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ITS Alerts

Emergency Outage - Services Restored 12:00pm Fri Oct 11, 2013

The University of San Diego experienced a major power outage around 6:30am Thursday, Oct 10 that disrupted key IT equipment. Once power was restored around 11:30am, ITS began repairing equipment and restoring key systems.

As of 10:40am Friday, the following services are not yet online:

  • Account creation, password reset and management tools (IAM)
  • Wired internet in Loma 322, Soles 211

The following services are confirmed back online:

  • USD's Internet connections
  • Wired network access in academic buildings
  • Wireless, including 'usd', 'usdguest', and 'usdsecure'
  • Wired network in the residence halls
  • Phone service, including voice mail and external dialing
  • Email (Exchange and Torero Mail), though email will arrive slower than usual as our servers catch up with the backlog of email
  • Blackboard (ole.sandiego.edu)
  • Printing in the labs/libraries
  • Sandiego.edu website
  • Banner
  • Oracle EBS
  • MySanDiego portal
  • Micros
  • Sharepoint
  • Departmental shares on Titan network share
  • Kronos

Please check back as other systems are restored. Thank you for your patience!

Contact ITS Help Desk for more information.

Alert last edited 10:43am Fri Oct 11, 2013

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Contact Information

Information Technology Services
University Center 117
5998 Alcal√° Park
San Diego, CA 92110

Phone: (619) 260-7900
help@sandiego.edu

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED (Limited Phone Support)


Torero Store Help Desk

  • Monday - Friday: 8 a.m. - 5 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED


Copley Library Help Desk

  • Monday - Thursday: 3 p.m. - 9 p.m.
  • Friday - Sunday - CLOSED