Information Technology Services

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Username/PIN Message in MySanDiego

Student

If you try to access different services in the MySanDiego portal, you might receive a message asking for a Username/PIN: 

 

 Please enter your User Identification Number (ID) and your Personal

Identification Number (PIN). When finished, select Login.

 

Please Note: ID is Case Sensitive

 

To protect your privacy, please Exit and close your browser when you are

finished.

 User ID:  

PIN:

This message will appear if you are not allowing pop-up windows to appear when you browse the portal.  Each time you log in, a pop-up will appear and quickly disappear that takes care of logging you in to these services - if the popup is stopped, you might receive this error.

If you do, DO NOT try filling out a username or pin (you could lock yourself out of the system).  Instead, please close out the window or tab that appears. Then try visiting https://my.sandiego.edu again and make sure to allow the popup to open.  For instructions on allowing popups, please see this tutorial on WikiHow.  If you are still receiving the prompt please contact the ITS Help Desk at 619-260-7900 so we can continue troubleshooting.