Information Technology Services

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Knowledge Base Results

Student

Informational: FST Student Email Link / Password Reset Instructions
The following is the FST Student Email Link:   FST Student Email   Password reset instructions:  Please call the USD ITS Help Desk and reference knowledge base article # 152402.  There is no self-service password rese...
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Student

Alumni

Informational: Torero Mail / Google Applications Supported by USD
If you find you cannot log in to a service listed below as supported or TBD, please email help@sandiego.edu and let us know what you experienced. With your @sandiego.edu Torero Mail account, you have access to numerous Google services.  These s...
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Student

Alumni

Informational: Google+ for Torero Mail  Video Available
What is Google+ for Torero Mail?Google+ is Google's new "social search" tool, giving users the ability to post and share with different circles of people.  Google+ also includes Facebook-like features, such as a wall and a public/pri...
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Student

Alumni

Informational: What is Torero Mail?
What is ToreroMail? ToreroMail is the E-Mail that the University provides for students. All students will be given an account for life. The accounts are hosted by Google and have a capacity of 7 GB. Faculty and staff have access to our Exchange E-Mai...
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Student

Alumni

Informational: New Look for Torero Mail (Fall 2011)  Video Available
In Fall 2011, Google will be rolling out a new look to the Torero Mail system.  This look has already been rolled out to Google Docs, Google Calendar, and the consumer version of Gmail.  Users have been able to "opt-in" early and ch...
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Student

Alumni

Tutorial: How-to change your Torero Mail Theme
The new look for Torero Mail includes a number of new themes for adding color and style to your mailbox—including new high-definition images—as well as many of the classic themes you've already been enjoying. To see your options and c...
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Student

Tutorial: How to setup an iPad to ToreroMail
To configure an iPad to ToreroMail, please see the attached PDF for instructions




Student

Alumni

Tutorial: How can I sign in to Torero Mail and my personal Gmail account at the same time?  Video Available
These instructions were made using the "old style" view of Torero Mail.  We are working on replacing the screenshots, but the steps should be similar. For most users, we strongly recommend you keep your Torero Mail and Gmail accounts i...
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Student

Tutorial: How-to forward Email from Torero Mail
Torero Mail, the University of San Diego’s mail system for students, allows students to keep their accounts for life.  However, if  you would like to use another email account, it is possible to have your @sandiego.edu mail delivered ...
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Student

Alumni

Tutorial: How-to temporarily use the old Torero Mail view
Starting December 2, 2011 all Torero Mail users will be defaulted to the new Google Mail look (see our KB on New Look for Torero Mail).  If you want to use the old style look for a while, you can temporarily revert the changes.  Please note...
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Student

FAQ: How do I log into Torero Mail?
To log in to Torero Mail, visit http://toreromail.sandiego.edu  You will use the same username and password that you use for MySanDiego.



Student

Alumni

FAQ: I heard that the Torero Mail account doesn't include all of the features of GoogleDocs -- is that true?
Google Video and Google Pages (website design) are currently not available to Torero Mail users.  USD currently offers alternative services for video streaming and website design, so these features were not necessary to include.  For more i...
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Faculty

FAQ: I am a faculty member -- How do I get a USD Torero Mail account?
Torero Mail is available to all students and alumni. Due to data retention requirements, staff and faculty members will not be eligible to use Torero Mail. ITS is in the process of migrating all staff and faculty to Microsoft Exchange, a robust e-mai...
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Student

FAQ: Is MS Entourage supported by Torero Mail -- can I use Entourage as an email client?
Microsoft Entourage for the Mac is not a currently supported email client by Google.  We recommend Mac users try Apple Mail, Outlook, or Thunderbird.  If you would like to try to configure Microsoft Entourage, you can use the settings ...
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Student

FAQ: How do I configure my email client (Outlook, Mac Mail, etc) to send and receive my email?
Google has provided tutorials for common email clients.   For Outlook use http://mail.google.com/support/bin/answer.py?hl=en&answer=77689 For Apple Mail use http://support.google.com/mail/bin/answer.py?hl=en&answer=18018...
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Student

FAQ: What mobile devices can be used with Torero Mail, contacts and calendars?
You can access your Torero Mail services using the following handheld mobile devices (click on the links below for more information): Apple iOS devices (iPhones/iPad/iPod Touch) Android Devices (phones/tablets) Windows Mobile devices with Window...
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Student

Alumni

FAQ: How do I sync my ToreroMail to my iPhone/iPad?
If you want to check your email from your mobile device (iPhone, Blackberry, etc), you must first turn on POP/IMAP access on your Torero Mail account.  To do this, visit toreromail.sandiego.edu and log in.  Click on Settings (click the gear...
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Student

FAQ: What if I already have a personal Google/Gmail account?
Your Torero Mail account is totally separate from your personal Google/Gmail account, so nothing will change about your personal Google account. You will not be able to integrate these two accounts at this time.

Student

FAQ: Why is Torero Mail for enrolled students slightly different from similar services that are publicly provided by Google (e.g. Gmail)?
Torero Mail accounts were been customized for optimal educational collaboration. As an enrolled student, you will not see advertisements and USD branding will appear at the top of most Torero Mail pages. In addition, The University of San Diego has t...
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Student

FAQ: Will Torero Mail be the only email solution offered to students from the University of San Diego?
Yes, as of Fall 2009 all students are on Torero Mail.  Torero Mail is designed to provide improved email and collaboration services to students. Utilizing your Torero Mail account guarantees that users will receive notices and messages from the ...
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Student

FAQ: I have a problem with not receiving some emails using Torero Mail -- who do I report this to -- how can I get this fixed?
There are a number of reasons why messages may not arrive in your inbox: Messages can skip your inbox and end up in your All Mail, Spam, or Trash labels, as the result of automatic spam filtering or filters that you've set up on your message...
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Student

FAQ: I already have a Gmail account -- how do I migrate everything from this account into my new Torero Mail account?
Google has created a feature called Mail Fetcher to download mail automatically from any POP-enabled email account.  If your other webmail account offers POP3 access, you can configure Mail Fetcher in Torero Mail and automatically download all y...
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Student

FAQ: Does Torero Mail work with a Mac?
Yes, it is compatible with Apple Mail, Entourage, Outlook, and Thunderbird.




Student

Alumni

FAQ: Will I be able to create and manage folders of my email in Torero Mail?
Google does not support the addition and management of email folders. Instead, all your e-mail is stored in the inbox, but can have labels applied to them individually or in groups. You can then search for and exclusively view e-mails by label. To do...
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Student

Alumni

FAQ: What web browsers can I use with Torero Mail?
Starting August 1st 2011, you will need to use one of the following web browsers for accessing Torero Mail: Microsoft Internet Explorer 8 or 9 Mozilla Firefox 3.6 or newer Apple Safari 4 or newer Google Chrome Other web browsers might work (inc...
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Student

Alumni

FAQ: Can I use Google+ with my Torero Mail account?
As of December 2, 2011 Google+ (Google's new social media site) will be opened up to Torero Mail account holders. For more information on Google+, please check out the Google+ Help Center.

Student

Alumni

FAQ: I received an email about my Google Apps account - what does it mean?
  *This change took place in May 2011 without incident.  We will keep this article in for historical purposes*   Users of Torero Mail received an email today (Thursday, May 26 2011) talking about changes to their Google Apps account.&n...
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Student

FAQ: What is a Conflicting Account for Google Apps+ (GA+)?  Video Available
These instructions were made using the "old style" view of Torero Mail.  We are working on replacing the screenshots, but the steps should be similar. If you have a personal Google account that is associated with your Torero Mail accou...
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Student

Staff

Faculty

Alumni

FAQ: What is the Migrated Folder in my MySanDiego Email Account?
Before the Spring of 2009, email accounts were serviced by MiraPoint. In the Spring of 2009 the MySanDiego email team switched over to Google Mail. As such, all the e-mails that were stored in personal folders in Mirapoint accounts were migrated over to ToreroMail. Thus you have your migrated folder containing all your old emails from MiraPoint.





Student

Alumni

FAQ: Will my Torero Mail account expire?
As of the class of 2009, students who graduate from the University of San Diego and become alumni will be able to keep their Torero Mail account for life.  These email accounts will not expire.   Some student accounts that were ...
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Student

Alumni

FAQ: Help! I can no longer check my Torero Mail on my phone or email client!
If you have set up a phone or email program (Outlook, Mac Mail, etc) to check your Torero Mail and it stops working, there are a few things you can try: Try logging in to the Torero Mail website from your favorite web browser (found at http:...
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Student

FAQ: Help! I'm receiving emails from myself with weird characters in Torero Mail
Some users have reported a problem where every time they send an email, they soon receive an email from themself that contains weird characters.  We believe this problem is created from a Google Labs featured called "Undo Send". It's...
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Student

Alumni

FAQ: What are the POP/IMAP settings for Torero Mail?
If you are setting up an email client (Outlook, Apple Mail, etc) or a phone (Blackberry, iPhone, etc) for Torero Mail, you must first turn on POP/IMAP access for your account.  To do this, visit toreromail.sandiego.edu and log in.  Click on...
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Student

Staff

Faculty

FAQ: When I click on a Google Docs link in my e-mail, I'm sent to the Torero Mail login page...Why?
Problem: When a Google Docs user sends a link to any user with an @sandiego.edu address, clicking the link takes the user to the login page for Torero Mail.   The link you receive from Google Docs will look similar to the following: &nbs...
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Student

FAQ: How do I configure Gtalk (Google's Instant Messenging) with my new Torero Mail account?
To download Google Talk, visit: http://www.google.com/talk/For instant voice and video chat, visit: http://mail.google.com/videochat  


Student

Alumni

FAQ: I like to do a lot of instant messaging. How do I set that up in Torero Mail?
Gmail's chat features let you talk to people from directly within Torero Mail, by connecting you to the Google Talk network. The Google Talk network is made up of millions of people who use the Google Talk IM product or related services.  In...
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Student

FAQ: I heard I can share my calendar in Torero Mail / GoogleDocs -- but don't know how to set this up - how do I do it?
Yes, you can share your calendar with friends, family, or even the world.  People you share with do not need to have Torero Mail accounts.  For information and how to get started, visit the Google help page.

Student

FAQ: How do I view only unread messages in my Torero Mail account?
Type in the words is:unread in the search bar and click “Search Mail”. You will see only mail that has been unread.



Student

Alumni

FAQ: I put the wrong birthday when setting up my Torero Mail account - what do I do?
If you accidentally put in the wrong birthday when setting up your Torero Mail account, you might be prompted to verify your age (if you said you were under 13).  If this happens, ITS is sadly unable to help - you need to contact Google and foll...
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