Frequently Asked Questions

  • How do I know if I am eligible for a new computer?
  • Do I have to sign an agreement to receive a leased computer?
  • What if my computer is nearly dead and I am not up for replacement at this time?
  • What if my work requires options not provided in the standard computer specifications?
  • Are software requests covered through the Computer Replacement Program?
  • After I complete my computer request form, how long must I wait to get my new computer?
  • What if I don't know what equipment I need?
  • What if I need a computer but do not qualify for the replacement program?
  • Can I exchange equipment with a co-worker if the other system better suits my work needs? 
  • How do I locate the serial number on my current computer? 
  • How does ITS know the age of my current computer?
  • What happens to a computer when a person leaves the university?