student staff faculty alumni

There are a number of reasons why messages may not arrive in your inbox:

  • Messages can skip your inbox and end up in your All Mail, Spam, or Trash labels, as the result of automatic spam filtering or filters that you've set up on your messages.  Make sure to search your whole inbox to see if the message was delivered somewhere else.  For more information, please see Google's Help Pages
  • Also, if you're sending mail to a mailing list that you subscribe to, those messages will only appear in 'Sent Mail.' This behavior also occurs when sending to an email address that automatically forwards mail back to your Torero Mail address.
  • If you still cannot find your messages after trying both of these solutions, please contact the Help Desk at 619-260-7900 or email
    • When calling please provide as much of the following information as possible about the missing or bounced back email:
      • Sending Address-
      • Receiving Address-
      • Date/Time-
      • Subject-
      • Full email bounceback report-

Related Knowledge Base Articles