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Problem:

 

After upgrading to Snow Leopard (Mac OS X 10.6), users are unable to connect to the VPN (eGate). An error dialog will pop up that says, "Failed to open Network Connect". An additional dialog may pop up that says, "Network Connect cannot establish a secure session."

 

Solution:

 

The permissions on the folder are not set correctly. Correcting the problem requires opening Terminal to issue the Unix sudo command. The sudo command will require an administrator password. Generally, the owner of the computer will have administrator priveleges and can use their own password.

 

  1. Open Terminal. Terminal can be found under the Utilities folder within the Applications folder.
  2. In Terminal, type the following commands exactly as they are shown below. You may paste them in directly from these instructions. The first command will ask for the administrator password as outlined above.

sudo chmod 755 /usr/local/juniper/nc/6.4.0/

sudo mkdir '/Applications/Network Connect.app/Contents/Frameworks'

 

You may quit the Terminal application after entering these commands.

 

Once the above steps have been completed, you should be able to login to the eGate VPN normally.

Contact Information

Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7900
help@sandiego.edu

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED


Torero Store

  • Monday - Friday: 8 a.m. - 7 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED