NOTE: These instructions are for upgrading Office for Windows ONLY. This will uninstall old versions of Microsoft Office.
- Make sure you're not running Office 2016 already. You can check your version by following Microsoft's instructions for checking your Office version.
- If you use any of these programs, please make sure the minimum supported version is installed:
Acrobat Pro: Minimum version is Acrobat Pro 11 (XI). Read more here.
Act!: Minimum version is Act! v16, though Act! 2016 can work with some exceptions. Read more here.
- Save any open documents you have and close all Microsoft Office programs. Your computer might automatically reboot during this process.
- From on campus, open Internet Explorer, Firefox, or Chrome. Visit http://kbox.sandiego.edu
- You will be prompted for a username and password. Type your Active Directory (AD) username and password (the same username/password as your Exchange email). Click on Login.
If you are unable to login, please contact the ITS Help Desk at (619) 260-7900 or firstname.lastname@example.org. Please let the Help Desk staff know that you were unable to login to self-install MS Office 2016.
- Click on Downloads in the left-hand menu. Then, click on "WIN - Office 2016 Pro Plus".
If the Office 2016 Pro Plus link is not listed or you receive a No software titles currently found message, please contact the ITS Help Desk at (619) 260-7900 or email@example.com.
- At the next screen, click on the Install Now button.
- Disregard the next window, which lists Software Download Activity.
- For approximately 3 minutes (longer if you're on wireless), it will appear that nothing is happening. However, your computer is downloading MS Office 2016 silently in the background.
- When the MS Office 2016 download is complete, the installation progress window will appear. You do not need to click anything - the installation process is completely automated.
- Once the installation is successfully installed, a window will confirm its completion. Click the Close button.
While the self-service portal does not currently exist for Mac computers, if you have a Mac computer and have upgraded Office, you will want to import your user data from Outlook 2011 to Outlook 2016. Instructions on how to do so can be found here.
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Information Technology Services
University Center 117
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Phone: (619) 260-7900
Help Desk at University Center 117
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