This document is for USD’s new Unified Messaging VoiceMail, which you can read about at our Project Page. If you still check your voicemail by calling x6800, you are still on the old (Audix) system and this document does not apply to you.
By default, Unified Messaging will attempt to convert voice messages to text, which you can choose to display along with the voicemail recording in your email. Keep in mind that speech-to-text translation is a "best effort" provided by the software, and may not be entirely accurate.
You may have a better experience with Voice Mail Preview when you don’t try to read the preview too carefully, word by word. Instead, look for names, phone numbers, and phrases such as “Call me back” or “I need to talk” that may provide clues regarding the purpose of the call.
Voice Mail Preview isn't intended to be used to transcribe messages exactly. However, Voice Mail Preview can help you answer questions such as:
- Is this voice message related to my work?
- Is this voice message important to me?
- Did the caller leave a number? Is it different from any numbers that I may have listed for them?
- Does the caller consider this voice message urgent?
- Should I step out of a meeting to call this person back?
- I was expecting a call to confirm my request. Is this the confirmation call?
For more information, please see our guides on enabling voice-to-text and disabling voice-to-text for your voicemail.