Information Technology Services

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iPad Support and Performance Limitations

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Hardware Support Limitations

iPads have no serviceable parts.  Therefore, if something goes wrong with the device, Information Technology Services (ITS) technicians can only attempt two possible fixes: a hard rebooting of the device or a complete restore of the operating system (OS). Problems not resolved with these fixes will require the iPad be serviced directly by Apple.  This may cause a delay in availability of the iPad for the user.

Only Apple iPad accessories will be supported on campus.

"Jailbreaking” (using software unauthorized by Apple) of the iPad is not supported on the University campus. ITS technicians will not support any device that has been modified in this manner. This practice will void the warranty of the product.

 

Data Recovery Limitations

iPad files are stored in a format that is not recoverable by ITS technicians. If an iPad has a hardware failure, the only possibility of recovering any document is if a backup file stored by iTunes or iCloud during the last iPad/computer synchronization is available. If you have not recently synchronized your iPad with your computer or iCloud, any recent changes will be lost.

 

Software Support Limitations

The iPad user, or the user’s department, at the discretion of the department, will be responsible for any charges related to the acquisition of individual applications for the device. Payment problems and disputes will have to be handled by the individual user or the user’s department and resolved directly with the respective providing company (i.e. Apple, Verizon, or AT&T).

Due to the vast amount of applications available through the App store, ITS technicians will only be able to provide support for a select set of applications.  At this time ITS will support the following applications: MySDMobile, Numbers, Pages, Keynote, iMovie, iAnnotate PDF, iTap RDP, iTap VNC, Junos Pulse.

Compatibility between programs cannot be guaranteed. For example, there is no guarantee that a document created in MS Excel, on a PC or Mac computer, will be editable or completely viewable in the equivalent iPad Numbers application. The same applies to MS Word and Pages or Keynote/MS PowerPoint and the iPad version of Keynote.

 

Network Support Limitations

Information Technology Services will not provide data plan funding for the 3G iPad model.  The iPad user, or the user’s department, at the discretion of the department, will be responsible for any charges related to a data plan.  Payment problems and disputes will have to be handled by the individual user or the user’s department and resolved directly with the respective providing company (i.e. Apple, Verizon, or AT&T).

Due to security limitations required to maintain a stable and secure infrastructure, any piece of software on the iPad that requires a “client” or “server” application installed on your existing desktop or laptop computer will not function on the university network. This includes but is not limited to Things, PrintCentral, Todo, Air Display, and Bento.

*Air Play Functionality*
Apple has implemented the ability to output video from a second and third generation iPad to an Apple TV via a technology known as Air Play. Unfortunately enterprise networks limit the ability of Air Play to function properly, and as such will not function on the university’s campus network.

Functionality Limitations

Printing is currently not supported with the iPad on campus.  While third-party vendors solutions are available, these solutions are not currently ITS supported.

Website Access for certain sites will be limited or unavailable.  You may be unable to access sites in the same way you currently access them from your customary computer.  Flash websites and any website requiring an external component or an application running in the background (e.g. certain Java sites, Oracle, Flash, ActiveX control, etc…) will not function on the iPad.  The Kronos time card page can be accessed via the Mac version (https://kronos.sandiego.edu/mac).

Video Output with the use of an external adapter connected to a projector or external monitor has limited support on the iPad.  The adapter required for video output must be purchased separately at an additional cost to the user or the user’s department. 

Not all software can be viewed via the video output option.  A program must specifically be programmed to take advantage of this video option. The default iPad OS on a first generation iPad cannot be displayed via this option.  A supporting application must be launched first in order to view the iPad OS.

A program such as Keynote is designed to allow video output.  Some programs, such as Safari, don not allow video output. Movies purchased through iTunes are designated as “protected content” therefore cannot be viewed via the video output option.

First generation iPads do not allow mirroring of displays.  When you connect your first generation iPad to project or to be viewed on an external monitor, the screen of your physical iPad will not be visible. If you have an iPad 2 or 3rd generation iPad, you will be able to mirror the display.

Output resolution is limited to 1024 x 768 for the iPad 1 and 2, and limited to 2048 x 1536 on the 3rd gen. iPad (although projectors will limit this to their maximum resolution)

 

Synchronization Computer Requirements

 

Mac Computer Requirements

·         Mac computer with USB 2.0 port

·         Mac OS X v10.5.8 or later

·         iTunes 9.1 or later (free download from www.itunes.com/download)

·         iTunes Store account

·         Internet access

Windows Computer Requirements

·         PC with USB 2.0 port

·         Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later

·         iTunes 9.1 or later (free download from www.itunes.com/download)

·         iTunes Store account

·         Internet access