Information Technology Services

Drop Shadow

When I click on a Google Docs link in my e-mail, I'm sent to the Torero Mail login page...Why?

Student Staff Faculty

Problem: When a Google Docs user sends a link to any user with an @sandiego.edu address, clicking the link takes the user to the login page for Torero Mail.

 

The link you receive from Google Docs will look similar to the following:

 

http://docs.google.com/a/sandiego.edu/Doc?docid=0AVuqgb9lEP7tZGhuOGR3TDJfMGZ4Z3ZrzGMz&hl=en&invite=CRMLoLXE

 

This issue first occurred when the University started using Torero Mail, which is powered by Google. Apparently, google.com interprets the /a/sandiego.edu portion of the URL and assumes the recipient is a Torero Mail user, so it will redirect the user to our Torero Mail login page. The sandiego.edu portion seems to be added when a Google Docs user selects a recipient in the sandiego.edu domain. This is something that Google's engineering team is working to resolve.

 

The workaround for the issue is:

  • Copy the link from your e-mail application and paste it into the address bar of your web browser. 
  • Delete the portion of the URL that reads /a/sandiego.edu.
  • Press enter. When this section is removed, Google Docs will show the appropriate document as intended.