Information Technology Services

Drop Shadow

What kind of support is available at the ITS Help Desk?

Student Staff Faculty Alumni

 

ITS Help Desk services include:

  • On-campus convenience and personalized, hassle-free service
  • Windows and Apple Support and Troubleshooting
  • Virus/Spyware Removal
  • Operating System and Application Re-installation
    • User must provide all necessary installation CD's
  • Data Recovery and Backups
  • Hardware Installation and trouble shooting
  • Printer Setup and trouble shooting
  • In-room Networking
    • On-campus students only
  • Wireless Connection Setup
  • Personal Web Site Support
  • E-mail Support

The Desktop Support and Help Desk staff members are not permitted to work on faculty/staff personal computers, regardless if they are used for university work, due to liability and funding issues.