staff faculty

The procedure for resetting your voicemail password/PIN is different depending on the system you currently use:

OLD - Audix: You cannot reset your voicemail PIN yourself.  Please call (619) 260-7500 or email to request your password be reset.

NEW - Unified Messaging:

  1. Log in to Outlook Web Apps by opening a web browser and visiting then log in with your AD username and password.  
  2. Once you're logged in, click the Options drop-down and select See All Options... 
  3. Select Phone from the left-hand menu, then select the Voice Mail icon.
  4. Look for the "Reset PIN" section below "Call Answering Rules", and click the link "Reset my voice mail PIN.." 
  5. You will be asked if you want to reset your PIN.  Press OK, and the system will email you a new PIN

Please note: The ITS Help Desk and Telecommunications groups cannot reset your unified messaging password for you.


Cell Phone: If you forget your voicemail PIN for a USD owned cell phone, please contact the Telecommunications office at (619) 260-7500 and they will contact AT&T/Verizon to reset your voicemail PIN

Contact Information

Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7900

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED (Limited Phone Support)

Torero Store Help Desk

  • Monday - Friday: 8 a.m. - 5 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED

Copley Library Help Desk

  • Monday - Thursday: 3 p.m. - 9 p.m.
  • Friday - Sunday - CLOSED