After Hours

After Hours

Emergency Care is for serious or potentially life-threatening situations, such as shortness of breath, difficulty breathing, chest pain, sudden numbness, loss of consciousness, high fever, uncontrollable bleeding, or severe burns.

For on-campus emergencies dial (619) 260-2222.  For off campus emergencies dial 911 or visit the nearest emergency department.

 

Urgent Care is for immediate care for common illnesses like colds, flu, low fevers, reashes, and minor injuries when your doctor's office is closed. 

An urgent care is staffed with family, pediatric, ER and internal medicine doctors.  They treat certain conditions right away that are not as severe as emergencies.  Often times the out of pocket co-pay is less expensive than the emergency room.

Minute Clinics are often found in a major pharmacy or retail store, ie. CVS, Rite-Aid, Wal-Mart, or Target.  They are usually staffed with physician assistants and nurse practitioners onsite to treat basic health conditions.

Walk-In Doctor's Office that are staffed with family practice doctors who can treat many things even if you don't have a regular scheduled appointment. 

24/7 Nurse Advise Line Most insurance companies have a 24 hours a day nurse advice hotline that are available to help with a wide range of health topics and concerns.  The number is usually located on the back of your insurance card or can be accessed by calling member services.  

If you are a student with the Student Health Insurance Plan through the University, Aetna's Informed Health Line is 800-556-1555 and can be called 24 hours a day.

After-Hours Care Option for Students With The Aetna Student Health Insurance Plan 

If you need non-emergency care at any hour of the day, you have access to U.S. board-certified doctors 24 hours a day, 7 days a week. When the Student Health Center isn't available, you can still access quality healthcare from on or off campus and even get a prescription sent to your local pharmacy, when medically necessary. At $40 or less per consultation, it costs less than the emergency room or an urgent care visit. 

After setting up your Teladoc account and completing your medical history you can:

  • Connect with a board-certified licensed provider
  • Get care without leaving home or sitting in a waiting room
  • Speak with a doctor in less than 10 minutes
Please print your Aetna ID card or download a copy to your mobile device. You will need it to set up your complementary Teladoc account. 

A Student Health Center provider can be contacted by phone after hours for advice regarding URGENT medical questions that cannot wait until the SHC re-opens. The SHC provider can provide medical advice for urgent problems over the phone, (e.g. whether the student should go to the ER or can wait be seen at the SHC when it opens) by dialing Public Safety at 619-260-7777. The SHC provider generally will not be able to treat, call in prescription medications or refills over the phone.

For non-urgent advice questions after hours, contact your medical insurance plan’s 24/7 Nurse Advice Line (see above) or schedule an appointment with the health center.   For questions about insurance, visit USD's Insurance Website.