Knowledge Base Results
Service Catalog: Torero Mail
ToreroMail is the E-Mail that the University provides for students. The accounts are hosted by Google and have a capacity of 7 GB. Students receive all official communications with the University through this E-Mail account. Students who graduate fro
Informational: Torero Mail / Google Applications Supported by USD
If you find you cannot log in to a service listed below as supported or TBD, please email firstname.lastname@example.org and let us know what you experienced. With your @sandiego.edu Torero Mail account, you have access to numerous Google services. These s
Informational: FST Student Email Link / Password Reset Instructions
The following is the FST Student Email Link: FST Student Email Password reset instructions: Please call the USD ITS Help Desk and reference knowledge base article # 152402. There is no self-service password rese
Informational: Google+ for Torero Mail
What is Google+ for Torero Mail?Google+ is Google's new "social search" tool, giving users the ability to post and share with different circles of people. Google+ also includes Facebook-like features, such as a wall and a public/pri
Tutorial: How do I sync my ToreroMail to my iPhone/iPad?
If you want to check your email from your mobile device (iPhone, Blackberry, etc), you must first turn on POP/IMAP access on your Torero Mail account. To do this, visit toreromail.sandiego.edu and log in. Click on Settings (click the gear underneath your username in the top right corner), then on “Forwarding and POP/IMAP”. There, you can enable either POP or IMAP (if you're not sure which your email account uses, it is safe to enable both). Once that's all done, you can sync Toreromail. How to set
Tutorial: How to create a new contact group in Gmail
To create contact group: Open your spreadsheet or file where group email addresses are. Copy the email addresses Open Gmail Click on Mail on the left and select Contacts On the left, click on New Group Name the group (example: Charter Schools) Click OK On the left, find the group name you just typed. Click on it Click the add contact button (middle button) Paste email addresses from spreadsheet To send email to co
Tutorial: How to import/export contact groups in Gmail
How to export and import Google contact groups For detailed instructions with pictures, please see the attached PDF. How to Export a contact group: Open Gmail Click on Mail on the left and select Contacts On the left, click on name of the group that you want to share At the top of the menu, click on More Click on Export… It will ask you which contacts you want to export, and what format you want them exported in. Do the following: Click the bubble next to “The group” and then click the dropdown menu to c
Tutorial: How to import sub-calendars and public calendars (public folders) to Toreromail
Please see the attached PDF below for instructions on how to import your sub-calendars and public calendars/public folders into Toreromail. If you experience any issues importing these calendars, or if you have any further questions about Toreromail please contact the Help Desk at 619-260-7900 or email@example.com
Tutorial: How to set up Toreromail on Android device
For detailed instructions with pictures, please see the attached PDF. **Note: since Android devices vary, your device may not follow the exact same steps but the process will be similar** Lollipop operating system (versions 5.0 and 5.1.1) 1. In the Apps menu, go to Settings 2. Go to Accounts or My Accounts, depending on the device 3. Select Add Account 4. For the type of account, select Google or Gmail, depending on the device 5. Type in your full email address with the @sandiego.edu at the end. Select Next and Accept the Ter
Tutorial: How can I sign in to Torero Mail and my personal Gmail account at the same time?
These instructions were made using the "old style" view of Torero Mail. We are working on replacing the screenshots, but the steps should be similar. For most users, we strongly recommend you keep your Torero Mail and Gmail accounts in different browsers after the transition to Google Apps+ (GA+). For example, consider using Internet Explorer/Safari for your Torero Mail account and Firefox for your personal Gmail account. Keeping multiple accounts open in different tabs will no longer be straightforward after the transition
Tutorial: How-to change your Torero Mail Theme
The new look for Torero Mail includes a number of new themes for adding color and style to your mailbox—including new high-definition images—as well as many of the classic themes you've already been enjoying. To see your options and choose another theme, open the large gear menu at the top-right of your inbox and choose Themes. (Content from http://learn.googleapps.com/new-look-gmail-themes)
Tutorial: How-to Send Mail As
1) Log in to your email account 2) Go to mail settings at the top right of the screen 3) Choose the Accounts tab 4) Click the link "Add another email address you own" 5) The Name field is the name that will show up when you send from that email address 6) The Email address field is the email you are adding 7) You will be sent a verification code to the email address's on the Distribution list, this looks as follows: 8) Enter your verification co
FAQ: Will I be able to create and manage folders of my email in Torero Mail?
Google does not support the addition and management of email folders. Instead, all your e-mail is stored in the inbox, but can have labels applied to them individually or in groups. You can then search for and exclusively view e-mails by label. This feature also allows you to give e-mails multiple labels, which would be similar to having an e-mail in more than one folder simultaneously. If your mail was migrated from Exchange to Toreromail, all the e-mails that you have stored in personal folders will be migrated with a label of that f
FAQ: What if I already have a personal Google/Gmail account?
Your Torero Mail account is totally separate from your personal Google/Gmail account, so nothing will change about your personal Google account. You will not be able to integrate these two accounts at this time.
FAQ: Why is Torero Mail for enrolled students slightly different from similar services that are publicly provided by Google (e.g. Gmail)?
Torero Mail accounts were been customized for optimal educational collaboration. As an enrolled student, you will not see advertisements and USD branding will appear at the top of most Torero Mail pages. In addition, The University of San Diego has t
FAQ: I have a problem with not receiving some emails using Torero Mail -- who do I report this to -- how can I get this fixed?
There are a number of reasons why messages may not arrive in your inbox: Messages can skip your inbox and end up in your All Mail, Spam, or Trash labels, as the result of automatic spam filtering or filters that you've set up on your messages. Make sure to search your whole inbox to see if the message was delivered somewhere else. For more information, please see Google's Help Pages Also, if you're sending mail to a mailing list that you subscribe to, those messages will only appear in 'Sent Mail.' This beh
FAQ: How do I log into Torero Mail?
To log in to Torero Mail, visit http://toreromail.sandiego.edu You will use the same username and password that you use for MySanDiego.
FAQ: Gmail: How do I sort my inbox by sender?
Unfortunately, the Gmail web client does not have a function to sort by size, sender, subject, date etc. Gmail uses a search feature instead. To search within any folder in Gmail you can click on the folder, then at the top of the screen type in your search criteria. This works easily for searching things like the email sender's name, the email subject, or words within the body of the emails. Searching by date is a little trickier but can be done easily in the advanced search options. To access the advanced search options
FAQ: Gmail: How can I go to the next email message instead of back to the inbox?
In Google Mail there is a default setting so that when you delete or archive an email, it will take you straight back to the inbox. There is an option you can enable that automatically shows the next conversation instead of your inbox after you delete, archive, or mute a conversation called Auto-Advance. How to enable Auto-Advance: In your Gmail account, click on the gear icon Click on Settings In settings, navigate to the Labs tab Next to "Search for a lab" in the text box, type "Auto-advance" and hit
FAQ: How do I configure my email client (Outlook, Mac Mail, etc) to send and receive my email?
Google has provided tutorials for common email clients. For Outlook use http://mail.google.com/support/bin/answer.py?hl=en&answer=77689 For Apple Mail use http://support.google.com/mail/bin/answer.py?hl=en&answer=180188 For other email clients, use http://mail.google.com/support/bin/answer.py?answer=75726
FAQ: I heard that the Torero Mail account doesn't include all of the features of GoogleDocs -- is that true?
Google Video and Google Pages (website design) are currently not available to Torero Mail users. USD currently offers alternative services for video streaming and website design, so these features were not necessary to include. For more information about supported and/or available Google applications, please see our Informational KB: Torero Mail / Google Applications Supported By Google
FAQ: What web browsers can I use with Torero Mail?
Starting August 1st 2011, you will need to use one of the following web browsers for accessing Torero Mail: Microsoft Internet Explorer 8 or 9 Mozilla Firefox 3.6 or newer Apple Safari 4 or newer Google Chrome Other web browsers might work (including web browsers on phones or game consoles), but they will not be supported by Google or USD. You might experience slow speeds or a loss of functionality if you use an older browser. For more information, please read Google's support document about Supported Web Browsers
FAQ: What is a Conflicting Account for Google Apps+ (GA+)?
These instructions were made using the "old style" view of Torero Mail. We are working on replacing the screenshots, but the steps should be similar. If you have a personal Google account that is associated with your Torero Mail account (think of your USD email address), Google will require you to make changes to your personal Google Account. For example, if your Torero Mail Identity is firstname.lastname@example.org and you also have a personal Picasa account with Google called email@example.com, you will have to make
FAQ: What is the Migrated Folder in my MySanDiego Email Account?
Before the Spring of 2009, email accounts were serviced by MiraPoint. In the Spring of 2009 the MySanDiego email team switched over to Google Mail. As such, all the e-mails that were stored in personal folders in Mirapoint accounts were migrated over to ToreroMail. Thus you have your migrated folder containing all your old emails from MiraPoint.
FAQ: Will my Torero Mail account expire?
As of the class of 2009, students who graduate from the University of San Diego and become alumni will be able to keep their Torero Mail account for life. These email accounts will not expire. Some student accounts that were
FAQ: Help! I can no longer check my Torero Mail on my phone or email client!
If you have set up a phone or email program (Outlook, Mac Mail, etc) to check your Torero Mail and it stops working, there are a few things you can try: Try logging in to the Torero Mail website from your favorite web browser (found at http://toreromail.sandiego.edu). If you have recently changed your password, you might need to log in to Torero Mail to resync your account. Make sure IMAP access is turned on in Torero Mail. This is off by default, so you will need to opt in before you can check your mail with a phone or ema
FAQ: What are the POP/IMAP settings for Torero Mail?
If you are setting up an email client (Outlook, Apple Mail, etc) or a phone (Blackberry, iPhone, etc) for Torero Mail, you must first turn on POP/IMAP access for your account. To do this, visit toreromail.sandiego.edu and log in. Click on Settings, then on “Forwarding and POP/IMAP” . There, you can enable either POP or IMAP (if you're not sure which your email account uses, it is safe to enable both). Google has posted instructions for configuring your device for Torero Mail, which you can find at http
FAQ: I like to do a lot of instant messaging. How do I set that up in Torero Mail?
Gmail's chat features let you talk to people from directly within Torero Mail, by connecting you to the Google Talk network. The Google Talk network is made up of millions of people who use the Google Talk IM product or related services. In
FAQ: I heard I can share my calendar in Torero Mail / GoogleDocs -- but don't know how to set this up - how do I do it?
Yes, you can share your calendar with friends, family, or even the world. People you share with do not need to have Torero Mail accounts. For information and how to get started, visit the Google help page.
FAQ: How do I view only unread messages in my Torero Mail account?
Type in the words is:unread in the search bar and click “Search Mail”. You will see only mail that has been unread.
FAQ: How to extend the label column in Toreromail
For detailed instructions with pictures, please see attached PDF at the bottom of this article. By default, Google Mail doesn’t offer a way to adjust or resize some of its elements like its label column. Fortunately, there is a web browser extension that allows this customization but it is only available in Google Chrome, not in Mozilla Firefox, Safari, or Internet Explorer. To get started, simply download and install a free browser extension/Gmail add-on called “Gmail label column resizer”. It can be found here
Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110
Phone: (619) 260-7900
Help Desk at University Center 117
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