Frequently Asked Questions for Email:Torero Mail

Torero Mail service is designed to provide improved services to students and is the default service for incoming students.  Your Torero Mail account includes e-mail, IM/Google Talk, calendaring, and document, spreadsheet, and presentation applications. Other services may be added in the future.

To log in to Torero Mail, visit http://toreromail.sandiego.edu  You will use the same username and password that you use for MySanDiego.

Yes, by Fall 2009 all students will be on Torero Mail.  Torero Mail is designed to provide improved email and collaboration services to students. Utilizing your Torero Mail account guarantees that users will receive notices and messages from the University.

Please see our tutorials for exporting contacts and calendar events.

Google has created a feature called Mail Fetcher to download mail automatically from any POP-enabled email account.  If your other webmail account offers POP3 access, you can configure Mail Fetcher in Torero Mail and automatically download all your other mail to Torero Mail. In a short amount of time, this will download all of your existing messages to Torero Mail, and will regularly check your other account for new mail.

Once your account has been moved to Torero Mail, you will be unable to log in at  mail.sandiego.edu.  To check your mail once you have been moved, please visit http://toreromail.sandiego.edu.

Yes, it is compatible with Apple Mail and Thunderbird.

There are a number of reasons why messages may not arrive in your inbox:

• Messages can skip your inbox and end up in your All Mail, Spam, or Trash labels, as the result of automatic spam filtering or filters that you've set up on your messages.  Make sure to search your whole inbox to see if the message was delivered somewhere else.  For more information, please see Google's Help Pages
• Also, if you're sending mail to a mailing list that you subscribe to, those messages will only appear in 'Sent Mail.' This behavior also occurs when sending to an email address that automatically forwards mail back to your Torero Mail address.
• Currently, Torero Mail uses on campus Junk Mail filtering with Junk Mail Manager.  If messages are not being received, check your filter at http://junkmail.sandiego.edu/

Your Torero Mail account is totally separate from your personal Google/Gmail account, so nothing will change about your personal Google account. You will not be able to integrate these two accounts at this time.

Torero Mail accounts were been customized for optimal educational collaboration. As an enrolled student, you will not see advertisements and USD branding will appear at the top of most Torero Mail pages. In addition, The University of San Diego has taken steps to ensure that your student data is protected above and beyond a publicly available account

If you want to check your email from your mobile device (iPhone, Blackberry, etc), you must first turn on POP/IMAP access on your Torero Mail account.  To do this, visit toreromail.sandiego.edu and log in.  Click on Settings, then on “Forwarding and POP/IMAP” .  There, you can enable either POP or IMAP (if you're not sure which your email account uses, it is safe to enable both).

To configure your phone, Google has made some generic tutorials that might help you out.

Please note: When you are told to enter your username, please put your whole email address (i.e. *username*@sandiego.edu)

• iPhone/iPod Touch:  http://mail.google.com/support/bin/answer.py?hl=en&answer=77702
• Blackberry (Not a complete tutorial, maybe try manual instructions below): http://mail.google.com/support/bin/answer.py?hl=en&answer=78882
• Windows Mobile 6: http://mail.google.com/support/bin/answer.py?hl=en&answer=78886
• All other IMAP clients: http://mail.google.com/support/bin/topic.py?hl=en&topic=12806

If the tutorials aren't helping you out, you can try the manual settings, found at http://www.sandiego.edu/its/helpdesk/kb/25596

You can access your Torero Mail services using the following handheld mobile devices:

• Palm devices with Palm OS 5.4 and above
• Windows Mobile devices with Windows Mobile 5.0 and above
• Color BlackBerry devices
• Symbian Series 60 devices 3rd edition and above
• Apple iPhones

Use this link for more information: https://www.google.com/support/mobile

Google has provided tutorials for common email clients.  

• For Outlook use http://mail.google.com/support/bin/answer.py?hl=en&answer=77689
• For Apple Mail use http://mail.google.com/support/bin/answer.py?hl=en&answer=77663
• For other email clients, use http://mail.google.com/support/bin/answer.py?answer=75726

Once an account has been moved to Torero Mail, the old contacts and calendar events are inaccessible, and are not automatically moved.  We ask that all users manually export their important contacts and calendar events before moving over to Torero Mail.

Google Video and Google Pages (website design) are currently not available to Torero Mail users.  USD currently offers alternative services for video streaming and website design, so these features were not necessary to include.

Torero Mail is available to all students and alumni. Due to data retention requirements, staff and faculty members will not be eligible to use Torero Mail. ITS is in the process of migrating all staff and faculty to Microsoft Exchange, a robust e-mail service. Personal G-mail accounts are available directly from Google, but may not be used as official university accounts

Microsoft Entourage for the Mac is not a currently supported email client by Google.  We recommend Mac users try Apple Mail or Thunderbird.  If you would like to try to configure Microsoft Entourage, you can use the settings listed at http://mail.google.com/support/bin/answer.py?hl=en&answer=78799

To download Google Talk, visit: http://www.google.com/talk/
For instant voice and video chat, visit: http://mail.google.com/videochat

Gmail's chat features let you talk to people from directly within Torero Mail, by connecting you to the Google Talk network. The Google Talk network is made up of millions of people who use the Google Talk IM product or related services.

If you'd like to make free voice calls over the Google Talk network, you'll need to download and use the free Google Talk client.

Yes, you can share your calendar with friends, family, or even the world.  People you share with do not need to have Torero Mail accounts.  For information and how to get started, visit the Google help page.

No, it is not possible to import these rules into Torero Mail.  Rules you had set in Mirapoint will need to be recreated. For more information, please see Google’s help page on configuring email rules at http://mail.google.com/support/bin/answer.py?hl=en&answer=6579

Type in the words is:unread in the search bar and click “Search Mail”. You will see only mail that has been unread.

Likely you have been moved to Torero Mail and you are still checking your mail at the old Mirapoint website (mail.sandiego.edu). If you have been moved to Torero Mail, you will need to visit http://toreromail.sandiego.edu to view your email. If you are still having problems checking your mail, please call the ITS Help Desk at (619) 260-7900

Google does not support the addition and management of email folders. Instead, all your e-mail is stored in the inbox, but can have labels applied to them individually or in groups. You can then search for and exclusively view e-mails by label. To do so, click the “Labels” button on Torero Mail, and enter into the search field the label that you have applied to those e-mails. This feature also allows you to give e-mails multiple labels, which would be similar to having an e-mail in more than one folder simultaneously. Note: if you are migrating from MiraPoint to Torero Mail, all the e-mails that you have stored in personal folders will be migrated with a label of that folder name. For more information on how to use labels reference: http://mail.google.com/support/bin/answer.py?hl=en&answer=118708.

If you are setting up an email client (Outlook, Apple Mail, etc) or a phone (Blackberry, iPhone, etc) for Torero Mail, you must first turn on POP/IMAP access for your account.  To do this, visit toreromail.sandiego.edu and log in.  Click on Settings, then on “Forwarding and POP/IMAP” .  There, you can enable either POP or IMAP (if you're not sure which your email account uses, it is safe to enable both).

Google has posted instructions for configuring your device for Torero Mail, which you can find at http://mail.google.com/support/bin/topic.py?hl=en&topic=12806.  If these do not help you, you can use the manual settings listed below.

Some users have reported a problem where every time they send an email, they soon receive an email from themself that contains weird characters.  We believe this problem is created from a Google Labs featured called "Undo Send". It's made to delay your emails from being sent by 5 seconds, but when the feature is on users started receiving the emails in their account.

You can check and turn off Google Labs features by clicking on "Settings" in the upper right of Torero Mail, then by clicking on "Labs".  Check and see that all labs features are disabled and click "Save Changes".