ITS Help Desk - Our Staff
Management Team
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Loraine Graves Manager, ITS Help Desk lgraves@sandiego.edu UC 117B About Me: I serve as the first point of contact for campus clients who are experiencing problems with information technology services needed for their work. I answer Help Desk telephone calls and e-mails and log problem reports. I guide faculty and staff to problem resolutions when feasible and schedule a visit by a Desktop Support Technician when telephone resolution is not possible. |
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Mark Zocher Student Technology Services Manager, ITS Help Desk mzocher@sandiego.edu UC 117C About Me: I am the Student Technology Support Manager. My primary job is coordinating and supporting technology services provided to both resident and non-resident students that are served by the ITS Help Desk. You'll likely catch me if you phone or email the Help Desk for any computer help! |
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Matt Mueller Technical Support Supervisor, Client Support Services muellerm@sandiego.edu UC 117 About Me: |
Desktop Technicians
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Adam Deich Lead Desktop Support Technician, School of Business adamd@sandiego.edu Olin 123 About Me: I provide a full range of services necessary for the operation of USD client computers and printers that are maintained by Information Technology Services (ITS), primarily for administrators and staff in the Student Affairs division as well as Athletics, Dining Services, Public Safety, and Wellness. |
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Adrian Martinez Desktop Support Technician, College of Arts and Sciences amartinez@sandiego.edu Camino 15 About Me: |
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Anthony Armijo Desktop Support Technician, Student Affairs aarmijo@sandiego.edu Serra 139 About Me: |
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Cesar Fernandez Desktop Support Technician, Student Affairs cfernandez@sandiego.edu Maher 002 About Me: |
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Jason May Desktop Support Technician, School of Nursing jmay@sandiego.edu HSN 106 About Me: |
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Jeff Carey Desktop Support Technician, Student Affairs jcarey-09@sandiego.edu SH 139 About Me: |
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Jordan Anderson Lead Desktop Support Technician, Campus Support jordana@sandiego.edu Serra 117 About Me: |
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Kevin Bailey Desktop Support Technician, College of Arts and Sciences kbailey@sandiego.edu Founders 162A About Me: |
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Nail Cho Lead Desktop Support Technician, Shiley Center for Science and Technology ncho@sandiego.edu Shiley Science & Technology 171A About Me: |
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Richard Garner Desktop Support Technician, School of Leadership and Education Sciences rgarner@sandiego.edu MRH 215K About Me: |
Phone Analysts
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Daniel Bowser Phone Analyst, ITS Help Desk danielbser@sandiego.edu UC 117 About Me: |
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Jess Koehler Phone Analyst, ITS Help Desk jesskoehler@sandiego.edu UC 117B About Me: |
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Scott Colegrove Phone Analyst, ITS Help Desk scottcolegrove@sandiego.edu UC 117 About Me: |
Student Techs
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Adrian Coto Training Lead, ITS Help Desk acoto@sandiego.edu UC 117 About Me: |
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Anthony Nguyen Student Tech, ITS Help Desk anthonynguyen@sandiego.edu UC 117 About Me: |
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Ayala Pourat Student Tech, ITS Help Desk apourat@sandiego.edu UC 117 About Me: |
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Betty Wong EDP Lead, ITS Help Desk bwong@sandiego.edu UC 117 About Me: |
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Brendan Tsao Student Tech, ITS Help Desk btsao@sandiego.edu UC 117 About Me: |
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Chris Davidson Student Tech, ITS Help Desk cdavidson@sandiego.edu UC 117 About Me: |
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CJ Andal Student Tech, ITS Help Desk andalc@sandiego.edu UC 117 About Me: |
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Hector Ramos Marketing Lead, ITS Help Desk hramos@sandiego.edu UC 117 About Me: |
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Jacob Rogers Senior Student Tech, ITS Help Desk jacobcr@sandiego.edu UC 117 About Me: |
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Marie Piette Student Tech, ITS Help Desk mpiette@sandiego.edu UC 117 About Me: |
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Preston Faggella Student Tech, ITS Help Desk pfaggella@sandiego.edu UC 117 About Me: |
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Rachel Banci Student Tech, ITS Help Desk rbanci@sandiego.edu UC 117 About Me: |
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Shreya Iyer Student Tech, ITS Help Desk shreyaiyer@sandiego.edu UC 117 About Me: |
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Tina Nguyen Student Tech, ITS Help Desk ttnguyen@sandiego.edu UC 117 About Me: |