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Service Catalog: Exchange

Exchange is our email service for faculty and staff across campus. It is a sophisticated messaging platform that provides rich and efficient access to email, calendars, contacts, and tasks. Exchange also has an inclusive address book of all

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  • Staff
  • Faculty

Informational: In Outlook Web App (OWA), what are the "Premium" and "Light" interfaces?

Outlook Web App (OWA) provides two distinctly different interfaces, Premium or Light, depending on the version number of the browser you use to access it. Premium interface Screenshot of the OWA Premium interface The Premium interface comes closes

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  • Staff
  • Faculty

Informational: Basic/Light version of Outlook Web App loads in Internet Explorer 11

Users of Internet Explorer 11, which came with the Windows 8.1 in October 2013, are unable to load the full version of the Outlook Web App (OWA) for Exchange.  When they visit https://exchange.sandiego.edu and log in, they see the basic or &

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  • Staff
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Informational: USD Retirement Policy regarding e-mail and internet access for retired employees

    3.11.8 Other Retirement Benefits In addition to policies governing the university’s retirement plan, postretirement medical benefits and tuition remission benefits, benefits eligible staff, faculty and administrators who retire

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  • Staff
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Tutorial: Setting up a Blackberry to check Exchange

Accessing BES on a department-issued BlackBerry New BlackBerry   Contact June Aleman, ext. 7500, to pick your wireless provider and select the unit and accessories that you want. Have an authorized departmental b

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  • Staff
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Tutorial: Connecting an iPhone to Microsoft Exchange

Follow the instructions below to connect your iPhone to Exchange email. From your home screen click on the Settings button Next click on Mail, Contacts, Calendars Click on Add Account... Select Microsoft Exchange Enter the email information in

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  • Staff
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Tutorial: Requesting an Exchange account for a student employee

By default, all students at USD have their email on Torero Mail (hosted by Google) - these accounts allow for 7gb of storage, calendaring, and access to Google Docs.  However, some departments need student employees to have access to Exchange, w

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  • Staff
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Tutorial: Exchange Email - How to Change Your Password

Thanks to the launch of our new USDOne Self Service Account Management System, you now have one centralized username & password for 50+ USD systems; including Banner, Blackboard, HR system, MySanDiego portal, Email, WiFi  The following ar

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  • Staff
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Tutorial: How to delete a “suggested contact” in an email client

Email clients offer a nice productivity feature for email addresses called AutoComplete but if you’re not careful, it can cause problems. One problem with the autocompletion feature is it accepts what you type. There is no confirmation dialog w

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  • Staff
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Tutorial: How to setup an iPad to Exchange

To configure an iPad to Exchange email, please see the attached PDF for instructions.




  • Staff
  • Faculty

Tutorial: How-to forward Exchange email account to another account

Instructions for Redirecting Exchange Email in OWA *Must be done in INTERNET EXPLORER* This will not work in Google Chrome, Mozilla Firefox or Safari. If you have a Macintosh computer you will need to do this from a Windows computer using Interne

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  • Staff
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Tutorial: When I email another sandiego.edu address from Exchange, I get an error with a long email address

If you have an email account on Microsoft Exchange and use Microsoft Outlook to send email, you might receive an error message if sending email to someone who has had their mailbox changed or removed from Exchange.  When this happens, the error

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  • Staff
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Tutorial: How to manage Junk Email on Exchange

If you receive suspicious emails that are phishing for personal information such as your password, please block the sender and forward the email to abuse@sandiego.edu For instructions on doing this in Outlook 2013, OWA (Outlook Web Application) and

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  • Staff
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Tutorial: Share and open calendars in Outlook 2010 and Outlook 2013

note:  see attached PDF files for instructions with images Open a shared Exchange calendar   Open Outlook Click the File menu, select the Open button, and then select the Other User’s Folder button In the Open Other User&rs

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Tutorial: In OWA, how do I disable or enable conversation view?

  Note: Conversation view is only available in the Premium interface of OWA. Note: OWA now has the same functionality across major browsers in most cases; see In Outlook Web App (OWA), what are the "Premium" and "Light"

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  • Staff
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FAQ: Why can't I attach files to my email in Safari?

If you use the Outlook Web App (through http://exchange.sandiego.edu) to check your email in Safari, you may notice that you cannot attach files to your emails. In a new email when you go to attach, you can browse to the attachment but the "a

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Contact Information

Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7900
help@sandiego.edu

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED


Torero Store

  • Monday - Friday: 8 a.m. - 7 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED