Support Resources for Faculty

Get started with...

• Are Internet Explorer 9 and Firefox 4 supported on campus?
• Connecting to the Network with a Corporate-Owned Computer
• Exchange
• Exchange Email - How to Change Your Password
• Faculty Network Storage
• How-to correct a VAX icon error: "Path not found"
• iPad Support and Performance Limitations
• McGraw-Hill Connect is unable to submit with Safari
• New Employee or Non-employee (Consultant) Account Creation Process
• Problems using CE6 on WIN 7 computer getting error messages
• Self-Upgrading to Microsoft Office 2010 for Windows
• Standard Printers
• WebCT/Blackboard
• Windows 7 Missing Briefcase fields
• Windows 7 training link
• Wireless - SecureConnect/usdsecure

Newest Knowledge Base Entries

• Tutorial: How to reset the Oracle password
• Tutorial: How to fix Outlook when continually asking to download email as a HTML file
• Tutorial: How-to Create a Mail Merge in Outlook 2010
• Tutorial: How to Set up Exchange on Outlook 2010
• Tutorial: How-to set up Email Alias Account for Distribution Lists

Popular Downloads

• Symantec Endpoint Antivirus
• Desktop Wallpaper
• Torero Ringtone

Did You Know?

MySanDiego/E-mail accounts are no longer created by the ITS Help Desk. To create a MySanDiego/E-mail account, click here. You can also create an account right on the MySanDiego login page by clicking the Open an Account link.

You will need to have the following information handy in order to create your account: 

• Your USD ID number 
• The last 4 digits of your Social Security Number (Foreign students that do not have a SSN should input 0000)
• Your Date of Birth

NOTICE! Your newly created account will not be immediately available. It may take 24-48 hours before you will be able to login to USD systems after you have created your new account. In addition, your assigned user ID will also be your e-mail address in the form of account@sandiego.edu.

IF ANY OF THE INFORMATION IN THE 3 ITEMS ABOVE ARE INCORRECTLY LISTED IN THE IDENTITY MANAGEMENT SYSTEM, THE ACCOUNT OWNER WILL NEED TO CONTACT THE ADMISSIONS OFFICE EXT: 4506 (if they are incoming) OR THE REGISTRAR'S OFFICE EXT: 4557 (admitted) TO HAVE THE INFORMATION CORRECTED.  ONCE THE APPROPRIATE OFFICE HAS INPUT THE CORRECT INFORMATION IN TO THEIR RECORDS THEN THE IDENTITY ACCESS MANAGEMENT RECORD WILL UPDATE AUTOMATICALLY OVER NIGHT.  THEN THE ACCOUNT CAN BE CREATED ONCE THE INFORMATION IN THE IAM RECORD IS CORRECT.