Information Technology Services

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; full support for USD-owned computers, basic support for personally owned computers. Students: full support Student

; full support for USD-owned computers, basic support for personally owned computers. Students: full support Staff

; full support for USD-owned computers, basic support for personally owned computers. Students: full support Faculty

Service Catalog: Help Desk (for technology support)
The university provides a 24x7 technology help desk service for all technology-related problems. The ITS Help Desk management and staff are the first level of technical support and have an online technical "knowledge base" to assist in troubl...
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Informational: Study Abroad
Studying abroad can be an exciting experience. Our study abroad department offers programs in over 30 countries, each with its own electronic differences.Countries outside of the United States use different types of sockets, so it is essential to use...
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Informational: Graduating Seniors - Recording Names
If you go to the link http://www.sandiego.edu/its/idt/pronunciation/ we have information on how students can record their name and the deadline to do so.   They have 2 options: 1. Record online (instructions provided) 2. Go to o...
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Informational: ITS Training Classes
  What are ITS Training Classes? Information Technology Services at USD offers training classes in various software applications which are at no cost for students, faculty, and staff members of the university. You may visit the iTeam’s w...
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Alumni

Informational: Tech Information for New Alumni
Congratulations to our new graduates!  We've created a list of important information and common questions regarding technology for our USD alumni. Removing Symantec Antivirus Symantec Endpoint Protection (and Symantec Antivirus) is only lice...
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FAQ: What is the ITS Help Desk?
  The ITS Help Desk is an on-campus computer support center for all USD students.  The ITS Help Desk is the central location for Desktop Support Technicians and also includes the Help Desk call center.  Support for on-campus residents is included in USD housing fees, but single-service payment options are now available for off-campus students.   Please call us at 619-260-7900 for the latest pricing.  



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FAQ: Where is the ITS Help Desk located?
The ITS Help Desk can be found on the first floor of the Hahn University Center, directly adjacent to the student lounge and across the patio from the One Stop Student Center in room UC117.  For a map and our current hours, please see our Location page.






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FAQ: What are the hours for the ITS Help Desk?
  Phone Support is available after hours! You can view the schedule at http://www.sandiego.edu/its/about/helpdesk_newhours.php. Walk in support is available at the following times: During the Semester: Monday - Thursday, 7:00  a.m. - 7:00 p.m. Friday, 7:00 a.m. - 5:00 p.m. Intersession and summer hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.



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FAQ: How can I request support from the ITS Help Desk?
  Support requests can be submitted to the ITS Help Desk via the following methods: Phone: extension 7900 from on campus or (619) 260-7900 from off campus.  E-mail: help@sandiego.edu ITS Help Desk Self Service Website: Click here to submit a request.






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FAQ: Why Do I Need an ID to Use the USD ATS/ITS Computer Labs?
Everyone must have an ID to use an ATS/ITS computer lab.  Their ID is proof that they are a current USD Student/Employee/Faculty so that we are not breaking any licensing agreements.  It also allows ITS to keep track of the usage in the lab...
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FAQ: How can I sign up for an ITS Training class?
  Please check the IT Training Web site at http://www.sandiego.edu/its/idt/services/training.php for current schedule.   If there is the need to offer a class on a special topic not already offered through IT Training or f...
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