Frequently Asked Questions

• How do I know if I am eligible for a new computer?
• What if my computer is nearly dead and I am not up for replacement at this time?
• What if my work requires options not provided in the standard computer specifications?
• Are software requests covered through the Computer Replacement Program?
• After I complete my computer request form, how long must I wait to get my new computer?
• What if I don't know what equipment I need?
• What if I need a computer but do not qualify for the replacement program?
• Can I exchange equipment with a co-worker if the other system better suits my work needs?
• How do I locate the serial number on my current computer?
• How does ITS know the age of my current computer?

Q: How do I know if I am eligible for a new computer?
A: You are eligible for a new computer if you are a permanent, benefits-based USD employee or a tenured/tenure-track professor and your current computer is at least three years old. If you are not sure of computer's age, please contact Rosy Vacchi (x4640) with the system's serial number. ITS can look up the product information for you, including purchase date.  Employees of Auxiliary, Self-Funded, and Incentive Organizations are not eligible through the replacement program.

Q: What if my computer is nearly dead and I am not up for replacement at this time?
A: ITS can send a technician to your office to assess the situation. Please call the Tech Support Center at extension 7900 to schedule an appointment. Since all computers purchased through the replacement program have a three-year warranty, we will be able to order a replacement part for the malfunctioning system.

Q: What if my work requires options not provided in the standard computer specifications?
A: If your work requires options not specified in our standard computer configuration, then you will need to complete a detailed listing of why you need an extra capability. Space is provided on your request form for such explanations. Extra options are subject to approval from your area’s representative.

Please note that you will need to provide your department's POETS code to cover any expenses not covered by the replacement program.

Q: Are software requests covered through the Computer Replacement Program?
A:All systems will have an operating system, Microsoft Office, Netscape, Eudora Light, Acrobat Reader, QuickTime, and Symantec Anti-Virus preinstalled.  Additional software is not provided through the program. Please visit ITS' Software Web site for information on software that is available for usage through ITS, or for guidelines on purchasing software through your department.

Q: After I complete my computer request form, how long must I wait to get my new computer?
A: After you complete your request form, several factors affect how long you must wait for your new computer to arrive to your office. You must submit your request form to your area representative, who will approve or not approve the request and any extra capabilities you request. The request form is forwarded to ITS, which orders the equipment. We often times order in bulk for discounting purposes, so we get a good stack together before placing an order. Equipment normally takes one to two weeks to arrive to campus, depending on the vendor, and set up normally takes two to three weeks depending on technician workload. Turnaround time between your request and a computer arrive is normally one to two months.

Q: What if I don't know what equipment I need?
A: ITS is happy to provide consultations on what equipment best meets your work needs. In fact, we prefer that you meet with one of our technicians before placing your order so that all parties can be sure that you are receiving the best possible equipment for your job type or function. Please call the Tech Support Center at extension 7900 to schedule an appointment.

Q: What if I need a computer but do not qualify for the replacement program?
A: A limited supply of recycled computers is available.  Please fill out a recycled computer request form to receive a recycled machine.  You may also contact Rosy Vacchi (x4640) for more information.

Q: Can I exchange equipment with a co-worker if the other system better suits my work needs?
A: At no time is it permissible to exchange equipment with other co-workers or other departments. We inventory machines by employee name and computer serial number and exchanging equipment makes it difficult for us to locate and collect equipment when it is needed for return.

Q: How do I locate the serial number on my current computer?
A: If the system is a DELL, then you will have a seven-digit service tag number located on the back of the computer. If you have an AMEC computer, then the serial number will be on the back of the CPU in the form of A99xxxx. Hewlett Packard, Sony, and others will also normally have their serial numbers located on the back of the computer. If you are unable to locate the serial number through a quick visual check, please contact our Tech Support Center at extension 7900.

Q: How does ITS know the age of my current computer?
A: ITS maintains a comprehensive inventory of all computers purchased throughout the campus. It is very likely we have your computer's information, including the purchase date, in our computer inventory. If we do not, the system's serial number will allow us to find that information either online or over the phone with the system's vendor.