Information Technology Services

Drop Shadow

What happened to my recent contacts in Outlook Web App (OWA)?

Staff Faculty

When your mailbox was upgraded from Exchange 2007 to Exchange 2010, your "recent contacts" were not moved.  (The recent contacts would display in OWA on the lefthand side of a new message, or would appear as you start typing an email address - these entries were created after you emailed a person from OWA).

We recommend that users make entries for people in the Contacts section of Outlook Web App, as these contacts allow you to store extra information about the user (name, phone #, etc) and will be usable when you check your mail in a client (Outlook, Mac Mail) or on a mobile device.