Information Technology Services

Drop Shadow

How do I set up an account on MySanDiego or create my E-mail account?


In April 2015, ITS launched the university’s new identity management system called USDOne.

USDOne gives you one centralized username & password for 50+ USD systems; including, Banner, Blackboard, HR system, MySanDiego portal, Email, WiFi Access etc. For more information regarding USDOne please click here.


How to register/claim your USD One account

In order to register for your USD One account, go to the MySanDiego portal web page

Click on the link "Register/Claim your USDOne account"

After you have read the USD Policy Agreement, please click “Continue”

Fill in the following information:

  • USD ID (9 digit number on your Torero Card)
  • Last 4 Digits of SSN or Pin (Individuals who do not have a SSN should input 0000)
  • Birthdate

Note: if you do not know your 9 digit ID, please call the Help Desk so that we can provide you with it. If you only have a 7 digit ID, please add two zeros (00) to the beginning of the number.

Click “Continue”

From there, you will be prompted to fill in a new password and three security questions

Your password will need to adhere to the following conditions:

  • A minimum of 8 characters and a maximum of 30
  • Must contain at least 1 numeric character
  • Must contain at least one of the following special characters: !%#$^_={}[],?|-@'
  • Cannot contain username, first name or last name
  • Should not be a common word in the dictionary
  •  Password must not be one of the 24 previous passwords


Once the password has been confirmed and the security questions have been answered, hit “Submit”

If it went through successfully, you will see a “Success!” message. If you see a system error, please contact the Help Desk.

To ensure access to other systems (Toreromail, Exchange, Blackboard, Oracle, Kronos, WiFi, etc) the new password must be immediately used at the MySanDiego portal before it can be reliably used on other systems.

Please Note: The password change is immediate for all systems with the exception of Kronos. Kronos may take up to 30 minutes before being accessible with the new password


If you experience other issues or need additional support please call the ITS Help Desk at 619-260-7900 or email and we will be happy to assist you in claiming your USD One account.