This document is for USD’s new Unified Messaging VoiceMail, which you can read about at our Project Page. If you still check your voicemail by calling x6800, you are still on the old (Audix) system and this document does not apply to you.
By default, Unified Messaging will attempt to convert voice messages to text, which you can choose to display along with the voicemail recording in your email. Keep in mind that speech-to-text translation is a "best effort" provided by the software, and may not be entirely accurate.
You may have a better experience with Voice Mail Preview when you don’t try to read the preview too carefully, word by word. Instead, look for names, phone numbers, and phrases such as “Call me back” or “I need to talk” that may provide clues regarding the purpose of the call.
Voice Mail Preview isn't intended to be used to transcribe messages exactly. However, Voice Mail Preview can help you answer questions such as:
- Is this voice message related to my work?
- Is this voice message important to me?
- Did the caller leave a number? Is it different from any numbers that I may have listed for them?
- Does the caller consider this voice message urgent?
- Should I step out of a meeting to call this person back?
- I was expecting a call to confirm my request. Is this the confirmation call?
For more information, please see our guides on enabling voice-to-text and disabling voice-to-text for your voicemail.
Related Knowledge Base Articles
- Types of Voicemail Boxes Supported
- How can I transfer a live caller directly to someone's voice mail?
- I don't want to use voice commands to process messages on my phone. How can I switch to the touchtone keypad interface?
- I want someone to be able to check my e-mail, but not see my voice messages. How can I set that up?
- How do I disable speech to text for my incoming voicemail?
- How do I enable speech to text for my incoming voicemail?
- I deleted a voice message from my email and it is no longer in my voicemail
- How do I reset my voicemail PIN?
- What number do I call to check my voicemail?
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