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Informational: Fonts displaying incorrectly after updating to Internet Explorer 11

After upgrading to Internet Explorer 11 from an older version, you may find that the fonts on websites do not display in the manner you are used to seeing. The easiest way to solve this is to reset Internet Explorer settings. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC. This can be useful for troubleshooting problems that might be caused by settings changed after installation. ** Please note: resetting Internet Explorer isn't reversible, and

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Informational: Informational: Microsoft's Software Assurance Home Use Program (HUP)

What is the Microsoft Home Use Program? The Microsoft Home Use Program is a program that allows University of San Diego employees to download Microsoft Office products at no additional cost.  Employees who use the covered licenses at work are

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Informational: DreamSpark (formally MSDN AA)

What is DreamSpark? DreamSpark (formerly MSDN AA) is a partnership between Microsoft and the USD School of Business to provide free copies of various Microsoft programs for current students, staff, and faculty of SBA.  There are over 140 softwa

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Informational: E-mail going to outbox without sending

If the account is a POP account or the settings in solution #5415 do not work, try cleaning junk files and/or doing and registry cleanup with CCleaner or another comparable program. Link to free download of CCleaner: http://download.cnet.c

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Informational: Cannot attach files to emails when using Microsoft Edge

  Since the release of Windows 10 we have found that staff and faculty members using Microsoft Edge, the new Microsoft web browser, will experience some issues when using their Exchange email. The reason behind this is because Microsoft Silve

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Tutorial: How to get Microsoft Office 365 University for free

How to get Microsoft Office 365 University for free as a student, staff, or faculty This tutorial was was made on a Windows 7 computer For detailed instructions with pictures, please download the attached PDF For step-by-step installation guides

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Tutorial: Self-Upgrading to Microsoft Office 2016 for Windows

NOTE: These instructions are for upgrading Office for Windows ONLY.  This will uninstall old versions of Microsoft Office. Make sure you're not running Office 2016 already.  You can check your version by following Microsoft's

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FAQ: Can the ITS Help Desk Install Office Suite on my computer?

  Yes. Whether you do or don’t have the Office installation disks, the ITS Help Desk can help you install Office on your computer.  However, you will need your own product key to verify that you have purchased Office.If you have your

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FAQ: "Adobe Contribute" add-on problem with Office 2010/2013

Older versions of the Acrobat Pro tool include a Microsoft Plugin that is not compatible with Office 2010 or Office 2013 for Windows.  Please make sure you have the correct version of Acrobat Pro installed on your computer before upgrading your

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FAQ: Can I use the OWA for iPad/iPhone application?

No, the OWA for iPhone and OWA for iPad applications require an organization have Office 365 accounts for each employee and host their mail on Microsoft's Office 365 servers.  Users on an iPad/iPhone can still configure their device to acces

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FAQ: Does USD provide Microsoft Office for students?

No USD does not provide Microsoft Office to students.  However the  USD Torero Store sells Microsoft Office educational version with almost the full functionality of the full version of Microsoft Office at a reduced cost.

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Contact Information

Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7900
help@sandiego.edu

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED


Torero Store

  • Monday - Friday: 8 a.m. - 7 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED