Information Technology Services

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Kronos Troubleshoot for Staff at USD

Staff

If the user is able to login, but cannot see their timecard (they just get a blank, white page that says "Loading Timecard" or can see their timecard and can select a cell, but cannot enter time into that cell, the problem may be Java related. When this happens, the usual fix is to clear the temp cache for Java. To do this:
 

 

  1. Close all browser windows
  2. Open the Windows Control Panel
  3. Click on the Java icon
  4. Ensure that the General tab is selected, then click the Settings button in the Temporary Internet Files section.
  5. Click the Delete files button
  6. Ensure that all the boxes are checked, then click OK. This may take a few seconds.
  7. Click OK to back out of the dialog and the control panel.
  8. The user should be able to login and see their timecard after this.  

 If you encounter any problems, contact the ITS Help Desk for troubleshooting at (619) 260-7900.