If you try to access different services in the MySanDiego portal, you might receive a message asking for a Username/PIN:
Please enter your User Identification Number (ID) and your Personal
Identification Number (PIN). When finished, select Login.
Please Note: ID is Case Sensitive
To protect your privacy, please Exit and close your browser when you are
This message will appear if you have your popup blocker on when you browse the portal. Each time you log in, a pop-up will appear and quickly disappear that takes care of logging you in to these services - if the popup is stopped, you might receive this error.
If you do receive this error, DO NOT try filling out a username or pin (you could lock yourself out of the system). Instead, please close out the window or tab that appears. Then try visiting https://my.sandiego.edu again and make sure to allow the popup to open. You may also want to try clearing your browser's cache/cookies.
If you are still receiving the prompt please contact the ITS Help Desk at 619-260-7900 or email email@example.com so we can re-enable your web access for you to unlock your portal access.
Related Knowledge Base Articles
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- Web Authentication (Single Sign-on)
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- Directory Service (LDAP)