Service Catalog: Desktop Configuration Management (DCM)
Desktop Configuration Management (DCM) is a service offering from IT Services for use by technical support staff. It is intended to provide a USD standardized image, standardized configuation settings, and consistent software offerings on...
Service Catalog: Directory Information (People and Organization Search)
USD offers contact or directory information on People and Organization Search, through the USD web site. Find People is a web program that allows for search capabilities on an individual's name or department. There are advanced search capabilitie...
Service Catalog: Pharos Print Tracking
ITS uses a service called Pharos to manage and track printing in certain areas of campus, allowing departments to bill users for prints. A user will print to a specific printer, then visit an omega terminal. Once they swipe their USD ID card or...
Service Catalog: Help Desk (for technology support)
The university provides a 24x7 technology help desk service for all technology-related problems. The ITS Help Desk management and staff are the first level of technical support and have an online technical "knowledge base" to assist in troubl...
Service Catalog: Discount Cell Phone and Mobile Devices
AT&T and Verizon extend special discounts to current USD employees and students for personal cellular plans and accessories. The offerings vary from month to month.
Informational: Graduating Seniors - Recording Names
If you go to the link http://www.sandiego.edu/its/idt/pronunciation/ we have information on how students can record their name and the deadline to do so. They have 2 options: 1. Record online (instructions provided) 2. Go to o...
FAQ: What is the ITS Help Desk?
The ITS Help Desk is an on-campus computer support center for all USD students. The ITS Help Desk is the central location for Desktop Support Technicians and also includes the Help Desk call center. Support for on-campus residents is included in USD housing fees, but single-service payment options are now available for off-campus students. Please call us at 619-260-7900 for the latest pricing.
FAQ: Where is the ITS Help Desk located?
The ITS Help Desk can be found on the first floor of the Hahn University Center, directly adjacent to the student lounge and across the patio from the One Stop Student Center in room UC117. For a map and our current hours, please see our Location page.
FAQ: What are the hours for the ITS Help Desk?
Phone Support is available 24 hours a day, 7 days a week! Just call (619) 260-7900 or x7900 from any on-campus telephone. Walk in support is available at the following times: During the Semester: Monday - Thursday, 7:00 a.m. - 7:00 p.m. Friday, 7:00 a.m. - 5:00 p.m. Intersession and summer hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
FAQ: Why Do I Need an ID to Use the USD ATS/ITS Computer Labs?
Everyone must have an ID to use an ATS/ITS computer lab. Their ID is proof that they are a current USD Student/Employee/Faculty so that we are not breaking any licensing agreements. It also allows ITS to keep track of the usage in the lab...
FAQ: How can I request support from the ITS Help Desk?
Support requests can be submitted to the ITS Help Desk via the following methods: Phone: extension 7900 from on campus or (619) 260-7900 from off campus (Now 24/7!). E-mail: firstname.lastname@example.org ITS Help Desk Self Service Website: Click here to submit a request.
: Mobile Application Solutions
Develop and oversight of MySDMobile app available on the iPhone and Android platforms. Also have a mobile version of the app.