Knowledge Base Results
Service Catalog: Software Licensing
ITS Software Group negotiates and manages software licenses campuswide. The group keeps an inventory of software, including Adobe, Microsoft and SPSS, at a significantly discounted price or free to departments and individuals for academic use.
Service Catalog: Watson Analytics Student Edition
In a continuing effort to help enhance teaching and learning experiences, and to give our students a competitive edge in the workforce, ITS is pleased to announce our partnership with IBM Watson Analytics. Through this new relationship USD fac
Service Catalog: Dropbox for Business
Dropbox for Business provides a USD Dropbox account with unlimited space. For more information, or to request access please email email@example.com
Service Catalog: Software Request for Labs
Software requests are done through our ATS labs website and placed at least a month in advance. Any software not provided by ATS must be a licensed and authorized copy. Once approved, we will install the software prior to the start of the semester. This is usually done over summer break.
Informational: Tools for Sharing Files: Google Drive and Dropbox
Google Drive is a feature available to everyone who has a Gmail account (this includes USD’s student and alumni Torero Mail accounts). To access Google Drive, log into your Toreromail account through toreromail.sandiego.edu. At the top, click the word that says “Drive.” This gives you a view of your Google Drive, and gives you options for uploading or downloading the files you want. You can then view and download them from anywhere you can access your Toreromail account. Dropbox is a service and application th
Informational: Rosetta Stone Subscription
Interested in learning a new language? The International Center has partnered with Rosetta Stone to offer semester subscriptions to their popular online language tools. Staff and faculty can purchase a 3 month account for $40 or 6 month accoun
Informational: Which Internet Browsers are supported through USD?
The ITS Help Desk is currently testing the recently released Internet Explorer 9, Firefox 4, Google Chrome 21, and Safari 5 . During this testing phase, these web browsers are unsupported by the University of San Diego, and are not guaranteed to work with our ITS services. Below, you can see a list of what we have tested and the results/workarounds that currently exist. Internet Explorer v9 Firefox v14.0 MySanDiego Reported Working Reported Working
Informational: What if I move a shared Dropbox link or want to unshare a link?
Starting on May 5, 2016 all shared links—even previously-created links that are still active—will still work even if the linked file or folder is moved or renamed. This means that if you reorganize your Dropbox accounts, you won’t h
Informational: ExamSoft used by Law School students
The University of San Diego's Law program uses a testing application by Examsoft called SofTest. This application is highly recommended for law students, as it allows students to type tests on their computer instead of handwriting answers.&
Informational: Automatic Software Updates via KBox
Information Technology Services has the ability to automatically install and update key software packages on USD owned computers. To do this, we use a tool called KBox. If your computer needs to have software installed, you might see t
Tutorial: VM Fusion Installation
Installing VM Fusion: When installing VM Fusion, please keep in mind that the OS will need to be purchased separately 1. Purchase your copy of VM Fusion from the USD Bookstore or any software retaile
Tutorial: How to install Dropbox for Mac
How to install the Dropbox desktop client for Mac: For detailed instructions with pictures, please see the attached PDF 1. Go to http://dropbox.com/download and click on “Free download” 2. The application will begin d
Tutorial: How to install and sync Dropbox on Windows 7
How to install the Dropbox desktop client for Windows For detailed instructions with pictures, please see attached PDF. Basic install with personal Dropbox account: 1. Go to http://dropbox.com/download and click on “Free down
FAQ: How do I take a screenshot of my computer?
On Windows, hold Alt and press Print Screen (PrtScr) to take a screenshot; you can then paste it into an e-mail message. On Mac OS X, hold Command and Shift then press 3 to take a screenshot of everything. If you only want to send a single window, hold Command and Shift then press 4, position the mouse over the window you want, and then use the space bar. This will create a file on your desktop that you can drag into any document, such as an e-mail message. (instructions courtesy Jerr
: What if Dropbox is already using my @sandiego.edu email address?
For detailed instructions with pictures, please see attached PDF. 1. Once you receive the email inviting you to join Dropbox for USD, click on the “Join your team” link. 2. A window will open up in your web browser prompting
Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110
Phone: (619) 260-7900
Help Desk at University Center 117
- Monday - Thursday: 7 a.m. - 7 p.m.
- Friday: 7 a.m. - 5 p.m.
- Saturday & Sunday - CLOSED (Limited Phone Support)
Torero Store Help Desk
- Monday - Friday: 8 a.m. - 5 p.m.
- Saturday - 9 a.m. - 4 p.m.
- Sunday - CLOSED
Copley Library Help Desk
- Monday - Thursday: 3 p.m. - 9 p.m.
- Friday - Sunday - CLOSED