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On occasion, the ITS Help Desk will ask for header information for an email you have received.  We use this information to track down the source of SPAM, or to determine the path a message took on delivery.  You can follow these instructions to find header information for an email message:

Outlook 2010

  1. Open the email in question
  2. Click on the "File" button in the upper right
  3. Click on the "Info" section, then click on the "Properties" button
  4. At the bottom of the "Properties" box, you will see a text box labeled Internet Headers.  Right click in the box and click "Select All", then right click again and choose "Copy".  You can now paste the headers into your request or ticket reply.

Outlook 2007

  1. Right click the email in question in your Inbox
  2. Click on "Message Options"
  3. At the bottom of the "Properties" box, you will see a text box labeled Internet Headers.  Right click in the box and click "Select All", then right click again and choose "Copy".  You can now paste the headers into your request or ticket reply.

Outlook Web Access (Exchange.sandiego.edu)

Note: These instructions only work in Internet Explorer, and will not work with Outlook Web Access "Light" mode seen in Firefox or Safari.

  1. Open the email in question
  2. Click on the "Message Details" button (an envelope with a piece of paper in front, near the print button)
  3. At the bottom of the "Message Details" box, you will see a text box labeled Internet Mail Headers.  Right click inside the box and click "Select All", then right click again and choose "Copy".  You can now paste the headers into your request or ticket reply.

Torero Mail/Gmail

  1. Open the email in question
  2. On the right hand side, near the Reply button, is a button with a down arrow.  Click the down arrow
  3. Click on "Show Original"
  4. The full message will appear in a new window, including the header at the top.  Right click on the message and click "Select All", then right click again and choose "Copy".  You can now paste the headers into your request or ticket reply.

Contact Information

Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7900
help@sandiego.edu

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED


Torero Store

  • Monday - Friday: 8 a.m. - 7 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED