Before you come to any conclusions, you should first diagnose whether you really have a fake anti-virus or not. You can do this by checking for some of the common clues that indicate you have a fake anti-virus:
- Do you already have a working anti-virus software program on your computer?
- Does the scanning of the "fake anti-virus" complete very quickly and report many infections that other software cannot find?
- Does the fake anti-virus use scare tactics, often in the form of persistent pop-ups, to encourage you to purchase the software immediately?
- Does the fake anti-virus alter some of the settings on your computer such as screen properties and desktop settings?
- Does the fake anti-virus hide some of your files or programs, or alter your start menu items?
Answering "yes" to any of the above questions may indicate that the anti-virus on your computer is fake. If you would like to verify this, you may also try searching online forums for other users who encountered similar problems with the software.
If you think that you have a fake ant-virus on your computer then you should contact the ITS Help Desk as soon as possible. Do not give away any personal information to a program that you are suspicious of!
Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110
Phone: (619) 260-7900
Help Desk at University Center 117
- Monday - Thursday: 7 a.m. - 7 p.m.
- Friday: 7 a.m. - 5 p.m.
- Saturday & Sunday - CLOSED
- Monday - Friday: 8 a.m. - 7 p.m.
- Saturday - 9 a.m. - 4 p.m.
- Sunday - CLOSED