Knowledge Base Results
Service Catalog: Network Storage
ITS offers faculty 20 GB of network storage that is available to back up and store critical information. These services are made available though USD's Active Directory (AD) infrastructure. ITS provides faculty with this storage to&nb
Service Catalog: Backup and Recovery Service (Servers)
Backup and recovery Service is a convenient, cost-effective way to back up and recover crucial data on servers. USD offers disk-to-disk and disk-to-tape solutions. The service utilizes CommVault 9 with a one-year retention policy of backups of
Service Catalog: Tape Storage
USD securely stores 4 weeks of data (tape backups) on site and one year of retention stored off campus within Commvault preservation facilities. Tape backups are limited to server data within USD data centers. University Tape retention policies are&n
Service Catalog: Personal Home Drive
ITS offers staff a networked home directory that is available to back up and store critical information. These services are made available though USD's Active Directory (AD) infrastructure. ITS provides staff with this storage to allow for
Informational: USD Mapped Drives release notes
The USD Mapped Drives tool is a tool for USD staff and faculty to access network file shares on Apple computers. Once the application is installed and run once, it will automatically start up when you log in to your computer. St
Informational: "Initializing root folder to display" error
Occassionally users will get an error saying "Initializing Root Folder: initializing root folder to display." This error occurs particularly when trying to use save or save as in Word and Excel. This problem is related to the network
Informational: Faculty Network Storage
USD ITS provides 20 GB of personal server storage space on the Central File Server for each university faculty member. If you often use computers from multiple locations on campus, the Central File Server is a great way to share, move, and store file
Tutorial: My Network drives are missing or access is denied? What can I do?
If some or all of your shared network drives are missing after you login, try logging out (rather than restarting or rebooting), then logging back in. This procedure will usually remap your drives. If you are having problems with your H: d
FAQ: How can I get access to my department's shared drive?
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FAQ: How do I connect to my shared drives on a Mac?
If your computer has the OSX of 10.8 or higher, you will need to install the USD Mapped Drives tool which can be found here- http://www.sandiego.edu/its/resources/downloads/ Once you are there, log in at the bottom (unless it logs you in
Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110
Phone: (619) 260-7900
Help Desk at University Center 117
- Monday - Thursday: 7 a.m. - 7 p.m.
- Friday: 7 a.m. - 5 p.m.
- Saturday & Sunday - CLOSED
- Monday - Friday: 8 a.m. - 7 p.m.
- Saturday - 9 a.m. - 4 p.m.
- Sunday - CLOSED