Informational: FST Student Email Link / Password Reset Instructions
The following is the FST Student Email Link: FST Student Email Password reset instructions: Please call the USD ITS Help Desk and reference knowledge base article # 152402. There is no self-service password rese...
Informational: Torero Mail / Google Applications Supported by USD
If you find you cannot log in to a service listed below as supported or TBD, please email email@example.com and let us know what you experienced. With your @sandiego.edu Torero Mail account, you have access to numerous Google services. These s...
Tutorial: How-to forward Email from Torero Mail
Torero Mail, the University of San Diego’s mail system for students and alumni, allows alumni to keep their accounts for life. However, if you would like to use another email account, it is possible to have your @sandiego.edu mail s...
Tutorial: How can I sign in to Torero Mail and my personal Gmail account at the same time?
These instructions were made using the "old style" view of Torero Mail. We are working on replacing the screenshots, but the steps should be similar. For most users, we strongly recommend you keep your Torero Mail and Gmail accounts i...
Tutorial: How-to change your Torero Mail Theme
The new look for Torero Mail includes a number of new themes for adding color and style to your mailbox—including new high-definition images—as well as many of the classic themes you've already been enjoying. To see your options and c...
Tutorial: How do I sync my ToreroMail to my iPhone/iPad?
If you want to check your email from your mobile device (iPhone, Blackberry, etc), you must first turn on POP/IMAP access on your Torero Mail account. To do this, visit toreromail.sandiego.edu and log in. Click on Settings (click the gear...
FAQ: What if I already have a personal Google/Gmail account?
Your Torero Mail account is totally separate from your personal Google/Gmail account, so nothing will change about your personal Google account. You will not be able to integrate these two accounts at this time.
FAQ: How do I configure my email client (Outlook, Mac Mail, etc) to send and receive my email?
Google has provided tutorials for common email clients. For Outlook use http://mail.google.com/support/bin/answer.py?hl=en&answer=77689 For Apple Mail use http://support.google.com/mail/bin/answer.py?hl=en&answer=18018...
FAQ: Why is Torero Mail for enrolled students slightly different from similar services that are publicly provided by Google (e.g. Gmail)?
Torero Mail accounts were been customized for optimal educational collaboration. As an enrolled student, you will not see advertisements and USD branding will appear at the top of most Torero Mail pages. In addition, The University of San Diego has t...
FAQ: I have a problem with not receiving some emails using Torero Mail -- who do I report this to -- how can I get this fixed?
There are a number of reasons why messages may not arrive in your inbox: Messages can skip your inbox and end up in your All Mail, Spam, or Trash labels, as the result of automatic spam filtering or filters that you've set up on your message...
FAQ: I already have a Gmail account -- how do I migrate everything from this account into my new Torero Mail account?
Google has created a feature called Mail Fetcher to download mail automatically from any POP-enabled email account. If your other webmail account offers POP3 access, you can configure Mail Fetcher in Torero Mail and automatically download all y...
FAQ: How do I log into Torero Mail?
To log in to Torero Mail, visit http://toreromail.sandiego.edu You will use the same username and password that you use for MySanDiego.
FAQ: I put the wrong birthday when setting up my Torero Mail account - what do I do?
If you accidentally put in the wrong birthday when setting up your Torero Mail account, you might be prompted to verify your age (if you said you were under 13). If this happens, ITS is sadly unable to help - you need to contact Google and foll...
FAQ: Gmail: How can I go to the next email message instead of back to the inbox?
In Google Mail there is a default setting so that when you delete or archive an email, it will take you straight back to the inbox. There is an option you can enable that automatically shows the next conversation instead of your inbox after you delete, archive, or mute a conversation called Auto-Advance. How to enable Auto-Advance: In your Gmail account, click on the gear icon Click on Settings In settings, navigate to the Labs tab Next to "Search for a lab" in the text box, type "Auto-advance" and hit ...
FAQ: I am a faculty member -- How do I get a USD Torero Mail account?
Torero Mail is available to all students and alumni. Due to data retention requirements, staff and faculty members will not be eligible to use Torero Mail. ITS is in the process of migrating all staff and faculty to Microsoft Exchange, a robust e-mai...
FAQ: I heard that the Torero Mail account doesn't include all of the features of GoogleDocs -- is that true?
Google Video and Google Pages (website design) are currently not available to Torero Mail users. USD currently offers alternative services for video streaming and website design, so these features were not necessary to include. For more i...
FAQ: What web browsers can I use with Torero Mail?
Starting August 1st 2011, you will need to use one of the following web browsers for accessing Torero Mail: Microsoft Internet Explorer 8 or 9 Mozilla Firefox 3.6 or newer Apple Safari 4 or newer Google Chrome Other web browsers might work (inc...
FAQ: What is a Conflicting Account for Google Apps+ (GA+)?
These instructions were made using the "old style" view of Torero Mail. We are working on replacing the screenshots, but the steps should be similar. If you have a personal Google account that is associated with your Torero Mail accou...
FAQ: What is the Migrated Folder in my MySanDiego Email Account?
Before the Spring of 2009, email accounts were serviced by MiraPoint. In the Spring of 2009 the MySanDiego email team switched over to Google Mail. As such, all the e-mails that were stored in personal folders in Mirapoint accounts were migrated over to ToreroMail. Thus you have your migrated folder containing all your old emails from MiraPoint.
FAQ: Help! I can no longer check my Torero Mail on my phone or email client!
If you have set up a phone or email program (Outlook, Mac Mail, etc) to check your Torero Mail and it stops working, there are a few things you can try: Try logging in to the Torero Mail website from your favorite web browser (found at http:...
FAQ: What are the POP/IMAP settings for Torero Mail?
If you are setting up an email client (Outlook, Apple Mail, etc) or a phone (Blackberry, iPhone, etc) for Torero Mail, you must first turn on POP/IMAP access for your account. To do this, visit toreromail.sandiego.edu and log in. Click on Settings, then on “Forwarding and POP/IMAP” . There, you can enable either POP or IMAP (if you're not sure which your email account uses, it is safe to enable both). Google has posted instructions for configuring your device for Torero Mail, which you can find at http...
FAQ: I like to do a lot of instant messaging. How do I set that up in Torero Mail?
Gmail's chat features let you talk to people from directly within Torero Mail, by connecting you to the Google Talk network. The Google Talk network is made up of millions of people who use the Google Talk IM product or related services. In...
FAQ: I heard I can share my calendar in Torero Mail / GoogleDocs -- but don't know how to set this up - how do I do it?
Yes, you can share your calendar with friends, family, or even the world. People you share with do not need to have Torero Mail accounts. For information and how to get started, visit the Google help page.
FAQ: How do I view only unread messages in my Torero Mail account?
Type in the words is:unread in the search bar and click “Search Mail”. You will see only mail that has been unread.
FAQ: Will I be able to create and manage folders of my email in Torero Mail?
Google does not support the addition and management of email folders. Instead, all your e-mail is stored in the inbox, but can have labels applied to them individually or in groups. You can then search for and exclusively view e-mails by label. To do...
FAQ: Gmail: How do I sort my inbox by sender?
Unfortunately, the Gmail web client does not have a function to sort by size, sender, subject, date etc. Gmail uses a search feature instead. To search within any folder in Gmail you can click on the folder, then at the top of the screen type in your search criteria. This works easily for searching things like the email sender's name, the email subject, or words within the body of the emails. Searching by date is a little trickier but can be done easily in the advanced search options. To access the advanced search options...