Information Technology Services

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ITS Help Desk - Hours of Support

Fall/Spring Semester Hours

Phone and email support is available during the Fall and Spring semesters between the following hours:

  • Mon-Fri: 7am-11pm
  • Sat: 11am-4pm
  • Sun: 12pm-9pm

Our walk-in center in UC-117 is open during Fall and Spring semesters to provide support Monday to Thursday 7am-7pm, Friday 7am-5pm.

Intersession/Summer Hours

Phone and email support is available during Intersession, Summer, and class holidays between the following hours:

  • Mon-Fri: 8am-11pm
  • Sat: 11am-4pm
  • Sun: 12pm-9pm

Our walk-in center in UC-117 is open Monday to Friday 8am-5pm.

USD Holidays (Office Closed)

Phone and email support is available for emergency support on USD Holidays. Traditionally we provide emergency support from 9am-5pm on single day holidays (such as Independence Day). On longer shutdowns (such as Thanksgiving and Christmas) we will strive to answer your problem within 24 hours.

Why These Hours?

After using an outsourced service for our after hours help desk, we've found that over 96% of calls to the help desk calls occur during our new hours of operation. We've also examined our customer surveys and found that callers generally have a better experience when dealing with USD technical staff rather than an external organization. To that effect, we've discontinued the use of the outsourced support organization and increased the availability of ITS staff to provide service to the campus. Our new process better aligns the ITS Help Desk to meet the requirements and expectations of our customers: the staff, faculty and students of USD.

For more information:

Please contact the ITS Help Desk by opening a support ticket. You can also call (619) 260-7900 or email help@sandiego.edu.