Frequently Asked Questions

  • How do I know if I am eligible for a new computer?
  • Do I have to sign an agreement to receive a leased computer?
  • What if my computer is nearly dead and I am not up for replacement at this time?
  • What if my work requires options not provided in the standard computer specifications?
  • Are software requests covered through the Computer Replacement Program?
  • After I complete my computer request form, how long must I wait to get my new computer?
  • What if I don't know what equipment I need?
  • What if I need a computer but do not qualify for the replacement program?
  • Can I exchange equipment with a co-worker if the other system better suits my work needs? 
  • How do I locate the serial number on my current computer? 
  • How does ITS know the age of my current computer?
  • What happens to a computer when a person leaves the university?

Contact Information

Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7900

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED (Limited Phone Support)

Torero Store Help Desk

  • Monday - Friday: 8 a.m. - 5 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED

Copley Library Help Desk

  • Monday - Thursday: 3 p.m. - 9 p.m.
  • Friday - Sunday - CLOSED