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Staff

Faculty

Informational: Outlook is giving me an exclusmbx.ad.sandiego.edu login prompt, what do I do?
Outlook users may occasionally get a prompt asking them to connect to exclusmbx.ad.sandiego.edu, which is the Exchange email server. To connect, replace the username with 'AD\' followed by your USD username. (ex. AD\username), th...
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Staff

Faculty

Informational: Microsoft Entourage not synchronizing with Exchange
Occasionally, Microsoft Entourage will connect with the Exchange Server, but no synchronization will take place, despite the fact that the Activity Window shows the sync taking place. You may notice that there are messages in Outlook Web Access ...
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Staff

Faculty

Informational: User is receiving winmail.dat attachments that cannot be opened.
Many e-mail clients (besides Outlook) will receive attachments reading winmail.dat if the sender is using Outlook and is sending the e-mail out in rich text format. The sender will need to change the format to either HTML or plain text format for the...
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Staff

Faculty

Informational: My calendar appointments are off by 1 hour in Entourage (Exchange Only)
If you go into Entourage and right click on your calendar in the left hand column, click "Folder Properties" then on the window that comes up click "Empty" under "Empty Cache". This will delete all of your calendar entrie...
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Staff

Faculty

Informational: Certificate Errors in Outlook
Certificate Errors in Outlook   If a pop up box with "Internet Security Warning" appears while sending or receiving in any version of Outlook, click the "View Certificate." If certificate should read "Issued to: exch...
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Staff

Faculty

Tutorial: How to Set Up Outlook Auto-Archive
For step-by-step instructions on how to set up Outlook auto-archive, please see the attached PDF or go to www.sandiego.edu/its/pdf/techsupport/HowtosetupAutoArchiveforOutlook2007.pdf


Staff

Faculty

Tutorial: How to fix Outlook when continually asking to download email as a HTML file
Outlook 2007 or 2010 keeps asking to download a HTML file to my local temp files which looks like a virus has invaded your email.   REASONS (the error only seems to occur in Windows XP so far):You have a new or beta version of Firefox...
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Student

Tutorial: How-to Send Mail As
  1) Log in to your email account 2) Go to mail settings at the top right of the screen 3) Choose the Accounts tab 4) Click the link "Add another email address you own" 5) The Name field is the name that will show up when you send...
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Staff

Faculty

Tutorial: How-to Create a Mail Merge in Outlook 2010
How-to Create a Mail Merge in Outlook 2010 In Outlook 2010, it does not send from the default profile or PST files any longer.  To get it to work you must create a new user profile. ·         ...
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Staff

Faculty

Tutorial: How to Set up Exchange on Outlook 2010
For step-by-step instructions on how to set up Outlook 2010 for Exchange, please see the attached PDF or go to http://www.sandiego.edu/its/pdf/techsupport/Outlook2010ExchangeSetup.pdf


Staff

Faculty

Tutorial: Configuring Outlook 2011 for Exchange
  These instructions explain how to configure Outlook 2011 for the Mac to use USD's Exchange mail system. For detailed instructions with pictures, please see the attached document at the bottom of the page: Step 1: Clic...
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