Information Technology Services

Drop Shadow

I forgot my MySanDiego account password. How can I reset it?


Thanks to the launch of our new USDOne Self Service Account Management System, you now have one centralized username & password for 50+ USD systems; including Banner, Blackboard, HR system, MySanDiego portal, Email, WiFi 

The following are instructions on how to change your USD One password if you have forgotten it.

In order to reset your MySanDiego password, go to the MySanDiego portal web page


Click on the link "Forgot Password/Username"

You will need the following information handy to complete the reset:

  • USD ID Number
  • Last 4 digits of your SSN
  • Date of Birth 

Fill in the information and click on the “Password” button 

Hit “Continue”

You will be asked to answer a security question.

Once you have verified your identity, you will be allowed to type in a new password.

Your password will need to adhere to the following conditions: 

A minimum of 8 characters and a maximum of 30

Must contain at least 1 numeric character

Must contain at least one of the following special characters: !%#$^_={}[],?|-@'

Cannot contain username, first name or last name

Should not be a common word in the dictionary

Password must not be one of the 24 previous passwords


Once you have typed in the new password, and confirmed it press “Submit”

To ensure access to other systems (MySanDiego, Blackboard, Oracle, Kronos, WiFi, etc) the new password must be immediately used at the MySanDiego portal before it can be reliably used on other systems.


Please Note: The password change is immediate for all systems with the exception of Kronos. Kronos may take up to 30 minutes before being accessible with the new password

If you experience other issues or need additional support please call the ITS Help Desk at 619-260-7900 and we will be happy to assist you in changing your USD One password.