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Making Health Care Better: The Sharp Experience

Free

Hear from Sonia Rhodes, vice president, Customer Strategy,  The Sharp Experience and The Sharp University, about Sharp HealthCare’s journey to transform the health care experience. In 2001, Sharp launched The Sharp Experience, an organization-wide performance improvement initiative designed to make Sharp the best place to work, practice medicine, and receive care. Hear how igniting and engaging a workforce of 14,000 through a commitment to purposeful experience design, leadership development and process improvement has driven positive results in every aspect of the organization.  Sharp HealthCare, San Diego’s largest health system and largest private employer, was a recipient of the 2007 Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for organizational performance.

RSVP to gfascilla@sandiego.edu.