staff faculty

If you use Advance/BSR both at USD and at home with our VPN, you might experience slow speeds, even if other applications and downloads are fast. 



To make sure that all users have the newest version of Advance, ITS installs and manages one copy of the software on a Network Drive.  This works well while on campus, where you have a fast connection from your computer to the drive that contains the software.  However, users who take their computer home and use Advance remotely might experience slow speeds running the program over VPN.  In these cases, a Desktop Technician can install the software locally on your computer to speed up performance. 

If you are affected by this problem, please contact the ITS Help Desk at 619-260-7900 or by email at to request this installation.

Contact Information

Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7900

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED (Limited Phone Support)

Torero Store Help Desk

  • Monday - Friday: 8 a.m. - 5 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED

Copley Library Help Desk

  • Monday - Thursday: 3 p.m. - 9 p.m.
  • Friday - Sunday - CLOSED