Information Technology Services

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Help! I can no longer check my Torero Mail on my phone or email client!

Student Alumni

If you have set up a phone or email program (Outlook, Mac Mail, etc) to check your Torero Mail and it stops working, there are a few things you can try:

  1. Try logging in to the Torero Mail website from your favorite web browser (found at http://toreromail.sandiego.edu).  If you have recently changed your password, you might need to log in to Torero Mail to resync your account.
  2. Make sure IMAP access is turned on in Torero Mail.  This is off by default, so you will need to opt in before you can check your mail with a phone or email program.  To check, click on "Settings" in the upper right, choose the "Forwarding and POP/IMAP" tab, and make sure "Enable IMAP" is checked.  Click "Save Changes" to continue.
  3. Check to make sure your phone or email program is connecting to the right server with the correct settings.  You can view these settings at our KB article "What are the POP/IMAP settings for Torero Mail?"
  4. Finally, it is possible your email account has become locked with Google.  This is rare, but will keep your email client from properly checking for mail (in Outlook, you'll receive the error message "Failed: Web Login required").  To unlock your account, visit https://www.google.com/a/sandiego.edu/UnlockCaptcha and fill in your username (without the @sandiego.edu), your password, and the CAPTCHA picture.  Once that is accepted, try your client again.

If you are still having problems, contact the ITS Help Desk and we can help you further.