Frequently Asked Questions
The USD Office of Student Financial Services welcomes you to the University of San Diego. We look forward to assisting you and your family as you pursue your educational goals.
- What is the USD Office of Student Financial Services (SFS)?
- What is a Student Account?
- Will I receive a bill?
- Will my parents receive a bill?
- When is my bill due?
- What shall I do if my account balance appears to be wrong?
- How can I pay?
- What if my payment is not received by the published deadline date?
- Why was I assessed a $150 late registration fee?
- Where can I get information regarding other charges?
- Will I be allowed to register for the next semester if my bill is not paid in full?
- Why is the amount of my bill different from my friend/roommate's bill?
- What if I am expecting a tuition overpayment refund?
- If my parent calls your office and asks about my account/bill, what information will USD release?
What is the USD Office of Student Financial Services (SFS)?
The SFS Office is responsible for administering a variety of cashier, billing and collection functions, including processing fee payments, establishing payment plans, disbursing student and parent refunds, processing campus based loan contracts, and counseling students regarding general financial matters.
What is a Student Account?
A student account is a record of your costs to attend USD. It is used to charge your student fees such as tuition, student body fees, room and board, and some approved miscellaneous fees. Your financial aid and any payments made will also be applied to your student account.
Will I receive a bill?
Billing statements are produced on a monthly basis for any student with an outstanding balance. You will receive an e-mail via your USD e-mail address when a new electronic billing statement is available. USD students may access their most recent billing activity, including total amount due and payment options, at any time by logging into the USD MySanDiego Portal, under the Torero Hub tab select "My Student Account" page, click on "My Online Student Account Channel", then click on "View my bill".
Will my parents receive a bill?
You may provide your parent(s) or other third parties with access to your online billing information by logging into the USD MySanDiego Portal, go to the FERPA page under Torero Hub tab, click on Add Authorized User and enter parent information. Click on "Expand" next to Authorized user's Name and complete the "Profile" and "Authorization" tabs. This authorization satisfies the FERPA (Family Education Rights and Privacy Act of 1974) requirement that allows USD representatives to discuss billing information with authorized users. We recommend you grant online access to any individual who may be remitting payment on your behalf, and encourage you to review your online student account on a regular basis to ensure compliance with USD payment policies and deadlines.
New charges (e.g., parking fines, library fines) may be assessed at any time during the semester, and it is the student’s responsibility to remit payment in a timely manner, whether or not he/she has received a bill for those charges. Failure to do so may result in a monthly interest late payment fee of 0.833% on the past due balance. The monthly percentage of .833 is calculated by dividing the 10% APR by 12 months. If your billing address changes, you must update your address online to ensure receipt of important student account-related information.
When is my bill due?
Payment must be received, not postmarked, by the close of business on the payment deadline date. For more information on dates and deadlines please view the Dates and Deadlines web page. Failure to make acceptable payment arrangements or failure to appropriately defer payment based on certified USD financial aid prior to these deadlines may result in the assessment of a .833% monthly interest late payment fee, cancellation of current course enrollment, and the denial of transcript release, diploma release, and future course enrollment privileges.
It is important to note that fees associated with any schedule adjustment made prior to the tuition payment deadline are due on the published deadline, whether or not a billing statement has been received. If you make a schedule adjustment or incur other charges after the initial billing period, you should verify your new account balance via the USD MySanDiego Portal and inform the responsible billing party of the change. Fees associated with schedule adjustments made after the published payment deadline must be paid in a timely manner to avoid the assessment of a .833% monthly interest late payment fee.
What shall I do if my account balance appears to be wrong?
Contact the One Stop Student Center immediately. We may need to adjust your account or contact the proper office for further assistance.
How can I pay?
We offer several payment methods to assist you. For your convenience, we recommend using the online web payment option to pay via electronic check (https://my.sandiego.edu/). Please note that there is no charge for the electronic check option; funds may be accessed through your non-investment checking or savings account. If you prefer to mail payment via personal or certified check, please make the check payable to USD and mail to University of San Diego, Attn: Cashier’s Office, 5998 Alcala Park, San Diego, CA 92110-2492. Always include your USD ID number on any payment or other correspondence. Visit our How To Pay web page for a complete listing of payment options.
What if my payment is not received by the published deadline date?
In order to avoid the assessment of a .833% monthly interest late payment fee on the outstanding balance, payment must be received in our office on or before the published payment deadline. Remember, payment must be received, not postmarked, by the close of business on the published payment deadline date. To ensure that payment is received prior to the deadline, we recommend paying online via electronic check.
Why was I assessed a $150 late registration fee?
Any student registering after the published registration and payment deadline will be assessed a $150 late registration fee.
Where can I get information regarding other charges?
- Room Charges – Contact the Housing Office at (619) 260-4777
- Meal Plan Charges – Contact the Campus ID Card Services Office at (619) 260-5999
- Campus Cash – Contact Campus ID Card Services Office at (619) 260-5999
- Health Charges – Contact the Student Health Center at (619) 260-2375
- Parking Fines – Contact Parking Services at (619) 260-4518.
- Library Fines
- Copley Library at (619) 260-2369
- Pardee Legal Research Center at (619) 260-4542
Will I be allowed to register for the next semester if my bill is not paid in full?
No. Students are not permitted to register for the next semester until their previous account balance has been paid in full.
Why is the amount of my bill different from my friend/roommate's bill?
It can be confusing to compare your billing statement to that of your friend or roommate. Each student’s bill may be different depending on a variety of factors, including the number of registered hours, meal plan option selected, residence hall choice, and financial aid award. If you have a question concerning your bill, the SFS Office or One Stop Student Center staff will be happy to assist you. Please contact us at (619) 260-2700 (option 3).
What if I am expecting a tuition overpayment refund?
We understand that you will be facing many expenses when you arrive at USD; therefore, we process refunds as quickly as possible.
Refunds for a term will not be processed until the term begins. Therefore, no refunds will be issued prior to the start of the semester. A refund also cannot be processed until there is an ending credit balance on the student account.
Beginning January 2, 2009, all refund checks issued from your student account will be sent via direct deposit or by U.S. mail. Signing up for direct deposit allows USD to electronically transfer your credit to your personal checking or savings account. This service is faster, safer and a more convenient way to receive refunds! Sign up for direct deposit today via the USD MySanDiego portal. If you would like to receive your check by mail, it will be sent to your mailing address on file. Please make sure your address is updated. You can do this online through the My Sandiego portal under My Personal Info. E-mail messages are sent to your e-mail account each time a credit is issued.
Note: Credit balances cannot be "carried" from semester to semester. All outstanding credit balances will be returned to a student in the form of a refund check or direct deposit.* Also note that, with the exception of Parent/PLUS loans*, any credit balance will be refunded to the student regardless of who remitted the payment to the student account (e.g., parent, grandparent). *If a Parent/PLUS Loan overpays a student's account, the refund check will be issued in the PLUS Loan borrower's name unless that borrower requests otherwise. Please fax these requests to Student Accounts at (619) 260-4126 and include a copy of the borrower's photo ID.
If my parent calls your office and asks about my account/bill, what information will USD release?
FERPA prohibits the release of any information concerning a student other than the student's name, address, phone number, graduation date, degree(s) awarded and major to anyone, including a parent. At the university level, parents have no inherent rights to access or inspect their son or daughter's education records, unless the student is a dependent as defined in section 152 of the Internal Revenue Code of 1986. Student account statistics (e.g., charges, payments, etc.) can only be disseminated to the student, regardless of who has remitted payment for that account (e.g., parent or grandparent), unless the student has filed a “USD Student Information Release” (FERPA) Authorization by logging into the MySanDiego portal. This authorization remains in effect until rescinded by the student. Please visit http://www.sandiego.edu/registrar/ferpa for more complete information concerning FERPA policies.
SFS phone lines are open from 9 a.m. - 5 p.m. daily. The One Stop Student Center is open from 9 a.m. - 5 p.m. daily, and until 6 p.m. on Wednesdays.
Still have questions? Feel free to email us at firstname.lastname@example.org or call us at (619) 260-2700, option 3.