity lock/door access, Simplex exterior locks, library privileges, health center, media center, pay-for-printing and copying, US Bank ATM/debit card.


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University Relations StaffStaff

Various Software Applications used by University Relations; AdvanceWeb; SmartCall; iModules

Various Software Applications used by University Relations; AdvanceWeb; SmartCall;


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onlyStaff

onlyFaculty

VPN / eGate Virtual Private Network

eGate is the name of USD’s VPN server. Virtual Private Networking, or VPN, is a networking tool that allows off-campus users to have a private and secure connection to the USD network via the Internet from a single host. USD's VPN service allows USD users to connect to the campus from any available network connection almost anywhere including from home, from many hotels, and even from within some company networks. If you are a staff or faculty member who does work off campus, you mi...
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(including departments and workgroups)Student

(including departments and workgroups)Staff

(including departments and workgroups)Faculty

Web Authentication (Single Sign-on)

This is the  authentication system that underlies login to web-based systems, which enables access to protected web pages and web applications. Secure web sites at USD require account holders to login with their MySanDiego ID and password. MySanDiego Central Authentication Service (CAS) as one method of providing account holders with secure access to web systems.


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Students, Faculty, StaffStudent

Students, Faculty, StaffStaff

Students, Faculty, StaffFaculty

Wireless Wi-Fi Access (USD Secure)

Wireless access to the university's online resources is available across campus, including  academic and administrative buildings, dining facilities, residence halls, athletics facilities  and outdoor spaces.


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