staff faculty

This document is for USD’s new Unified Messaging VoiceMail, which you can read about at our Project Page. If you still check your voicemail by calling x6800, you are still on the old (Audix) system and this document does not apply to you.


By default, Unified Messaging will attempt to convert voice messages to text, which you can choose to display along with the voicemail recording in your email. Keep in mind that speech-to-text translation is a "best effort" provided by the software, and may not be entirely accurate. You can read more about this conversion process on our "Unified Messaging: Voice-To-Text" KB.

To enable speech to text conversion on incoming voicemail messages:

  1. Log in to Outlook Web Apps by opening a web browser and visiting then log in with your AD username and password.  
  2. Once you're logged in, click the Options drop-down and select See All Options... 
  3. Select Phone from the left-hand menu, then select the Voice Mail icon.
  4. To turn on text preview in messages you receive, check "Include preview text with voice messages I receive".
  5. To turn on text preview in messages you send check "Include preview text with voice messages I send through Outlook Voice Access".
  6. Click the Save button (green checkmark) at the bottom right of the screen.

Contact Information

Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7900

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED

Torero Store

  • Monday - Friday: 8 a.m. - 7 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED