Frequently Asked Questions for Other:Other
The ITS Help Desk is an on-campus computer support center for all USD students. The ITS Help Desk is the central location for Desktop Support Technicians and also includes the Help Desk call center. Support for on-campus residents is included in USD housing fees, but single-service payment options are now available for off-campus students.
Please call us at 619-260-7900 for the latest pricing.
The ITS Help Desk can be found on the first floor of the Hahn University Center, directly adjacent to the student lounge and across the patio from the One Stop Student Center in room UC117. For a map and our current hours, please see our Location page.
Phone Support is available 24 hours a day, 7 days a week! Just call (619) 260-7900 or x7900 from any on-campus telephone.
Walk in support is available at the following times:
During the Semester:
Monday - Thursday, 7:00 a.m. - 7:00 p.m.
Friday, 7:00 a.m. - 5:00 p.m.
Intersession and summer hours:
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Support requests can be submitted to the ITS Help Desk via the following methods:
- Phone: extension 7900 from on campus or (619) 260-7900 from off campus (Now 24/7!).
- E-mail: help@sandiego.edu
- ITS Help Desk Self Service Website: Click here to submit a request.
Everyone must have an ID to use an ATS/ITS computer lab. Their ID is proof that they are a current USD Student/Employee/Faculty so that we are not breaking any licensing agreements. It also allows ITS to keep track of the usage in the lab to justify why new computers need to be purchased every 3 years.