Frequently Asked Questions for Email:Torero Mail
To log in to Torero Mail, visit http://toreromail.sandiego.edu You will use the same username and password that you use for MySanDiego.
Yes, as of Fall 2009 all students are on Torero Mail. Torero Mail is designed to provide improved email and collaboration services to students. Utilizing your Torero Mail account guarantees that users will receive notices and messages from the University.
Google has created a feature called Mail Fetcher to download mail automatically from any POP-enabled email account. If your other webmail account offers POP3 access, you can configure Mail Fetcher in Torero Mail and automatically download all your other mail to Torero Mail. In a short amount of time, this will download all of your existing messages to Torero Mail, and will regularly check your other account for new mail.
Yes, it is compatible with Apple Mail, Entourage, Outlook, and Thunderbird.
There are a number of reasons why messages may not arrive in your inbox:
- Messages can skip your inbox and end up in your All Mail, Spam, or Trash labels, as the result of automatic spam filtering or filters that you've set up on your messages. Make sure to search your whole inbox to see if the message was delivered somewhere else. For more information, please see Google's Help Pages
- Also, if you're sending mail to a mailing list that you subscribe to, those messages will only appear in 'Sent Mail.' This behavior also occurs when sending to an email address that automatically forwards mail back to your Torero Mail address.
- Currently, Torero Mail uses on campus Junk Mail filtering with Junk Mail Manager. If messages are not being received, check your filter at http://junkmail.sandiego.edu/
Your Torero Mail account is totally separate from your personal Google/Gmail account, so nothing will change about your personal Google account. You will not be able to integrate these two accounts at this time.
Torero Mail accounts were been customized for optimal educational collaboration. As an enrolled student, you will not see advertisements and USD branding will appear at the top of most Torero Mail pages. In addition, The University of San Diego has taken steps to ensure that your student data is protected above and beyond a publicly available account
If you want to check your email from your mobile device (iPhone, Blackberry, etc), you must first turn on POP/IMAP access on your Torero Mail account. To do this, visit toreromail.sandiego.edu and log in. Click on Settings (click the gear underneath your username in the top right corner), then on “Forwarding and POP/IMAP” . There, you can enable either POP or IMAP (if you're not sure which your email account uses, it is safe to enable both).
Once that's all done, you can sync Toreromail.
Begin by tapping "Settings" on your iOS device.
Continue by tapping "Mail, Contacts, Calendars"
Tap "Add account..."
Choose "Gmail"
Enter your name, username, password, and a name for the mailbox. Then tap next.
It will sync. Tap next again, and you'll be all set!
You can access your Torero Mail services using the following handheld mobile devices (click on the links below for more information):
Google has provided tutorials for common email clients.
- For Outlook use http://mail.google.com/support/bin/answer.py?hl=en&answer=77689
- For Apple Mail use http://support.google.com/mail/bin/answer.py?hl=en&answer=180188
- For other email clients, use http://mail.google.com/support/bin/answer.py?answer=75726
Google Video and Google Pages (website design) are currently not available to Torero Mail users. USD currently offers alternative services for video streaming and website design, so these features were not necessary to include. For more information about supported and/or available Google applications, please see our Informational KB: Torero Mail / Google Applications Supported By Google
Torero Mail is available to all students and alumni. Due to data retention requirements, staff and faculty members will not be eligible to use Torero Mail. ITS is in the process of migrating all staff and faculty to Microsoft Exchange, a robust e-mail service. Personal G-mail accounts are available directly from Google, but may not be used as official university accounts
Microsoft Entourage for the Mac is not a currently supported email client by Google. We recommend Mac users try Apple Mail, Outlook, or Thunderbird. If you would like to try to configure Microsoft Entourage, you can use the settings listed at http://mail.google.com/support/bin/answer.py?hl=en&answer=78799
To download Google Talk, visit: http://www.google.com/talk/
For instant voice and video chat, visit: http://mail.google.com/videochat
Gmail's chat features let you talk to people from directly within Torero Mail, by connecting you to the Google Talk network. The Google Talk network is made up of millions of people who use the Google Talk IM product or related services. In addition, you can use the chat box in Torero Mail to send instant messages to people on the AIM network (see http://gmailblog.blogspot.com/2011/05/changes-and-improvements-to-aim.html). You can even use the chat in Torero Mail to have voice/video chats!
If you prefer to use a chat application instead of the built-in tool in Torero Mail, you can download and use the free Google Talk client or find out how to set up your own chat program.
Yes, you can share your calendar with friends, family, or even the world. People you share with do not need to have Torero Mail accounts. For information and how to get started, visit the Google help page.
Type in the words is:unread in the search bar and click “Search Mail”. You will see only mail that has been unread.
Google does not support the addition and management of email folders. Instead, all your e-mail is stored in the inbox, but can have labels applied to them individually or in groups. You can then search for and exclusively view e-mails by label. To do so, click the “Labels” button on Torero Mail, and enter into the search field the label that you have applied to those e-mails. This feature also allows you to give e-mails multiple labels, which would be similar to having an e-mail in more than one folder simultaneously. Note: if your mail was migrated from MiraPoint to Torero Mail, all the e-mails that you have stored in personal folders will be migrated with a label of that folder name. For more information on how to use labels reference: http://mail.google.com/support/bin/answer.py?hl=en&answer=118708.
Problem: When a Google Docs user sends a link to any user with an @sandiego.edu address, clicking the link takes the user to the login page for Torero Mail.
The link you receive from Google Docs will look similar to the following:
This issue first occurred when the University started using Torero Mail, which is powered by Google. Apparently, google.com interprets the /a/sandiego.edu portion of the URL and assumes the recipient is a Torero Mail user, so it will redirect the user to our Torero Mail login page. The sandiego.edu portion seems to be added when a Google Docs user selects a recipient in the sandiego.edu domain. This is something that Google's engineering team is working to resolve.
The workaround for the issue is:
- Copy the link from your e-mail application and paste it into the address bar of your web browser.
- Delete the portion of the URL that reads /a/sandiego.edu.
- Press enter. When this section is removed, Google Docs will show the appropriate document as intended.
If you are setting up an email client (Outlook, Apple Mail, etc) or a phone (Blackberry, iPhone, etc) for Torero Mail, you must first turn on POP/IMAP access for your account. To do this, visit toreromail.sandiego.edu and log in. Click on Settings, then on “Forwarding and POP/IMAP” . There, you can enable either POP or IMAP (if you're not sure which your email account uses, it is safe to enable both).
Google has posted instructions for configuring your device for Torero Mail, which you can find at http://mail.google.com/support/bin/topic.py?hl=en&topic=12806. If these do not help you, you can use the manual settings listed below.
| USERNAME: | *username*@sandiego.edu |
| PASSWORD: | Same password as MySanDiego |
| IMAP Server: | imap.gmail.com |
| USE SSL: | Yes |
| IMAP PORT: | 993 |
| SMTP Server: | smtp.gmail.com |
| USE AUTHENTICATION: | yes |
| USE SPA (Secure Password Authentication): | no |
| USE SSL: | Yes - TLS |
| SMTP PORT: | 465 or 587 |
To set up Outlook, follow the instructions outlined on this webpage: http://support.google.com/mail/bin/answer.py?hl=en&answer=77689
To sync Toreromail with Apple mail:
Begin by clicking "Mail" in the top left corner. Then click "Preferences".
At the bottom left corner of the window that pops up, click the "+" button.
This window will pop up. Enter your name, email address, and password. Click "Continue".
A message will appear. Make sure your information is correct. Add "@sandiego.edu" to the "username" box. Click "Continue".
Select "IMAP" from the drop down list and enter "imap.gmail.com" in the "Incoming Mail Server" box. Click "Continue".
Enter "smtp.gmail.com" in the "Outgoing Mail Server" box. Check the "Use Authentication" box. Click "Continue".
Make sure all the info is correct (should look like the picture below). Ensure that the "Take account online" box is checked, then click create.
The emails will begin to sync and you'll be all set!
For further assistance, contact the ITS Help Desk at (619) 260-7900 or helpdesk@sandiego.edu or come into our office located in UC 117 (across the courtyard from the One Stop Student Center).
Some users have reported a problem where every time they send an email, they soon receive an email from themself that contains weird characters. We believe this problem is created from a Google Labs featured called "Undo Send". It's made to delay your emails from being sent by 5 seconds, but when the feature is on users started receiving the emails in their account.
You can check and turn off Google Labs features by clicking on "Settings" in the upper right of Torero Mail, then by clicking on "Labs". Check and see that all labs features are disabled and click "Save Changes".
If you have set up a phone or email program (Outlook, Mac Mail, etc) to check your Torero Mail and it stops working, there are a few things you can try:
- Try logging in to the Torero Mail website from your favorite web browser (found at http://toreromail.sandiego.edu). If you have recently changed your password, you might need to log in to Torero Mail to resync your account.
- Make sure IMAP access is turned on in Torero Mail. This is off by default, so you will need to opt in before you can check your mail with a phone or email program. To check, click on "Settings" in the upper right, choose the "Forwarding and POP/IMAP" tab, and make sure "Enable IMAP" is checked. Click "Save Changes" to continue.
- Check to make sure your phone or email program is connecting to the right server with the correct settings. You can view these settings at our KB article "What are the POP/IMAP settings for Torero Mail?"
- Finally, it is possible your email account has become locked with Google. This is rare, but will keep your email client from properly checking for mail (in Outlook, you'll receive the error message "Failed: Web Login required"). To unlock your account, visit https://www.google.com/a/sandiego.edu/UnlockCaptcha and fill in your username (without the @sandiego.edu), your password, and the CAPTCHA picture. Once that is accepted, try your client again.
If you are still having problems, contact the ITS Help Desk and we can help you further.
As of the class of 2009, students who graduate from the University of San Diego and become alumni will be able to keep their Torero Mail account for life. These email accounts will not expire.
Some student accounts that were not removed from the class of 2008 or earlier may have access to Torero Mail. If you are a USD alumni and want to know if you have a Torero Mail account, please contact the ITS Help Desk at 619-260-7900 or by email at helpdesk@sandiego.edu.
These instructions were made using the "old style" view of Torero Mail. We are working on replacing the screenshots, but the steps should be similar.
If you have a personal Google account that is associated with your Torero Mail account (think of your USD email address), Google will require you to make changes to your personal Google Account. For example, if your Torero Mail Identity is eolawrence@sandiego.edu and you also have a personal Picasa account with Google called eolawrence@sandiego.edu, you will have to make changes to your personal account. Note: If your personal account is eolawrence@gmail.com there is no impact - you do not have a conflicting account.
Note: We have observed that many people who have conflicting accounts (according to Google) are confused when we sent out an initial email advising them of this - they do not remember ever creating one. As a result, these may have been created years ago or perhaps inadvertently - and may not be much of an impact on USD users. Google has created the following video that might help you understand this issue better than we can explain it in words.
(Portions of this article are courtesy Berkeley Lab Commons, 2011)
*This change took place in May 2011 without incident. We will keep this article in for historical purposes*
Users of Torero Mail received an email today (Thursday, May 26 2011) talking about changes to their Google Apps account. This email is in reference to the Torero Mail GA+ migration that took place to make your account more like a standard Google email account.
You can read more about this transition and the new features at http://www.sandiego.edu/its/helpdesk/kb/65454
Subject: Your Google Apps account now works more like a full Google Account
Hello Google Apps user,
Your Google Apps account has been successfully transitioned to function
more like a full Google Account! To get started, please sign out and
sign back in after reading this message.
What this change means for you:
- Access to many more Google products. You will now be able to use most
Google products with your sandiego.edu accounts. For a sample, see our
list of products.
- New sign in option. You can now sign in to Google services from the
regular sign-in pages (like http://mail.google.com). Make sure to enter
your full sandiego.edu email address when signing in. Learn more
- Data ownership. All data contained in sandiego.edu Google Apps
accounts continues to be owned by your organization, and is subject to
sandiego.edu's terms and conditions. Learn more
Common issues:
- Using multiple accounts. After the conversion, the process to sign in
to multiple accounts simultaneously in your browser (What is a
browser?) will change. Learn more
- Offline support for certain Google products aren't currently
available. Learn more
Still have questions or need more help?
- If you are an administrator, please visit our Help Center for Admins.
- If you are an end user, please visit our full Google Accounts Help
Center. If you have questions that are not in the Help Center, please
contact your administrator for help.
Sincerely,
The Google Apps Team
-------------
You have received this mandatory email service announcement to update
you about important changes to your Google Apps account.
Please don't reply to this email, as we won't be able to review your
response. If your question wasn't answered, please feel free to visit
our Help Center.
Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043
Starting August 1st 2011, you will need to use one of the following web browsers for accessing Torero Mail:
- Microsoft Internet Explorer 8 or 9
- Mozilla Firefox 3.6 or newer
- Apple Safari 4 or newer
- Google Chrome
Other web browsers might work (including web browsers on phones or game consoles), but they will not be supported by Google or USD. You might experience slow speeds or a loss of functionality if you use an older browser. For more information, please read Google's support document about Supported Web Browsers
As of December 2, 2011 Google+ (Google's new social media site) will be opened up to Torero Mail account holders. For more information on Google+, please check out the Google+ Help Center.