Human Resources

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Course Descriptions

Course descriptions for current, past and future offerings can be found below.  If you have any questions about past courses, upcoming course offerings or ideas for new courses, please contact the Training and Development Team at usdtraining@sandiego.edu or via phone at ext. 6619.

New Employee Learning Path

  • New Employee Orientation
  • Benefits Orientation
  • Safety Orientation
  • Expense Reimbursement
  • FERPA tutorial
  • Introduction to USD: Non-Benefit Based Employee Orientation
  • NEO Follow-Up: Understanding the Impact Our Roles Make

Communication

  • Interaction Styles Strength in Communication: How We Interact with Others
  • Understanding Personality Code
  • Understanding What Drives Behavior
  • Learning to Listen
  • Ken Blanchard’s’ DISCovering Self and Others™
  • Franklin Covey’s The 7 Habits of Highly Effective People™
  • Myers Briggs Type Indicator (MBTI)™
  • Verbal Judo

Personal Enrichment

  • Goal Setting
  • Individual Development Plans
  • Stress Management
  • Managing Multiple Priorities
  • Bike to Work
  • Creating a Family Budget

Workplace Effectiveness

  • Business Writing
  • Professional Performance Portfolio
  • Expense Reimbursement
  • NEO Follow-Up: Understanding the Impact Our Roles Make
  • How to Hire and Manage Student Employees
  • USD’s Branded Customer Service
  • Mail/Postal (bulk) Mailing Workshop
  • Navigating a Multi-Generational Workplace
  • Staff Performance Evaluations
  • Administrator Performance Evaluations
  • Making Ethical Decisions in the Workplace
  • Power Point Templates
  • USD’s Travel Training
  • How Make Meetings More Effective

 Management Training

  • Business Acumen
  • iRecruitment Training for USD Hiring Managers
  • Comparing Leadership and Management
  • How to Hire and Manage Student Employees
  • iRecruitment Training
  • Leader-Manager Profile (Self-Assessment)
  • Performance Management
  • Strategic Planning
  • Supervisory Skills Assessment
  • How to Write Effective Job Descriptions
  • Leadership Academy: Foundations of Leadership
  • Leadership Academy: Supervisor Essentials

How to Write Effective Job Descriptions

The beginning of the year is a great time to re-evaluate job descriptions to make sure that they accurately represent the expectations for an employee’s job responsibilities.  This workshop will provide guidance and ideas for what to look for when reviewing job descriptions as well as helpful strategies when writing new job descriptions.

This workshop will focus on:

  • Review of the USD job description template
  • Tips for writing job descriptions
  • Classification process for new and changing jobs

Introduction to USD:  Non-Benefit Based New Employee Orientation

New Employee Orientation is a critical part of any effective on-boarding process. For years, USD has facilitated a rich orientation for benefit-based employees that include the university’s history, values, practices & policies. The goal is to inform and welcome employees so they feel a part of USD and know where to find the resources they may need.  In order to ensure all our USD employees are a part of this effective on-boarding process we now have a modified version of New Employees Orientation for the university’s casual, part time, seasonal and temporary employees.

This orientation is called, Introduction to USD. Introduction to USD is a shorter version of orientation that specifically addresses the needs of non-benefit based employees. It will be scheduled once each quarter and employees that have been hired within that quarter will be invited to attend. We appreciate the support of the hiring managers in allowing employees to attend and we feel it will pay off in the end with a well informed team.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Business Writing

The ability to communicate effectively in a formal business document is a critical skill in today’s society.  The way we express ourselves through writing sends a message to the reader regarding our professionalism, intelligence, and the culture of the organization we represent.  Being able to write clearly ensures that the reader interprets our message with the tone and professionalism we intend to communicate. 

This workshop aims to provide strategies to increase writing effectiveness in the business setting.  Participants will explore these strategies and practice applying them so that when returning to their role they will have the confidence needed to apply what they have learned.

This workshop will focus on:

  • Appropriate format for business letters and memos
  • Writing for the reader’s perspective
  • “Tweaking” sentences and statements so as to increase effectiveness
  • Being specific and concrete while remaining personal and positive
  • Grammar strategies for business writing
  • Proper use of style guidelines according to the Associate Press

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Staff Performance Evaluations

We begin the annual performance evaluation process for all employees in January.  Staff employee performance evaluations will be conducted in February and March.   Sessions will include information about the process for staff annual increases. 

If you missed our previous information sessions about our system, which is a hybrid system that includes an across-the-board increase for all employees plus a merit component that can be different depending on performance, you can learn more at this session. 

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Administrator Performance Evaluations

The performance evaluation process is designed to open communication lines between employees and supervisors so that they can recognize the employee's contributions over the past year, ensure that performance expectations are clear, and to plan goals for the next evaluation cycle.  This workshop will review USD's administrator performance evaluation process so that employees can understand and get involved with their review.  Understanding the process will make things less intimidating to both the reviewer and the person receiving the review.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

iRecruitment Training for USD hiring managers

Our online application system is a robust tool that brings us into the 21st century.  As a hiring manager, you need to know how to utilize the system so that you can find the best candidate for your vacant position.  Come to this session to learn how to view applications and notify candidates.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

New Employee Orientation Follow-Up - Understanding the Impact Our Roles Make at USD

We realize that you make a unique and significant impact in your job and this is our chance to celebrate you!  The University of San Diego is constantly progressing towards greatness and a huge cause for that is the dedication that each of its employees have for the community.  This workshop focuses on how we work together to pass on the great legacy of the institution to the future with our unique and individual contributions.  Come to this workshop and by the end of the session you will be enthused by realizing the impact you continue to make to the university’s mission, goals, and strategic directions without even realizing it.

This workshop will focus on:

  • How the day to day tasks you work on fit into the larger picture of the university’s value system
  • How we can center everything we do around the mission and values
  • How we can get more involved with the strategic directions on campus

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Professional Performance Portfolio

Did you know that most employees and supervisors only recall what has happened over the last three months when beginning to prepare for performance evaluations?  One way to make sure that the entire year’s progress is considered during evaluations is by creating a portfolio.  A professional portfolio is a documented collection of the unique contributions you have made in your role, department, and organization.  Documenting accomplishments allows others to see the impact you have made and communicates what you are capable of doing, which can be incredibly valuable when looking for growth opportunities within your position or the organization.  This workshop will explore the concept of establishing a portfolio as well as guide you through creating your first artifact.

This workshop will focus on:

  • What a Career Performance Portfolio is and how it can benefit you
  • Identifying the unique contributions each of us makes in our roles
  • How to document these contributions
  • How to present your portfolio and different ways you can use this tool to help your career

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Learning to Listen

Are you a good listener?  Statistics show that people remember only half of what they hear, even moments after they’ve heard it. Surprising? The fact is that although most of us like to think we’re good listeners, almost everyone needs to improve their listening skills.  HRDQ’s Learning to Listen is a 30-item assessment that focuses on both the visible and invisible aspects of listening. By focusing on concrete behaviors, not preferences, this assessment allows participants to immediately take action on their listening strengths and weaknesses.

After this workshop participants will be able to:

  • Determine listening effectiveness in three dimensions
  • Understand what it takes to listen carefully
  • Create an action plan which puts new skills into immediate action

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Individual Development Plans

Individual Development Plans (IDP’s) have long been used as a tool to help employees develop their skills, further their department’s mission, and achieve their career goals. IDPs are an excellent tool that supervisors can use to develop and motivate their staff. By encouraging a focused approach to each individual's training/developmental needs, managers can help their employees enhance their job skills and become more effective and productive.  Managers who promote the use of IDPs also send a clear message to their employees that they view each person's professional development as a priority.  After this workshop participants will be able to:

  • Create a personalized individual development plan
  • Know how to find resources necessary to meet their individual development needs
  • Recognize the value of goal setting and development planning in order to fulfill career goals

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Bike to work…how to make it happen

Would you like to learn more about biking to work?  Please join Greg Zackowski, a long time USD employee and a ten year bike commuter for an informative discussion on what it takes to bike to work.  Greg is an instructor with the League of American Bicyclists and a Board member with the San Diego County Bicycle Coalition.  This will be a “brown bag” session so feel free to bring your lunch with you.
Subjects covered include:

  • Route planning
  • Riding with traffic
  • Bike storage
  • Equipment needed

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Creating a Family Budget

Creating a budget may not sound like the most exciting thing in the world to do, but it is vital for keeping your finances in order. Learn how to itemize monthly expenses, how to start planning your monthly budget and save for big purchases.  You will be able to show where your money is coming from, how much is there and where it is all going and you will leave with some resources to get your budget started.
If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Managing Multiple Priorities

You have 100 messages in your email inbox. You cross off only five of the 20 things on your daily to-do list. Your voice mail light is always lit. How can you better manage these day-to-day tasks?  This course will provide tips and strategies to stay on top of these daily tasks. Learn how to prioritize and organize your day to include time for all critical components.  This training will cover managing the day to day, prioritizing and handling interruptions.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Goal Setting

Every person in the world devotes countless hours thinking of their future and their present situations in life. Almost everyone wishes that there was something that they could change in their life. Whether it is their family life; their friendships; relationships or finances, everyone wants to change something. The first step to doing that is to set goals. Setting goals is the first step to turning dreams, ideas, wishes, into REALITY!

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Stress Management

Stress is a part of life! This means that we will experience joy and pleasurable moments as well as stressful moments. We can learn to manage stress so that our lives will be stimulating and challenging, but not overwhelming. The tools and techniques in this course will help you understand and diagnose the stress in your life, identify the costs of stress and how to cope with stress more effectively and assist you in learning how to become more resilient to stress.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

How to Hire and Manage Student Employees

If you supervise or work with student workers you will want to attend this training. You will learn the unique needs of student workers and how to best utilize their talents. This course will focus on hiring procedures and best practices for making the most of student employees.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

USD’s Travel Training (Formally called Cliqbook)

Procurement Services and the Office of the Controller are pleased to announce the selection of Global Point Travel Solutions (also known as San Diego Travel Group) as the preferred travel vendor for employees at the University of San Diego. As part of this new relationship, we will implement an online booking tool for all travel needs across campus entitled “Cliqbook.” Though the Cliqbook implementation will begin with the School of Law, School of Business, Office of Admissions and University Relations, we encourage all employees to immediately begin using this vendor for their business travel.  If you would like to learn more about this new online booking tool please join us for an informative training session. 
If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Navigating a Multi-Generational Workplace

Many professionals report conflicts between younger and older workers, reflecting each generation’s very different values, attitudes toward work and authority, ways of operating and degrees of socialization. Understanding what drives other generations is the first step towards bridging this generational divide in the workplace. Join us for a fun, interactive session, which will focus on ways to increase our understanding and enhance our ability to work effectively together.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Mail/Postal (Bulk) Mailing Workshop

Would you like to learn more about bulk mailing here at USD?  Topics covered include:  Addressing standards, conforming to non-profit requirements and tabbing a folded mailer.  Snacks will be provided along with the chance to be entered in a door prize drawing!  Please join us for this informative training workshop. 

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Interaction Styles Strength in Communication: How We Interact with Others

Communication is a two-way street – to understand and to be understood.  Often the stress and conflict in our lives is related to how we communicate and interact with people around us.  This workshop focuses on increased awareness about how people interact with others and discusses how to overcome communication barriers by focusing on the different ways we communicate and influence others, the roles we take when defining relationships, and where our focus is when moving toward a goal.

This workshop will focus on the four interaction styles as described by Linda Berens based on the Myers Briggs Type Indicator (MBTI) and David Keirsey’s Temperament Theory. Participants in this workshop do not need to complete the MBTI instrument as this will be based on a self selection process rather than instrument assessment. 

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

USD’s Branded Customer Service

An organization’s “brand” is their unique identity.  In ‘n’ Out is known for quality, freshness, and service; Southwest Airlines is known for their warm and friendly service and company spirit. Each of these is a unique identity that the organization hopes people will recognize when they think of the company. 
The point of this session is to create a unique identity that people instantly associate with the University of San Diego.  USD’s Branded Customer Service takes this concept to a new level, by creating a unique experience for our customers that they will come to identify as our unique USD customer service experience.  Learn how your preferred style of communication can enhance these interactions with your customers. 

This workshop will focus on: Learning how to adapt your own style effectively to get the best results when working with internal and external clients and customers, understanding branding concepts or what it means to create a unique identity, brainstorming what our brand promise at USD “looks like”, identifying customer service “touch-points” and how we can demonstrate our unique values in every interaction to create a unique and memorable experience.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Ken Blanchard’s DISCovering Self and Others™

Everyone repeats behavior they feel serves them in some way. Repeated behavior, while not always functional, can be observed and predicted. DISCovering Self and Others has two primary outcomes: This powerful program helps participants learn to identify and understand their own behavior patterns; and learn how to identify, understand, and better respond to others’ behavior patterns so they can communicate more effectively. This program is designed to help people work together more effectively by improving communications and collaboration.

Using the DISC Profile online and dynamic classroom activities, participants learn how to adapt their behavior in order to interact more skillfully with others. By developing an appreciation of others’ personal preferences and acknowledging their unique strengths, participants will create more satisfying, meaningful, and productive business and personal relationships.

Learning objectives: Increase understanding of self and others, identify patterns of behavior and what is needed from others to maximize results, understand others’ motivations, become more “people smart”, increase trust, cooperation and teamwork.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Myer’s Briggs Type Indicator (MBTI)®

This inventory is one of the most widely used personality instruments available and we are pleased to be able to offer this session to our USD campus community. The MBTI® workshop will provide you with insights and knowledge to better understand yourself and your own innate preferences.   This instrument builds on the work of psychologist Carl Jung's theory of innate personality preferences and is an invaluable aid to learning to work with others in an organization or on a team.  Participants will complete the MBTI instrument and discover their own innate personality patterns. 

How you will benefit: 

  • Identify and explore your own personality patterns
  • Discover ways that other types are alike or different from you
  • Identify how differences can affect communication, problem solving and teamwork
  • Identify how others perceive you
  • Describe what you need from other people

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Power Point Templates

Microsoft does provide a number of templates in the program.  You can use one of them as is or modify and save it for future use.  What if you want/need to build a totally unique, custom template? This is the place to learn how to create eye-popping, moving, animation-based template using your images and style.
If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

How to Make Meetings More Effective

Have you ever left a meeting and wondered what was its purpose?  Have you attended a meeting that felt as if it wasn’t the best use of your time? Have you ever conducted a meeting and no one delivered what they were supposed to?  Running an effective meeting is more than sending out a notice that you are meeting at a particular time and place.

Effective meetings need structure and order. Without these elements they can be quite lengthy and not accomplish a thing. With a solid objective in mind, an agenda, and a commitment to involving the meeting participants in the planning, preparation, and execution of the meeting, you are well on your way to chairing great meetings. Please join us for this interactive workshop to learn strategies to make your meetings more effective. 

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Performance Management

Performance Management Program Overview (3 part series):

  • Learn to address potential problems appropriately and directly
  • Learn about USD’s Philosophy for Performance Management
  • Participate in a safe and comfortable learning environment of peers
  • Learn and practice how to effectively give feedback.

Dates to be determined

Pre-requisites may be required.  Please contact Nina Sciuto at asciuto@sandiego.edu for additional details.
If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Leadership Academy: Supervisor Essentials

This series of courses focuses on key supervisory competencies necessary for successful team management.  This is the fourth year we will offer this program and we have received a great deal of positive feedback from previous participants and their supervisors regarding how they have utilized the skills addressed in the curriculum.  

This program is designed for employees in supervisory positions, including, managers, associate/assistant managers, directors, and associate/assistant directors.  Participants will meet every third week for a half day session from April through December.  Additionally, online tools will be used to help integrate the information into their daily routine.  Content topics include:  Communication Strategies, Understanding Inclusion, Recruitment Strategies and Best Practices, Performance Management, USD Policies & Procedures, Navigating Organizational Culture, Team Motivation, Change Management and Business Acumen. At the conclusion of the program, participants will be able to demonstrate how they utilize the knowledge gained within their department.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Supervisory Skills Assessment

The Supervisory Skills Questionnaire is a management development assessment for supervisory skills training. It measures supervisory skills and improves management skills for supervisors, managers, and leaders. The best employees don’t always make the best supervisors. At least, not without the proper training. New supervisors can be overwhelmed by the often-conflicting demands of customers, management, and their coworkers-turned-employees. The Supervisory Skills Questionnaire is a comprehensive and practical assessment tool that helps supervisors understand how they rate against 5 skills critical for effective supervision: Guiding the Work, Organizing the Work, Developing Your Staff, Managing Performance, and Managing Relations.

Learning outcomes include:  Identify skill strengths and weaknesses, improve proficiency in five key skill areas, learn which actions every supervisor should avoid, understand the keys to effective planning, prioritizing, and delegating and building productive relationships with other work groups.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Leader-Manager Profile (Self-Assessment)

Today’s business environment demands that all managers effectively display both leadership and management skills. However, managers often aren’t clear on what distinguishes these competencies — or how to balance these two different yet complementary skill sets. The Leader-Manager Profile enables both managers and the organization to achieve success. This 36-item assessment illustrates for managers how their competence as both a manager and a leader can contribute to meeting the demands of the marketplace.

Learning outcomes: Clarify the differences between leading and managing, pinpoint the skills needed to be effective in each role, understand how to balance and improve the 2 skills sets.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Making Ethical Decision in the Workplace

We often use our own individual value systems to make decisions in our personal lives, but how do we make ethical decisions in the workplace?  In order to make the most ethical decisions we need to possess a clear, objective ethical framework for making decisions that take into account more than our own person value system.   Using current events, and an ethical decision making model we will review  fundamental principles of ethical decision making and their application to resolving ethical issues and conflicts in the workplace.

Participants will be able to…

  • Evaluate individual value systems in relationship to ethical decision-making.   
  • Utilize a framework for ethical decision-making that identifies solutions.   
  • Determine when to use an ethical decision making model to assist them with challenging situations.

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Strategic Planning

Strategic Planning is a process in which an organization maps out where it wants to go and how it plans to get there.  This can seem like an intimidating task but it does not have to be.  This session is designed for individuals and managers who want to gain a better understanding of typical steps in a strategic planning process.  At the end of the session, participants will be able to implement these steps to create an individual or department strategic plan.

Participants will be able to…

  • Clearly define the strategic planning process
  • Explain how to create and execute a strategic plan
  • Employ a strategic planning model with their team or department

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Understanding What Drives Behavior

Temperament is a pattern of visible personality traits, such as habits of communication, patterns of action, and sets of characteristic attitudes, values, and talents. It also encompasses personal needs, the kinds of contributions that individuals make in the workplace, and the roles they play in society.  Each temperament has its own unique qualities and shortcomings, strengths and challenges. What accounts for these differences? To use the idea of Temperament most effectively, it is important to understand that the four temperaments are not simply arbitrary collections of characteristics, but spring from an interaction of the two basic dimensions of human behavior: our communication and our action, our words and our deeds, or, simply, what we say and what we do.

Participants will be able to…

  • Identify with one temperament
  • Describe how differences between types can affect communication/understanding
  • Analyze and determine ways they can shift adjust communication with others based on Temperament Theory

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team. 

Understanding Personality Code

Many of us have taken the Myers Briggs Type Indicator (MBTI) and can recite our four letter code…but what does that really mean?  This session is a more advanced exploration into Personality Type Code to help more clearly see how this actually plays out in our lives.  We will explore how our code reveals our primary processes (those which we have developed over time and that are usually effortless) and our shadow processes (those which operate more on the boundaries of our awareness – we often experience these in negative ways but when we are open to them can be quite positive).

This is a fun session that provides another perspective into why we do the things we do.  Participants will be able to better describe how their MBTI code actually influences their behavior so that they can adjust and communicate more effectively with other.

In order to attend, participants should know their MBTI code. 

If you have any questions about this program please contact the Training & Development at ext. 6619 or please click here to email the Training and Development team.