Academic Technology Services (ATS):  Updates and Announcements

Come on by any time during our 2-day drop-in sessions focusing on:

• last minute Fall technology preparation
• our available products and services

Please request activation of your Fall 2009 courses. To do so, visit www.sandiego.edu/elearning

(For assistance, see http://www.sandiego.edu/its/idt/ce/faculty.php.

USD Itunes University is up and running.  We are coordinating with each division identifying the approvers, uploaders, and a contact person for each school.

Want to get on board?  Check out the following links and if you have a question in the meantime till we establish our departmental liaisons, please send an email to itunesu@sandiego.edu.

http://www.sandiego.edu/podcasting/
http://www.sandiego.edu/podcasting/publish/itunesu.php/

Student Technology Assistant Program (STA) – Faculty Proposals Are Due September 1 – The STA program gives faculty members an opportunity to work with a skilled student to explore and develop technology-based projects that enhance curriculum.  

Each instructor/student team works together to bring the vision of the project together with the technology needed to make it happen.  See some of the extraordinary projects created over the past few semesters, visit our Web site and click on STA Project Showcase.  Submit your proposal as soon as possible as slots fill up quickly!  

Download forms and additional information or contact iTeam@sandiego.edu (x7400).

Need a Lab?

Beginning June 1, 2009 the Academic Technology Services department began accepting lab reservation requests for 2009-2010 academic year.

To reserve a computer lab please log in at
http://www.sandiego.edu/its/labs/faculty/reservations.php

Classroom-related software requests for instructional and general computing labs must be submitted at the time of your reservation request. Please note that your software request may be denied due to software compatibility, licensing or file size. We cannot install software without appropriate proof of licensing and demo software will NOT be accepted at anytime due to compatibility issues.

Listed below are approximate software deadline dates. These deadline dates are critical for timely management of all software installations and configurations in our labs:

• Fall 2009 >> Deadline >>August 3, 2009
• Intersession 2010 >> Deadline >> November 23, 2009
• Spring 2010 >> Deadline >> December 14, 2009

For any questions, please feel free to contact our Lab Manager or Lab Supervisors at ext. 2765 or via e-mail at supers@sandiego.edu.

Serra 205 renovation:

Serra 205 has been through an amazing make-over! We are pleased to announce that the newly renovated lab that took place this summer will not only offer faculty, staff and students a variety of services but a fresh new look. Some of the services we are proud to announce are TeamSpot, a media editing station, Scanning stations, laptop check-out for three hour use, Touch-down stations for quick email and printing services, and much more. Please find time this fall to stop in and see what all the fuss is about.

Serra 155 Update:

Serra 155 has recently been updated this summer with new laptops. We replaced all but two iMacs with high end 15” MacBook Pro laptops. These dual-boot laptops will continue to feature all the same software as in the past. Faculty now has the option of using the laptops in their classroom on an as needed basis.

Serra 210 and Serra 134:

Serra 210 and Serra 134 have received all new HP computers with dual-boot windows and linux software and upgraded hardware. The look of the computers will be different but the power and capability of these machines will be improved! We hope that you will find these new computers a great asset to the rooms.

Fee-4-Service/Daily-use-Fee

Phase-1 of Instructional Media Service’s “Fee-4-Services” was successfully launched in January of this year. Now IMS has created a Daily Use Fee program for the use of IMS’s Media Equipment beginning Wednesday September 2, 2009. Various universities have instituted similar equipment fee policies that provide sustainability and promote patron accountability. Patrons making use of USD media equipment accept financial responsibility for returning all equipment on time and in the condition which they received it. Payment of the Daily Use Fee will be accepted at time of checkout by the following methods: Campus cash, credit/debit cards, interdepartmental POETS codes and personal checks made out to ‘USD’. Faculty and Staff lending for Academic Use in regularly scheduled classes for credit courses will continue without charge. Please visit the IMS Web Site for additional information at: http://sandiego.edu/its/ims

AMX-RMS VoIP-4Classrooms

An AMX-RMS System with VoIP Digital Intercom Pilot Program will be operational beginning Fall Semester. The integrated digital intercom featuring VoIP technology gives users full-duplex intercom for panel-to-panel communications for the ability to contact the IMS Help Desk directly from their classroom to note any equipment operational challenges that they may encounter using a high-quality intercom network. With the AMX-RMS Software IMS will be able to maintain real-time monitoring and problem notifications of classroom systems, check equipment/systems status, preset system for operation, monitor lamp hours for proactive replacement and provide security processes to protect equipment from unauthorized users or when equipment is unplugged or removed without authorization. IMS’s Pilot Program will be in the following five classrooms: Camino-153, Serra-204, 212, 312 and SLP-412.

For additional information and a complete listing of media equipment and usage fees, please visit the Instructional Media Services website at www.sandiego.edu/its/ims/ and look under “Equipment Checkout and Reservation.”

ITS continues to work on redesigning the academic sections of the USD Web site. The new School of Peace Studies site recently launched at http://www.sandiego.edu/peacestudies and the new comprehensive College of Arts and Sciences Web site launched in August. Concurrently we will embark upon the USD Web site redesign which will serve to refresh and redesign the main university Web presence. In the mean time, the newly redesigned Software Site will launch sometime in late November, providing an enhanced user experience.

ITS is in the process of migrating 100% of faculty and staff from our old Mirapoint email system to Microsoft Exchange Server. Exchange will offer many benefits including a robust and secure email system.  Exchange's major features consist of electronic mail, shared calendars, contacts & tasks, as well as support for mobile and web-based access to information. The interface looks like Outlook or Entourage. We will be working very closely with each department to make this transition as smooth as possible. We have moved over 800 accounts already, and we will need to complete the project by June 2010, when the Mirapoint server will be retired. Please visit http://www.sandiego.edu/exchange for further information.

University of San Diego is moving the entire campus to Microsoft Office 2007 during Fall 2009.

For full information see: http://www.sandiego.edu/its/office07/

Office 2007 is part of our Microsoft Campus Agreement, which means you can upgrade to this product for home use for free. For more information, please visit our software page.

ITS Training Calendar:

Browse by category and month, and use your MySanDiego account to sign up.

Find out about our supported software and technology.

Contact the Help Desk for you all of your technology needs. Submit a request for help online at www.sandiego.edu/help, by emailing us at help@sandiego.edu, or by calling us 24/7 at (619) 260-7900 (ext. 7900 from on-campus).

Cyber Security is a great concern — October is the national CyberSecurity Month!

Please remember that ITS does NOT ask for your username or Password at any time. If you receive those phishing emails, report them to us and ignore them.

For more information on protecting yourself from phishing attacks on the University, please refer to the following link:  http://www.sandiego.edu/its/phishing.php

ITS supports a wide variety of software and technology.

Find out about our supported technologies by visiting our software page and our technology page.

For information on system outage and downtime, visit IT Alerts.

Mobile Sally is the iPhone and smartphone version of the on-line library catalog. It will be included with the suite of iApps from Terribly Clever. You can search the library system and even limit by format and availability. Go to your library account to renew items you have checked out, determine if you have items waiting for you at the library, or see if you have any fines. You can link to both Copley Library and the Legal Research Center, as well as view their hours, pull up a map of their location, or take a virtual tour.

Your MySanDiego account comes with space for a Web site if you opt to activate it and use it. Note we are currently beta-testing a self-service personal Web site/blog system based on the popular WordPress platform. To provision an account please email websupport@sandiego.edu or visit USD Web Services.

If you are interested in Web site tracking and statistics, Google Analytics is a free tracking service that we can add to your site. This tool tracks the number of hits your Web pages receive, what search terms site visitors are using to find your site, where in the world visitors are viewing from, and more. All new redesigned Web sites at the university use this service for growth and targeted improvement of their pages and information. The new USD Web site will also automatically offer this service on all pages. Until then please contact the Web team at websupport@sandiego.edu to have Google Anaytics added to your site.