ITS Help Desk services include:
- On-campus convenience and personalized, hassle-free service
- Windows and Apple Support and Troubleshooting
- Virus/Spyware Removal
- Operating System and Application Re-installation
- User must provide all necessary installation CD's
- Data Recovery and Backups
- Hardware Installation and trouble shooting
- Printer Setup and trouble shooting
- In-room Networking
- On-campus students only
- Wireless Connection Setup
- Personal Web Site Support
- E-mail Support
The Desktop Support and Help Desk staff members are not permitted to work on faculty/staff personal computers, regardless if they are used for university work, due to liability and funding issues.
