What is Phishing?

Phishing is an attempt to obtain personal and/or financial information from an individual through the use of e-mail links or pop-up boxes. These methods are often designed to look like they come from an "official" source in an attempt to trick the individual into providing sensitive data.

What should I know?

A legitimate institution will never ask you for any of the following information through any form of electronic communication:

  • your MySanDiego username and password,
  • your e-mail address and password,
  • your computer password,
  • your Social Security Number,
  • your mother's maiden name,
  • your bank account information, or
  • your bank PIN code.

Signs You May Have Received a Phishing Email:

  • Unofficial "From" email address
  • Urgent action required - examples: "Your account be locked out if you don't update your password", "Your account needs attention", "Your account has been compromised" 
  • Generic greeting - examples: "Dear member, Dear Customer.
  • Link to Fake website - always hover over the link to see the actual website address. (see video below for more examples)
  • Legitimate links mixed with fake links - examples: is a fake link vs. the legit link

Examples of Phishing emails:

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Report a phishing attempt

If you receive an e-mail requesting information from you and are unsure of the legitimacy of the e-mail, do not respond to the e-mail. Report any concerns to: or call us at x7900

You can also report phishing e-mails to the Anti-Phishing Working Group, a volunteer organization that maintains a repository of phishing scam e-mails and Web sites to help people identify and avoid being scammed in the future.

Contact Information

Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7900

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED (Limited Phone Support)

Torero Store Help Desk

  • Monday - Friday: 8 a.m. - 5 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED

Copley Library Help Desk

  • Monday - Thursday: 3 p.m. - 9 p.m.
  • Friday - Sunday - CLOSED