Service Catalog: Help Desk (for technology support)
The university provides a 24x7 technology help desk service for all technology-related problems. The ITS Help Desk management and staff are the first level of technical support and have an online technical "knowledge base" to assist in troubl...
Informational: Graduating Seniors - Recording Names
If you go to the link http://www.sandiego.edu/its/idt/pronunciation/ we have information on how students can record their name and the deadline to do so. They have 2 options: 1. Record online (instructions provided) 2. Go to o...
Informational: Tech Information for New Alumni
Congratulations to our new graduates! We've created a list of important information and common questions regarding technology for our USD alumni. Removing Symantec Antivirus Symantec Endpoint Protection (and Symantec Antivirus) is only lice...
FAQ: What is the ITS Help Desk?
The ITS Help Desk is an on-campus computer support center for all USD students. The ITS Help Desk is the central location for Desktop Support Technicians and also includes the Help Desk call center. Support for on-campus residents is included in USD housing fees, but single-service payment options are now available for off-campus students. Please call us at 619-260-7900 for the latest pricing.
FAQ: Where is the ITS Help Desk located?
The ITS Help Desk can be found on the first floor of the Hahn University Center, directly adjacent to the student lounge and across the patio from the One Stop Student Center in room UC117.
FAQ: What are the hours for the ITS Help Desk?
Phone Support is available after hours! You can view the schedule at http://www.sandiego.edu/its/about/helpdesk_newhours.php. Walk in support is available at the following times: During the Semester: Monday - Thursday, 7:00 a.m. - 7:00 p.m. Friday, 7:00 a.m. - 5:00 p.m. Intersession and summer hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
FAQ: How can I request support from the ITS Help Desk?
Support requests can be submitted to the ITS Help Desk via the following methods: Phone: extension 7900 from on campus or (619) 260-7900 from off campus. E-mail: firstname.lastname@example.org ITS Help Desk Self Service Website: Click here to submit a request.
FAQ: Why Do I Need an ID to Use the USD ATS/ITS Computer Labs?
Everyone must have an ID to use an ATS/ITS computer lab. Their ID is proof that they are a current USD Student/Employee/Faculty so that we are not breaking any licensing agreements. It also allows ITS to keep track of the usage in the lab...