Information Technology Services

Drop Shadow

I have a problem with not receiving some emails using Torero Mail -- who do I report this to -- how can I get this fixed?

Student

There are a number of reasons why messages may not arrive in your inbox:

  • Messages can skip your inbox and end up in your All Mail, Spam, or Trash labels, as the result of automatic spam filtering or filters that you've set up on your messages.  Make sure to search your whole inbox to see if the message was delivered somewhere else.  For more information, please see Google's Help Pages
  • Also, if you're sending mail to a mailing list that you subscribe to, those messages will only appear in 'Sent Mail.' This behavior also occurs when sending to an email address that automatically forwards mail back to your Torero Mail address.
  • Currently, Torero Mail uses on campus Junk Mail filtering with Junk Mail Manager.  If messages are not being received, check your filter at http://junkmail.sandiego.edu/