WebCT Help

CE (WebCT/Blackboard) Online Help Request

Please first read and complete the information in the form below. Most of the problems may be related to issues relating to items 1-4 listed below.

Your CE account is the same as your USD account. Before submitting this request, please make sure that you have established and activated your email account.
CE Server URL is: (http://pope.sandiego.edu)
Complete Browser check and settings before reporting trouble with your course. Many problems are browser or settings related. Also, make sure that you have supported applications or viewers downloaded (Acrobat, Java, Flash, etc...).
Please follow steps prior to submitting this trouble report. The more information we have, the faster we can provide you help with.

1.		How can we help you? Enter a one line subject please.

2.		Provide a detailed message.

3.		Provide your contact information.
		You are: (Check all that apply) USD Student USD Distance Student USD faculty or instructor USD support staff Shared desinger of USD Course TA of a CE Course None of above Your full name: Your email address: i.e. lostsole-07@sandiego.edu one email address only please Your area code & telephone number:
4.		What is the urgency of your request?
		Emergency - I need help right away Urgent - I need help within 24 hours Normal - I need help within a few days
5.		Please indicate specific help request.
		CE Login Access USD email account trouble My USD Portal CE Browser issue IE 7.0 Firefox 2.0 My Web Site My Course Content issue Other
6.		Please indicate the course information if applicable. Enter the course prefix and number for which you need help. e.g. ACCT20101SP07: Managerial Accounting Enter the name of the course instructor.
7.		Easier to contact via:
		An email reply A telephone call
8.		Send your message by choosing the send request button below. If you do not receive a confirmation email that your request has been received within 24 hours, please send a new help request.