Information Technology Services

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Knowledge Base Results

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Faculty

Informational: Phishing Attempt Examples from 3/7/2016
On March 7th, 2016, a large amount of Phishing emails were sent out to the USD community.  These emails were not legitimate, and are being used to gain access to USD staff and faculty email accounts for the purposes of sending SPAM email.  ...
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Faculty

Alumni

Informational: Phishing Awareness PowerPoint
To ensure your safety and the safety of the University of San Diego community, please see the attached PowerPoint Presentation from the CIO, Christopher Wessells, for important information about email phishing, examples of phishing attacks, password safety tips, and computer safety tips.






Student

Staff

Faculty

Alumni

Informational: New "Spam Notification" messages from new email filter
A new spam filter is currently in place to filter junk and phishing emails. There are two types of spam recognized by this filter: regular spam and high confidence spam. The high confidence spam goes to the quarantine (you will not see these emails). The regular spam goes to the junk folder. A couple times a week you may receiving a message like the one shown below from quarantine@messaging.microsoft.com. These messages are legitimate and are alerting you that you have a message that has been caught in the spam filter. You have the decisio...
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Faculty

Tutorial: How-to find the header information for an email you received
On occasion, the ITS Help Desk will ask for header information for an email you have received.  We use this information to track down the source of SPAM, or to determine the path a message took on delivery.  You can follow these instruction...
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Staff

Faculty

Alumni

FAQ: What should I do if I receive a SPAM email?
If you receive suspicious emails that are phishing for personal information such as your password and you should  first forward the suspicious email to abuse@sandiego.edu.   Next block the sender by right clicking on the suspicious email  go to "Junk" in the menu then select "Block Sender".  Then delete the email.(The instructions provided for blocking sender are specific for Outlook and Outlook Web Access users.  Other email applications such as MAC Mail maybe different. Please call the Help Desk if you...
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