Cross-Cultural Competence & Intercultural Business Practice Certificate Program

 

Customize Tracks For Your Organization

The University of San Diego offers a comprehensive offering of customized workshops directed at those looking to conduct business cross-culturally, or to improve multi-cultural business practices currently in place. Learn more about how the Certificate in Cross-Cultural Competence & Inter-Cultural Business Practices is an indispensable learning tool to develop and improve your global skills domestically and abroad within your organization.

Customizing a program for your organization within one of these industries will avoid costly mistakes made by employees that are not adequately trained. For more information about customizing this program and bringing it to your organization please contact us: 619-260-4231 or jodiw@sandiego.edu

Cross-Cultural Competence & Inter-Cultural Business Practices for the:

• Multi-National Executive
• Health Care Professional
• Mental Health Professional
• Legal System and Law Enforcement
• Hospitality Industry
• H.R. Professional and Recruiter
• Biotech Industry
• Military Personnel and Strategist

 

Cross-Cultural Competence & Inter-Cultural Business Practices for the Multi-National Executive:

The most versatile track, this course will be informative for any business professional that operates or seeks to operate in more than one culture or nation.  Whether you travel occasionally to foreign markets, present to a diverse audience, or manage global teams, this course will be critical to the way you approach every phone call, email, or face to face encounter with individuals from foreign markets.  Lecture as well as case studies and hypothetical scenarios are utilized in conscious awareness of adult learning theory and the best way for the busy professional to incorporate these critical learning opportunities into day to day professional life.

 

Cross-Cultural Competence & Inter-Cultural Business Practices for the Health Care Professional:

Health care professionals deal with cross-cultural issues every day.  They may be treating a Muslim patient and be unaware of the manner in which they may interact with female patients or communicating end of life issues to Mexican patients or addressing any of a myriad of issues with cultural or religious implications.  Culture by culture, there is a model of cognitive, cultural and linguistic variables which must be considered.  Whether your concern is ethics or improving patient care, the more aware we are of these issues, the better able we are to serve our patients.

 

Cross-Cultural Competence & Inter-Cultural Business Practices for the Mental Health Professional:

There is an emerging need for culturally appropriate services for ethnic populations.  How do the phenomena of ‘race’ and ‘culture’ enter into the clinical process? How can psychotherapists and mental health professionals integrate these issues with other aspects of clinical treatment if they are not of the same ethnicity and have not had direct life experience with the ethnicity or culture of the patient?  This course addresses topics relating to issues of culture and race, each time combining lecture and clinical case discussion.

 

Cross-Cultural Competence & Inter-Cultural Business Practices for the Legal System and Law Enforcement:

Lawyers, Judges, Mediators, Arbitrators, Police and Border Control officers deal with cross-cultural issues every day.  Whether in the confines of the courtroom, on daily patrol, in the process of advocacy, as well as operating as a third-party neutral, there are issues of ethics as well as competence in fulfilling our role when individuals from more than one culture are involved in a dispute or legal procedure.  This workshop focuses on a framework to evaluate cultural issues in legal practice and law enforcement with an eye toward improving performance in your particular role as well as positively impacting the target culture community.

 

Cross-Cultural Competence & Inter-Cultural Business Practices for the Hospitality Industry:

Hotels, airlines, restaurants, travel agents and all those professionals comprising the hospitality industry cross borders every day by telephone and email, sometimes without even knowing it, as well as in their service capacity at reception, the concierge desk, housekeeping and every other staff member that comes in touch with international clientele.  This course establishes a framework by which to analyze and understand culture from a very practical viewpoint so that staff will not make the unavoidable blunders that can cause us to lose important clients or detract from our reputation of excellence.

 

Cross-Cultural Competence & Inter-Cultural Business Practices for Human Resource Professionals and Recruiters:

In an era where recruiting business professionals from other cultures and nations is only as far away as the nearest Internet connection, it is critical that recruiters and human resource professionals have a framework by which to understand and analyze critical cultural issues that impact hiring decisions as well as performance, discipline, and retention.  This course focuses on these subjects and utilizes lecture and role play to address some of the more sensitive cultural issues in the workplace.

 

Cross-Cultural Competence & Inter-Cultural Business Practices for the Biotech Industry:

There are many debates in the United States related to various issues in the Biotech industry.  These issues become more profound and complex when the issue of culture comes into play.  Whether the Biotech professional has an interest in this course as a study of ethics, or because your company needs to understand the implications of emerging in a foreign market with services or products that have been unexplored from a cultural perspective, this course is likely to be extremely useful.  The course includes an overview of a rich blend of analyses by leading experts from various cultures and disciplines. It illustrates biotechnology's profound impact upon society and underscores the relevance of cultural values.

 

Cross-Cultural Competence & Inter-Cultural Business Practices for the Military Personnel and Strategist:

Military personnel are often relocated on short and long-term assignments, to foreign combat and non-combat zones. This course is focused on the understanding of cultures that produces good decision-making under pressure.  While it also helps to create tolerance on peace-keeping missions, it is also focused on the importance of knowing “thy enemy” in the sense that understanding the underlying culture of your counterpart can be instrumental to success and to safety.  The course also discusses the cultural and religious-based differences of the specific culture or cultures of the regions where personnel will be deployed. Particular attention is given when the location involved is in a combat zone in order to address the unique challenges and stressors involved and provide an enhanced view of the culture, particularly with regard to the political issues and perceptions prevalent in the region in question.