Friday, February 22, 2013
ITS has recently received a few reports of wireless problems from users in various parts of campus. These problems include being disconnected from the wireless or slow speeds at certain times. The number of reports ITS has received is low, but we suspect that some users have been impacted and have not yet reported the problem.
ITS has made some adjustments to our wireless network and we'd like to hear from you if you're still experiencing problems staying connected or experiencing slow speed. Also note that we have instructions for connecting your computer to our ‘usdsecure’ network at www.sandiego.edu/its/connect/wireless - this will allow your computer to log in to the wireless automatically when you turn it on. If you continue to experience problems after connecting to the 'usdsecure' wireless network, please contact the ITS Help Desk by email at firstname.lastname@example.org or by phone at (619) 260-7900. In many cases there are updates that can be applied to your computer that can help with wireless reliability.
The University of San Diego was one of the first schools in the nation to provide 802.11n wireless across campus, and our ITS Network team is always working on upgrading and improving the wireless for us all. I thank you for your patience in this matter, and encourage you to contact me if you continue experiencing problems.
Client Support Services Manager
University of San Diego
5998 Alcalá Park
San Diego, CA 92110
For faster service, please submit all help requests through our website: www.sandiego.edu/its
Contact ITS Help Desk for more information.