Maintenance Work Order Requests

Maintenance Request Procedure

You can request maintenance service by using the Work Request link in the banner above. Your request will be reviewed and, if approved, a maintenance work order issued. The work order is then assigned to the appropriate Facilities Management trade(s) utilizing a priority system of numbers one to three, with one classified as top priority.

How we Prioritize

Priority One: Emergency situations which may pose a threat or major inconvenience to members of the university community or place university facilities, or parts thereof, in jeopardy.

Priority Two: Routine/normal work that will generally be accomplished 24 hours after being received or soon thereafter. May involve more than one day if repairs require parts procurement and/or scheduling.

Priority Three: Work that needs to be done that will not result in a major negative impact if not completed. Also included in this category are all construction projects, modifications, moves or rearrangements.


Minimizing energy use on campus requires a mutually supported effort between Facilities Management and all other members of the campus community. While we strive to minimize energy use through efficient maintenance of the buildings and their energy using systems, the support of the campus community at the user level also is required to ensure the reduction of energy use. Actions that campus members can take to conserve energy and other resources include:

  • Turn off fans or other equipment in offices, classrooms, laboratories and dormitories when not in use.
  • Close blinds and drapes in the evening to reduce heat loss in winter and heat gain in summer.
  • Turn off water faucets completely.
  • Report broken windows and/or improperly closing doors to the Facilities Help Desk, extension 4250.
  • California state guidelines recommend that thermostat temperature settings not exceed 68 degrees Fahrenheit in the winter or be set lower than 72 degrees Fahrenheit in the summer. The cooperation of all departments in accepting these guidelines will contribute significantly to reducing energy use.