Manager, System Services
As of December 2010 I will have been working at USD for 5 years. As the manager of the Systems team within the Network Infrastructure Systems and Services division of ITS, I am blessed to be working with an amazing team of Systems and Network Architects and Administrators. Together, we collaborate with the Telecommunications department, Enterprise Administrative Systems and Services, Operations, the ITS Helpdesk and the Academic Technology Services department to provide an exceptional level of service to our customers- over 21,000 users of voice and data systems. In May of 2010 I received my Master of Science in Executive Leadership (MSEL) here at USD. This toolkit of knowledge allows me to apply many new techniques to the everyday management of my team(s). Not the least of which is a servant leadership philosophy that integrates tightly with the mission of USD and ITS. The biggest IT initiative that my team works on is the architecture and implementation of Server Virtualization technology. ITS uses the proven technologies of VMWARE that allows for near-100% uptime of Windows and Linux server as well as IBMÕs (LPAR) Power VM technology of the world class AIX operating system. Virtualization technology has revolutionized how the enterprise datacenter is run and allows USD to save money, time and resources; providing our clients with higher availability, stellar performance and greater than 99.995% uptime of our systems and services. Every year, ITS at USD provides better and better service and being a part of that progress is truly an honor and a privilege. To the Future!