Information Technology Services

Drop Shadow

Help Desk (for technology support)

Student Staff Faculty

Overview

The university provides a 24x7 technology help desk service for all technology-related problems. The ITS Help Desk management and staff are the first level of technical support and have an online technical "knowledge base" to assist in troubleshooting technology problems.  Depending upon the complexity of the problem, issues may be resolved at the ITS Help Desk or through referrals to technology specialists. The help desk staff also has special "remote access" software that allows technicians to log in to users' home and office systems remotely in order to provide technical assistance.

Available to

Student, Staff, Faculty ; full support for USD-owned computers, basic support for personally owned computers. Students: full support

Features

The Help Desk manages and prioritizes technology support requests with an online IT ticketing system called FootPrints. In addition, FootPrints includes an online knowledge base that can be accessed at: www.sandiego.edu/its/helpdesk/kb/ . After-hours help desk support is provided through the phones.

Requirements

Help Desk requests or issues must be associated with the University of San Diego technology infrastructure or systems.

Data security restrictions

Help Desk staff will never request your password; please never provide your MySanDiego and/or any other passwords to anyone.

How to use

Technical assistance from the ITS Help Desk may be obtained by calling (619) 260-7900; sending email to help@sandiego.edu; or visiting the ITS Help Desk web site: www.sandiego.edu/its/helpdesk/

Rates

Free

Area/Unit responsible

ATS

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