What is Blackboard?
Blackboard is the Learning Management System (LMS) used at USD. This online portal allows students to access courses online as provided by their faculty members. Blackboard is the interactive e-learning system with a set of web based tools that facilitates online learning. Blackboard tools consist of: syllabus, learning modules, discussion, chat, quiz, assignment tools and more.
Why would I want to use Blackboard?
You may wish to use Blackboard as part of a class requirement or an optional resource for a course, provided your instructor has created a page for your class.
How do I access Blackboard?
To access Blackboard, please visit http://ole.sandiego.edu and log in using the same username and password you use to access the mysandiego portal. You may then select the specific class page you wish to visit and begin accessing resources and submitting assignments.
Before having a course activated on Blackboard, faculty must attend a New User training class to learn essentials of the system and understand the USD Blackboard guidelines and procedures. Classes are offered regularly and you can sign up here:
How do I get assistance using Blackboard?
The first thing to try if you are having any trouble accessing Blackboard is to determine whether or not your web browser is compatible by visiting our Browser Check page.
If you are experiencing difficulty logging into Blackboard please contact the ITS Help Desk at 619-260-7900 or dial extension 7900 from any on-campus phone. You may also create your own ticket online for assistance by creating a ticket.
If you are experiencing difficulty with using Blackboard once you have logged into it, please contact the iTeam at 619-260-7400 or dial extension 7400 from any on-campus phone. You may also email them by sending a message to email@example.com
Specific questions regarding classes not listed, and resources/assignments not present in Blackboard should first be fielded to your instructor before contacting the iteam.
What type of support does the ITS Help Desk offer?
The ITS Help Desk offers support for students and faculty experiencing difficulty logging into Blackboard.
Scheduled Maintenance and weekly backup will occur every Thursday morning between 12am and 3am.